marketing manager

business development manager (car rentals - monthly) Jobs in Muscat Oman

business development manager (car rentals - monthly)

experienced rental agent (car rental industry) Jobs in Muscat Oman

experienced rental agent (car rental industry)

product manager (technology) Jobs in Muscat Oman

product manager (technology)

product manager-monthly rentals Jobs in Muscat Oman

product manager-monthly rentals

product manager monthly rentals

Dollar Car Rental - AAA Group

Job Purpose:The role is responsible for driving and expanding the monthly leasing business across Oman by working closely with cross-functional teams including sales, rate management, corporate, and marketing. The position aims to develop strategies to increase revenue, strengthen customer relationships, and enhance product visibility through digital and referral channels.Key Responsibilities:<ul><li>Collaborate with Customer Service Executives (CSEs) to develop and grow the monthly business at various locations, including the OCR portfolio.</li><li>Coordinate with the Rate Management Team to ensure competitive and profitable pricing of monthly lease products.</li><li>Partner with the Sales Team to create targeted strategies for specific customer segments such as teachers, corporate employees, and airline staff.</li><li>Work in alignment with the Corporate Sales Team to enhance spot monthly leasing opportunities.</li><li>Liaise with the Customer Management &amp; Loyalty (CML) Team to generate new business through referrals from existing customers.</li><li>Develop and implement the digital marketing strategy, including online promotions and campaigns to increase product visibility and lead generation.</li><li>Monitor and analyze all monthly returns, identifying key reasons and working on improvement action plans.</li><li>Conceptualize and introduce loyalty programs and added benefits to retain long-term monthly customers.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>Minimum of 3&ndash;5 years of experience in sales or business development within the car rental, leasing, or automotive industry.</li><li>Strong understanding of pricing, promotions, and customer retention strategies.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Proficiency in MS Office and familiarity with digital marketing tools.</li><li>Valid Oman driving license preferred.</li></ul>Job Type: Full-timePay: RO500.000 - RO600.000 per month

Product Manager-Monthly Rentals

Mandarin Oriental

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Supervisor
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Pillars of Legendary Quality Experiences &amp; Forbes on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
 </li>
 <li>
 Support company&rsquo;s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
 </li>
 <li>
 Performing as all spa &amp; wellness treatments to guests in a professional and pleasant manner.
 </li>
 <li>
 Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Manager.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct regular refresher trainings for all spa therapists.
 </li>
 <li>
 Ensure all Spa Therapists are kept up to date with treatment knowledge and any changes that are made.
 </li>
 <li>
 Assist with all suppliers&rsquo; trainings i.e MOHG signature therapies. Aromatherapy Associates and Biologique Recherche &amp; Maison D Asa
 </li>
 <li>
 Create in liaison with the Spa Manager an education program for Hotel Colleagues in order to create an awareness within the hotel
 </li>
 <li>
 Complete treatment log and update on a monthly basis following the monthly trainings.
 </li>
 <li>
 Create monthly training plan in liaison with the Manager
 </li>
 <li>
 Update monthly training plans and Departmental Learning Check Lists on monthly basis
 </li>
 <li>
 Conduct product knowledge (module 4) for all Spa Concierge and Spa Attendants
 </li>
 <li>
 Complete Group Spa Training and on the job training with Spa Team.
 </li>
 <li>
 Complete the Hotel Train the Trainer Course
 </li>
 <li>
 Conduct Induction trainings for Modules 3, 4-15 including all treatments, Massage Face, Wraps, Treatment Additions and New Life
 </li>
 <li>
 Conduct SOP training with therapists to ensure consistency within the spa treatments team
 </li>
 <li>
 Create &amp; Amend SOPs as required in the current operations.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Develop New Promotions in liaison with the Spa Manager
 </li>
 <li>
 Update the Therapist Team with new Spa promotions
 </li>
 <li>
 Conduct press interviews as and when necessary
 
 
 </li>
 </ul>
 
 
 People &amp; Culture
 
 
 
 
 <ul>
 <li>
 Conduct therapist reviews in conjunction with the Spa Manager
 </li>
 <li>
 Trades test prospective therapists&rsquo; candidates
 </li>
 <li>
 At the end of the Hotel Orientation Day Spa Supervisor will visit the Hotel Orientation and have a brief meeting with the staff members and pass them spa colleague manual and uniform and training plan for the coming weeks
 </li>
 <li>
 Attend regular job fairs regarding employment
 </li>
 <li>
 Conduct regular one to ones with all therapists
 
 
 </li>
 </ul>
 
 
 Operation
 
 
 
