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customer service specialist Jobs in Ankara

customer service specialist

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service delivery specialist Jobs in Ankara

service delivery specialist

order management specialist

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
As a part of Order Management team, you will be responsible for activities and processes that help the team achieve business objectives through Order entry quality, integrity, and fulfilment.<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Job Description:</b></p><ul><li>
Plan and pro-actively manage the entire process of fulfilling a customer contract from order entry to collection to ensure that customer requirements are met</li><li>
Establish and maintain communication with the appropriate individuals throughout the process (Installation Team, Finance, Logistics&hellip;)</li><li>
Order entry and backlog quality. Implement changes as required for each project followed. Optimize sales transfers</li><li>
Monitor the customer plan versus actual to pro-actively reduce span in the order fulfillment and the on-time delivery of the equipment</li><li>
Ensure orders validation, compliance and approvals before order entry</li><li>
Confirm customer requested date and plan the backlog management</li><li>
Own and update timely key dates using local operating mechanisms and reports</li><li>
Reviews weekly business sales</li><li>
Set up contract review with finance and commercial operations teams</li><li>
Daily follow up of customer credit documentation and inventory</li><li>
Give shipping and billing instructions in accordance with contracts terms and conditions.</li><li>
Follow shipment, installation, application via reports</li><li>
Follow up on collections issues due to order operations</li><li>
Provide root cause on defect analysis</li></ul><p></p><p><b>
Required Qualifications</b></p><ul><li>
Graduated from university (preferably engineering degree)</li><li>
5+ years of experience</li><li>
This role requires understanding of Sales Operations/Order Management. Knowledge level is comparable to a Bachelor's degree from an accredited university or college</li><li>
Team player</li><li>
Committed to deliver</li><li>
Ability to use Systems and work in a matrix environment</li><li>
Desired Characteristics</li><li>
Strong oral and written communication skills. Ability to document, plan and execute programs.</li><li>
Project Management</li><li>
Transportation &amp; Customs</li><li>
ERP Tools (eOM, Oracle, MyOrders&hellip;)</li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Order Management Specialist

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

ICON plc

<div>Site Specialist II, Study Start Up<div></div><div>
ICON plc is a world-leading healthcare intelligence and clinical research organization. We&rsquo;re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development</div><div></div><div>
We are currently seeking a Site Specialist II (Study Start Up Associate II) to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a pivotal role in leading the initiation of clinical trials, ensuring compliance with regulatory requirements, and contributing to the advancement of innovative treatments and therapies.</div><div></div><div>
What you will be doing</div><ul><li><div>
Leading the preparation and submission of regulatory documents, including clinical trial applications, ethics committee submissions, and regulatory agency communications.</div></li></ul><ul><li><div>
Coordinating and liaising with internal and external stakeholders to obtain necessary approvals and authorizations for study initiation.</div></li></ul><ul><li><div>
Managing and maintaining comprehensive and accurate records of regulatory submissions, approvals, and correspondence</div></li></ul><ul><li><div>
Providing guidance and support to study teams on regulatory requirements and best practices for study start-up activities.</div></li></ul><ul><li><div>
Participating in process improvement initiatives to streamline study start-up processes and enhance efficiency.</div></li></ul><div></div><div>
Your profile</div><ul><li><div>
Bachelor's degree in life sciences or a related field.</div></li></ul><ul><li><div>
Minimum of 2 years of experience in clinical research or regulatory affairs, with specific experience in study start-up activities.</div></li></ul><ul><li><div>
Strong understanding of regulatory requirements and guidelines for clinical trials, including ICH-GCP and local regulatory requirements.</div></li></ul><ul><li><div>
Excellent organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously.</div></li></ul><ul><li><div>
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</div></li></ul><div></div><div>
What ICON can offer you:</div><div></div><div><div><div><div><div>
Our success depends on the quality of our people. That&rsquo;s why we&rsquo;ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.</div><div></div><div>
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.</div><div></div><div>
Our benefits examples include:</div><ul><li><div>
Various annual leave entitlements</div></li><li><div>
A range of health insurance offerings to suit you and your family&rsquo;s needs.</div></li><li><div>
Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.</div></li><li><div>
Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family&rsquo;s well-being.</div></li><li><div>
Life assurance</div></li><li><div>
Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.</div></li></ul></div></div></div></div><div></div><div>
Visit our <div>careers site</div> to read more about the benefits ICON offers.</div><div></div><div>
At ICON, inclusion &amp; belonging are fundamental to our culture and values. We&rsquo;re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.</div><div></div><div><div><div><div><div>
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know</div><div></div><div><div>
Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless &ndash; there&rsquo;s every chance you&rsquo;re exactly what we&rsquo;re looking for here at ICON whether it is for this or other roles.</div></div></div></div></div></div></div><div></div>

