receptionist

cashier

office assistant

office manager

front desk agent

patient registration clerk

Moorfields Eye Hospital Dubai

<ul><li>Greet patients and visitors warmly, ensuring a welcoming environment while collecting necessary personal and insurance information accurately.</li><li>Verify and update patient records in real-time, ensuring data integrity and compliance with healthcare regulations.</li><li>Assist patients in completing registration forms, providing guidance on insurance and payment options while addressing any inquiries they may have.</li><li>Coordinate with medical staff to ensure seamless patient flow and timely communication of registration-related information.</li><li>Manage appointment scheduling and cancellations efficiently, optimizing patient access to healthcare services.</li><li>Conduct pre-registration for upcoming procedures, ensuring all necessary documentation is collected and verified in advance.</li><li>Respond to phone inquiries promptly, providing accurate information about hospital services, directions, and registration procedures.</li><li>Generate and maintain reports on registration metrics, identifying trends and areas for improvement in the registration process.</li><li>Participate in training and development programs to stay updated on hospital policies, software systems, and best practices in patient registration.</li></ul><br/>

Patient Registration Officer - Russian Speaking

American Hospital Dubai

<div>
 <p>
  Provides the support necessary to ensure the registration process, and admission process in a manner that meets both internal and external customer needs and expectations. Serves as a receptionist, clerical assistant, cashier and interpreter for the unit. Ensures patients are registered on a timely basis.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Responsibilities
 </p>
 <ul>
  <li>
   Prioritizes tasks ensuring effective functioning of the area.
  </li>
  <li>
   Follows the chain of command in reporting incidents or concerns.
  </li>
  <li>
   Prioritizes workload and completes correspondence promptly.
  </li>
  <li>
   Provides information to prospective customers and hospital staff by answering all specific inquiries regarding patients&rsquo; queries.
  </li>
  <li>
   Ensures a safe working environment through strict compliance with Hospital Policy and Procedures regarding safety, infection and security.
  </li>
  <li>
   Answers phone calls politely and cordially.
  </li>
  <li>
   Maintains proper telephone etiquette.
  </li>
  <li>
   Registers new patients, make sure the pre-registration form is completed and signed and an approved ID (Emirate ID or Passport) is collected.
  </li>
  <li>
   Enters all registration data into Cerner accurately and obtains calls patient signature on verified printed registration form.
  </li>
  <li>
   Adheres to the hospital policy HPP-206 &ldquo;Identification of Patient&rdquo; during appointment booking, registration and cashier process.
  </li>
  <li>
   Modifies patient information on Cerner upon their attendance or calling according to the established criteria.
  </li>
  <li>
   Ensures correct entry of financial details for patients in Cerner by obtaining the documents to support the payment mode.
  </li>
  <li>
   Ensures having updated patient details and signed consent every 12 months upon patient attendance to the hospital as per HPP-007 &ldquo;General and Informed Consent&rdquo;.
  </li>
  <li>
   Verifies patient insurance card against updated direct billing list.
  </li>
  <li>
   Ensures appropriate claim form placed in patient&rsquo;s file.
  </li>
  <li>
   Ensures that all required documents are scanned in Cerner (ID, Referral Form, and Claim Form).
  </li>
  <li>
   Checks for outstanding amounts for patients before registration and follow up with the Manager/designee.
  </li>
  <li>
   Informs walk-in patients regarding waiting time.
  </li>
  <li>
   Schedules and books appointments as requested appropriately.
  </li>
  <li>
   Transfers and cancels appointments. (Informs patient in regards to the reference number).
  </li>
  <li>
   Informs Initial Visit Patients (New Patients) to arrive 15 minutes prior politely and cordially to appointment time and to bring identification card, insurance card, vaccination record, medication obtained medication used and any medical report if present or follow clinic specifics in regard to appointment instructions.
  </li>
  <li>
   Schedules and books (obtained from standards in walk-intoregardrefillsthe documentation from another department) appointments as requested appropriately.
  </li>
  <li>
   Enters and verifies charges and orders efficiently into the
   <em>
    mycare
   </em>
   system.
  </li>
  <li>
   Liaises with the Insurance and Finance Departments.
  </li>
  <li>
   Ensures insurance and finance documentation is completed according to established criteria.
  </li>
  <li>
   Collects payment, issues receipts and completes designed cashier reports by using
   <em>
    mycare
   </em>
   or preparing manual reports correctly.
  </li>
  <li>
   Follows up on cash outstanding and resolves late charges.
  </li>
  <li>
   Modifies from insurance to cash and vice versa as required.
  </li>
  <li>
   Handles insurance process (pre-approved treatment).
  </li>
  <li>
   Coordinates with Medical Imaging for booking appointments (urgent or routine).
  </li>
  <li>
   Directs patient to another department as required.
  </li>
  <li>
   Informs patient about billing details and explains non-covered charges.
  </li>
  <li>
   Participates in ensuring true, honest and accurate patient Customer Survey Feedback.
  </li>
  <li>
   Ensures that all stand layout explanations are filled and updated with non-covered standards in the new brochure.
  </li>
  <li>
   Handles patient complaints and addresses them to the concerned Clinic Manager/PRR Coordinator or Supervisor promptly without delay.
  </li>
  <li>
   Assists in the orientation of new staff members.
  </li>
  <li>
   Facilitates efficient receptionist function by consulting and communicating with all co-workers.
  </li>
  <li>
   Maintains complete awareness at all times of all hospital features/services/prices/packages and hours of operations.
  </li>
  <li>
   Ensures that the place of work and surrounding area is kept clean and organized at all times.
  </li>
  <li>
   Reports equipment failure, safety and security issues, and or/reduction of supply inventory to PRR Supervisor/Coordinator.
  </li>
  <li>
   Promotes incident, and customer complaint reporting to improve patient and family care.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Qualifications
 </p>
 <ul>
  <li>
   High School Graduate
  </li>
 </ul>
 <p>
  <strong>
   PROFESSIONAL EXPERIENCE:
  </strong>
 </p>
 <ul>
  <li>
   Excellent English and Arabic verbal/written communication skills
  </li>
  <li>
   Demonstrates computer literacy (in
   <em>
    iConnect
   </em>
   System) and efficiency
  </li>
  <li>
   Demonstrates adequate Medical Terminology
  </li>
  <li>
   Exposure to/experience with customer service principles
  </li>
  <li>
   Previous cashier experience is preferable
  </li>
 </ul>
</div>