 
 <ul>
 <li>
 Review Treatment room checklists to ensure that they are being completed and up to date.
 </li>
 <li>
 Coordinate therapist treatments to accommodate guests who may have contra-indications and the spa treatment may need to be altered
 </li>
 <li>
 Check the visual book to ensure all treatments are in line with therapists allocations
 </li>
 <li>
 Create therapists rotas and implement into Spa soft on a monthly basis
 </li>
 <li>
 Oversee back of house operations including: treatment rooms and preparation room
 </li>
 <li>
 Conduct room checks: trolley, closets, room and equipment maintenance
 </li>
 <li>
 Update therapists task lists
 </li>
 <li>
 Update therapists&rsquo; monthly jobs and ensure that they are being carried out and checked correctly
 </li>
 <li>
 Report any maintenance issues in the treatment rooms or to do with treatment equipment.
 </li>
 <li>
 Review Engineering requests have been dealt with on a daily bases and the Spa is in good working order
 
 
 </li>
 </ul>
 
 
 Manager on Duty
 
 
 
 
 The Spa Supervisor will be on MOD duty approximately 15 days per month. During this time they will:
 
 
 <ul>
 <li>
 Review daily bookings for treatments
 </li>
 <li>
 Conduct hourly walkthroughs of entire spa to review operational status of the spa
 </li>
 <li>
 Discipline staff as and when is necessary following the progressive disciplinary procedures outlined in the P&amp;C Manual
 </li>
 <li>
 Review and complete MOD checklist
 </li>
 <li>
 Conduct daily briefings &amp; Attend weekly MOD meeting
 
 
 </li>
 </ul>
 
 
 Customer Relations
 
 
 
 
 <ul>
 <li>
 Assist with guest complaints
 </li>
 <li>
 Handling of guest complaints in regards to therapists
 </li>
 <li>
 Attend monthly planning meeting with Spa Manager to review past months training plan, therapist performance, training checklist log and to review next months training plan.
 
 
 </li>
 </ul>
 
 
 Meetings
 
 
 
 
 <ul>
 <li>
 Be a part of the monthly spa staff meeting
 </li>
 <li>
 Write up departmental meeting minutes and update all on any issues that may arise
 </li>
 <li>
 Conduct therapist meeting in liaison with Treatment Manager to address: SOPS, treatments, training plan, scheduling and concerns of team members
 </li>
 <li>
 To attend the hotels operations meeting when required
 </li>
 <li>
 Conduct every three months a one on one individual meeting with the therapists to check on the therapists challenges and aspirations
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Complete purchase requisitions for professional stocks monthly to ensure there is always sufficient stock to complete all services as per the SOP.
 </li>
 <li>
 Stock count all stock for all professional products used in the spa twice per month
 </li>
 <li>
 Ensure that all stocks are placed into storage and a stock rotation system is implemented
 </li>
 <li>
 Assist Spa Manager in evaluating current products and new product lines for professional use.
 
 
 </li>
 </ul>
 
 
 Reports
 
 
 
 
 <ul>
 <li>
 Revision &amp; Completion of the KPI (Statistics &amp; Forecast report) report on a monthly basis
 </li>
 <li>
 Update the therapist incentive &amp; tips submission on last day of each month. Ensure submissions are complete.
 </li>
 <li>
 Motivating the therapists team
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Supervisor

تطبيق مسرّة | Masarrah App

<div>
 
 
 Company Description
 
 
 
 At Masarrah, we believe getaways should be simple, seamless, and unforgettable. Our platform connects travelers with a wide selection of short stays and vacation rentals, making it easy to discover, book, and enjoy unique experiences across Oman. Our mission is to redefine leisure by blending technology with hospitality, ensuring that every trip starts with peace of mind. We provide an intuitive mobile app and secure booking process, minimizing the stress of planning leisure time. For hosts and property owners, Masarrah offers powerful tools to showcase properties, manage reservations, and reach new guests with confidence.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role for a Graphic Designer in Muscat. The Graphic Designer will be responsible for creating visual content, developing graphics, designing logos, and enhancing brand visual identity. Daily tasks include collaborating with team members to produce high-quality design work, implementing feedback, and ensuring designs align with the company's branding and aesthetic guidelines.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Skills in Graphics, Graphic Design, and Logo Design
 </li>
 <li>
 Experience in Branding and developing brand identities
 </li>
 <li>
 Proficiency in Typography
 </li>
 <li>
 Excellent attention to detail and creativity
 </li>
 <li>
 Strong communication and teamwork abilities
 </li>
 <li>
 Experience in using graphic design software (e.g., Adobe Creative Suite)
 </li>
 <li>
 Bachelor's degree in Graphic Design, Visual Arts, or a related field
 </li>
 </ul>
 