Site Specialist II, Study Start Up

<div><p><b>What you will do</b><br>
As an Inside Sales Specialist, you will play a crucial role in driving our customer acquisition and revenue growth goals. Reporting to the Sales Manager - Fire Suppression Products, you will thrive in a fast-paced environment where your contributions directly enhance our customer experience.<br>
<br>
<b>How you will do it</b><br>
In this role, you will identify the required products based on customer needs, enter data into the SAP system, generate quotes for new and existing sales orders, and review detailed specifications to determine the precise build for applications. You will coordinate order processing, act as a liaison among customers and internal departments, field technical inquiries, and foster strong customer relationships. For more complex queries, you will collaborate with support personnel to deliver timely solutions.<br>
<br>
You should be a proactive self-starter with a knack for problem-solving, driven by data and analytics. Your ability to communicate technical concepts effectively to non-technical audiences, paired with a customer-focused mindset, will be key to your success.<br>
<br>
<b>What we look for</b><br>
<b>Required</b></p><ul><li>
Bachelor's degree in a relevant field</li><li>
Fluency in English &ndash; written, spoken, and reading</li><li>
Completion of military service for male candidates</li></ul><p><b>
Preferred</b></p><ul><li>
Previous experience in sales support</li><li>
Familiarity with SAP</li></ul></div>

Inside Sales Specialist

Mapa Group

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  At Mapa, we're a globally recognized engineering and construction company with a footprint that extends across three continents. Our unwavering commitment to excellence and relentless pursuit of quality and performance have set us apart as industry leaders. We're at the forefront of innovation in the engineering and construction landscape, redefining boundaries and consistently raising the bar for excellence.
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  MAPA Group is seeking a highly skilled Associate Specialist Financial Controller to join our dynamic team. As an Associate Specialist Financial Controller, you will play a pivotal role in ensuring the accuracy and compliance of our financial reporting processes. Your expertise will contribute to our ongoing success in managing complex financial operations efficiently.
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   Financial Reporting and Analysis: Working in close cooperation with the team, preparing IFRS-based financial statements and reporting in the relevant periods.
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   Checking the compliance of IFRS tables with accounting records and other reports.
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     Audit Process:
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   Managing the independent audit processes.
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     Control and Reconciliation:
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   Ensuring the operation of the control points and reconciliation processes created to ensure that the accounting records are carried out in an appropriate and error-free manner; Checking the TPL financial statements prepared on a monthly basis before the month closing process.
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     Stakeholder Relations:
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   Carrying out the shareholder and senior management relations, ensuring the creation of the requested reports.
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     Feasibility Studies and Analysis:
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   Carrying out detailed feasibility studies, research, and critical analyses on reporting and tax issues.
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     Problem Identification and Solutions:
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   Identifying problems related to financial issues, generating solutions by prioritizing and identifying underlying causes.
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   Qualifications:
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     Education:
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   Graduated from related departments of universities.
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     Experience:
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   A minimum of 1-3 years of experience in Independent Audit or Budget and Financial Reporting (independent audit firm background (big4) is preferred).
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     Accounting Knowledge:
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   Knowledge of general accounting, uniform chart of accounts, and IFRS.
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     Technical Skills:
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   Advanced knowledge of MS Office and excellent spreadsheet skills.
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     Language Skills:
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   Excellent command of English, both written and spoken.
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     Analytical Skills:
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   High degree of analytical mind and problem-solving skills.
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     Reporting Skills:
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   Strong analysis, reporting, and presentation skills.
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     Process Improvement:
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   Enthusiastic about process improvement and development.
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     Multi-Tasking:
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   Ability to handle multiple tasks.
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     ERP Experience:
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   Preferably with SAP experience.
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Associate Specialist Financial Controller

Gizli

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    Job Description:
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   Lead and oversee the preparation, review, and negotiation of moderately complex contracts and related legal documents in close coordination with relevant departments.
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   Ensure full compliance of all contractual documents with company policies, internal procedures, and applicable legal and regulatory requirements.
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   Manage and evaluate all notifications and correspondences related to contracts; ensure timely dissemination to relevant stakeholders and maintain organized documentation.
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   Assess the implications of notifications on contractual terms and obligations, providing strategic input and ensuring appropriate actions are implemented in collaboration with relevant departments.
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    Qualifications:
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   Experienced Contract Specialist with an engineering background and over 7 years of professional experience, including more than 4 years focused on contract management.
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   Proven ability to manage multiple tasks simultaneously in dynamic environments.
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   Experienced with FIDIC and LOGIC contract types is a strong asset.
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   Proficient in preparing and reviewing bilingual (Turkish-English) contractual documents and correspondence.
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   Demonstrates high-level problem-solving, risk assessment, and stakeholder communication abilities.
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    Fluent in English
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   (written and spoken) with a solid command of legal and commercial terminology.
  </li>
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Senior Contract Specialist

<div>
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  Job Description Summary
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 Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey
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  Roles and Responsibilities
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  Key Responsibilities/essential Functions Include
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   Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues
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   Driving operational excellence on the service delivery processes under responsibility
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   Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.
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   Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations
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   Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction
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   Driving data analysis and business case development for key projects
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   Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service
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   Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis
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  Required Qualifications
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   Bachelor&rsquo;s Degree
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   Experience or familiarity with process management and/or continuous improvement
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   Strong analytical and quantitative skills
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   Experience on statistical and/or data management tools
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   Proven ability to meet deadlines in a fast-paced changing environment
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   Excellent planning, prioritization and organizational skills
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   Excellent interpersonal and verbal &amp; written communication skills
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   Demonstrated collaboration, negotiation and conflict resolution skills
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   Analytical, problem solving &amp; root-cause analysis skills
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   Process Management
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   Customer Service
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   Communication skills
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   Negotiation skills
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   Planning skills
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    Additional Information
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  Relocation Assistance Provided:
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 No
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Service Delivery Specialist

Explore 109+ Order management specialist in Ankara this November. Find roles across top companies and apply now to boost your career.