Patient Relations Executive

DM Healthcare

<br/><ul><li>Greet patients and visitors in a friendly and professional manner.</li><li>Schedule appointments and manage bookings through the clinic&#x27;s system.</li><li>Answer incoming phone calls, emails, and WhatsApp messages, providing accurate information and assistance.</li><li>Coordinate with doctors, nurses, and other departments to ensure seamless patient experience.</li><li>Handle patient registration, insurance verification, and billing inquiries.</li><li>Maintain confidentiality and uphold the privacy of patient information.</li><li>Resolve patient concerns or escalate to the clinic manager when needed.</li><li>Collect feedback from patients to improve service delivery.</li><li>Ensure the front desk area is clean and welcoming at all times.</li></ul>

Patient clerk - Female

NMC healthcare LLC

<h2>Responsibilities</h2><ul><li>Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.</li><li>Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.</li><li>Appointment management including no-shows, rescheduling of patients and confirmations.</li><li>Register new patients and ensure the records of current patients are up to date.</li><li>Provide information about medical insurance coverage to patients and collect the payment/ co-payment  based on the insurance eligibility.</li><li>Provide claim forms in case the patient wants to claim reimbursement.</li><li>Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.</li><li>Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.</li><li>Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.</li><li>Check emails daily, ensuring you respond to queries in a timely manner.</li><li>Ensure operations are carried out uniformly according to the hospital policies and procedures.</li><li>Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.</li><li>Participate in the Hospital training programs.</li><li>Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department&#x27;s services.</li><li>Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department</li><li>Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and management.</li><li>Maintains patient & staff confidentiality.</li><li>Maintain high standards of data accuracy while ensuring compliance with privacy regulations.</li><li>Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.</li><li>Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.</li><li>Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.</li><li>Provide patients with detailed statements and assistance in understanding their charges and payment options.</li><li>Prepare and process patient invoices for services, ensuring accurate charges.</li><li>Collect co-pays, deductibles, and outstanding balances at the time of service.</li><li>Ensure billing practices comply with legal and insurance requirements.</li></ul><h2></h2>

Specialist - Endocrinology

Confidential Company

<p>Operations Clerk(Tally Clerk) - Urgently required - on vst visa, who can join immediately</p>

Operations Clerk(Tally Clerk)

Ayadi Home Health Care L...

Closing date: 27/10/2025Number of positions: 1Recruiter name: Reem Mansoor Reference number: 64503Workplace Type Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates MAIN PURPOSE OF JOBTo improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role KEY RESPONSIBILITY AREASTo effectively and efficiently manage the patient appointment scheduling and registration process To effectively and efficiently manage the medical insurance process and other related tasks Effectively manage the billing and cash up process To consistently meet customer service expectations by improving the quality of patient service Required Education Essential: Completed secondary school education (Grade 12)Desired: Tertiary Diploma or Bachelor s Degree preferably within the fields of medical science, finance / accounting Required Experience Essential: 2-3 Years  experience in a customer services role, preferably in the healthcare industry Desired: Experience in a Contact Centre or Healthcare environment Required Job Skills And Knowledge Computer literacy and proficiency in MS Office applications CRM (customer relations management) software applications Hospital information systems Knowledge of company policies and emergency codes Knowledge of medical insurance terminologies and process Medical terminology and procedures Numerical literacy Patient scheduling and registration processes All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Title Patient Administrator - Emirati

Explore 827+ Patient registration clerk in Dubai this November. Find roles across top companies and apply now to boost your career.

827 patient registration clerk jobs IN Dubai

Patient Registration Officer - Russian Speaking

Patient Relations Executive

Patient Relations Executive

Patient clerk - Female

Specialist - Endocrinology

Operations Clerk(Tally Clerk)

Title Patient Administrator - Emirati