 
 
 
 
 
</div>

Graphic Designer

Inma Oman

<div>Job Purpose:
To accelerate the growth of INMA Oman&rsquo;s products portfolio, we are looking for a competent Sales Manager. The function includes sales development of the entire product range: compressed air equipment, submersible sewage pumps and construction equipment including road machinery, besides light construction equipment.
Reporting to the general manager, his main responsibilities and duties will include (but not be limited to): 
- To maximize sales of the entire range: - industrial &amp; portable compressors &amp; accessories<ul><li>submersible &amp; sewage pumps &amp; accessories</li><li>road construction equipment</li><li>construction equipment</li><li>To lead a team of experienced salespeople, responsible for promoting &amp; developing business for above
</li></ul> equipment.<ul><li>To be responsible for actively driving and managing business &amp; daily sales processes.</li><li>To be responsible for achieving set sales targets and profitability for each product line, by implementing &amp;
</li></ul> administrating overall sales plans &amp; strategizing activities conducted.
<ul><li>To manage and support the sales team, setting targets including individual training plans.</li><li>To ensure territory coverage in key areas of the market, by very closely working with sales team and</li></ul>
 also by directly approaching the market.<ul><li>To assist, develop, initiate and follow up a business plan for the growth and development of Equipment &amp;</li></ul>
 Aftermarket business.<ul><li>To Identify personnel potential, competence gaps, design &amp; fulfil training needs. To also Identify After-market</li></ul>
 support needs for key clients and assign responsibilities to the service and support teams.<ul><li>To ensure that the sales team is complying with set processes and are performing their duties in line with</li></ul>
 the same.<ul><li>To support sales with demonstrations and negotiations</li><li>To maintain regular contact with customers, including key accounts in the market.</li><li>To introduce new products into the market, be responsible for product launches, training and evaluation.</li><li>To prepare weekly activity and monthly sales reports.</li><li>To be able to identify all technical issues of assigned accounts to assure complete customer satisfaction</li></ul>
 through all stages of the sales process, thru the sales team.
<ul><li>Assess market conditions &amp; accordingly procure stocks while ensuring a lean inventory aging.
</li><li>Continuously liaise with principal companies and maintain an excellent rapport with them.
</li><li>Constantly monitor market trends &amp; formulate market plans.</li><li>Continuously assimilate market data, closely monitor competition behaviour and estimate market share</li></ul>
 information.<ul><li>Actively look towards expanding existing product portfolio, by acquiring newer products that bear synergies</li></ul>
 with existing product portfolio, thereby contributing to the business unit&rsquo;s revenue growth.<ul><li>Regularly gather market intelligence and formulate strategies to cope with threat perceptions.</li><li>To understand &amp; follow Juma Al Majid Group policies and encourage the sales team to also be guided by it.</li><li>To protect and present the company image in a professional and efficient manner</li><li>Support the INMA Oman&rsquo;s vision &ldquo;to be amongst the top three companies for machinery &amp; heavy</li></ul>
 equipment in the Sultanate of Oman&rdquo; by contributing actively &amp; continuously.
Principal Accountabilities:
1) Be responsible for achieving set sales targets and profitability for each product line, by implementing &amp;
 administrating overall sales plans &amp; strategizing activities conducted.
2) Lead a team of experienced salespeople, responsible for promoting &amp; developing business for above
equipment.
3) Be responsible for actively driving and managing business &amp; daily sales processes.
4) Prepare Budgets for the Sales Dept. &amp; assign annual targets. Completely administrate the Sales force assigned. Determine Pricing structure to optimise sales revenues.
5) Maintains sales volume, product mix, and selling price by keeping current supply and demand, changing trends, economic indicators, and competitors.
6) Continuously assess sales force requirements &amp; initiate training/ recruitment actions.
7) Continuously liaise with the principal companies to negotiate pricing; stock ordering etc.
8) Assess all marketing activities and allocate appropriate resources to maximise revenues.
9) Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
10) Regularly and aggressively visit Key-clients and maintain a close contact with market trends /requirements.
11) Be able to organise /conduct technical seminars.
12) Trains and guides staff on product specifications and features.
Requirements<ul>
<li>
Degree in Engineering, preferably with Post Graduation qualifications</li>
<li>At least 15 years&rsquo; direct sales experience and in a managerial position, selling and managing technical products.</li>
<li>Good Communication and Presentation Skills, with ability to liaise effectively between the company &amp; its principals.</li>
<li>Good Computer Knowledge /analytical skills for formulating Strategies; Budgets; forecasting etc.</li>
<li>Experience in promoting: - industrial &amp; portable compressors &amp; accessories - submersible &amp; sewage pumps &amp; accessories - road construction equipment - construction equipment</li>
</ul>
Deadline for Submission : 06 - Nov - 2025</div>

Sales Manager

INMA CO. OMAN L.L.C

<div>
 
 Job Purpose:
 
 
 
 To accelerate the growth of INMA Oman's products portfolio, we are looking for a competent Sales Manager. The function includes sales development of the entire product range: compressed air equipment, submersible sewage pumps and construction equipment including road machinery, besides light construction equipment.
 
 
 Reporting to the general manager, his main responsibilities and duties will include (but not be limited to):
 
 
 <ul>
 <li>
 To maximize sales of the entire range: - industrial &amp; portable compressors &amp; accessories
 </li>
 <li>
 submersible &amp; sewage pumps &amp; accessories
 </li>
 <li>
 road construction equipment
 </li>
 <li>
 construction equipment
 </li>
 <li>
 To lead a team of experienced salespeople, responsible for promoting &amp; developing business for above
 
 
 </li>
 </ul>
 equipment.
 
 
 <ul>
 <li>
 To be responsible for actively driving and managing business &amp; daily sales processes
 </li>
 <li>
 To be responsible for achieving set sales targets and profitability for each product line, by implementing &amp;
 
 
 </li>
 </ul>
 administrating overall sales plans &amp; strategizing activities conducted.
 
 
 <ul>
 <li>
 To manage and support the sales team, setting targets including individual training plans
 </li>
 <li>
 To ensure territory coverage in key areas of the market, by very closely working with sales team and
 
 
 </li>
 </ul>
 also by directly approaching the market.
 
 
 <ul>
 <li>
 To assist, develop, initiate and follow up a business plan for the growth and development of Equipment &amp;
 
 
 </li>
 </ul>
 Aftermarket business.
 
 
 <ul>
 <li>
 To Identify personnel potential, competence gaps, design &amp; fulfil training needs. To also Identify After-market
 
 
 </li>
 </ul>
 support needs for key clients and assign responsibilities to the service and support teams.
 
 
 <ul>
 <li>
 To ensure that the sales team is complying with set processes and are performing their duties in line with
 
 
 </li>
 </ul>
 the same.
 
 
 <ul>
 <li>
 To support sales with demonstrations and negotiations
 </li>
 <li>
 To maintain regular contact with customers, including key accounts in the market
 </li>
 <li>
 To introduce new products into the market, be responsible for product launches, training and evaluation
 </li>
 <li>
 To prepare weekly activity and monthly sales reports
 </li>
 <li>
 To be able to identify all technical issues of assigned accounts to assure complete customer satisfaction
 
 
 </li>
 </ul>
 through all stages of the sales process, thru the sales team.
 
 
 <ul>
 <li>
 Assess market conditions &amp; accordingly procure stocks while ensuring a lean inventory aging
 </li>
 <li>
 Continuously liaise with principal companies and maintain an excellent rapport with them
 </li>
 <li>
 Constantly monitor market trends &amp; formulate market plans
 </li>
 <li>
 Continuously assimilate market data, closely monitor competition behaviour and estimate market share
 
 
 </li>
 </ul>
 information.
 
 
 <ul>
 <li>
 Actively look towards expanding existing product portfolio, by acquiring newer products that bear synergies
 
 
 </li>
 </ul>
 with existing product portfolio, thereby contributing to the business unit's revenue growth.
 
 
 <ul>
 <li>
 Regularly gather market intelligence and formulate strategies to cope with threat perceptions
 </li>
 <li>
 To understand &amp; follow Juma Al Majid Group policies and encourage the sales team to also be guided by it
 </li>
 <li>
 To protect and present the company image in a professional and efficient manner
 </li>
 <li>
 Support the INMA Oman's vision "to be amongst the top three companies for machinery &amp; heavy
 
 
 </li>
 </ul>
 equipment in the Sultanate of Oman" by contributing actively &amp; continuously.
 
 
 
 Principal Accountabilities:
 
 
 
 <ul>
 <li>
 Be responsible for achieving set sales targets and profitability for each product line, by implementing &amp;
 
 
 </li>
 </ul>
 administrating overall sales plans &amp; strategizing activities conducted.
 
 
 <ul>
 <li>
 Lead a team of experienced salespeople, responsible for promoting &amp; developing business for above
 
 
 </li>
 </ul>
 equipment.
 
 
 <ul>
 <li>
 Be responsible for actively driving and managing business &amp; daily sales processes
 </li>
 <li>
 Prepare Budgets for the Sales Dept. &amp; assign annual targets. Completely administrate the Sales force assigned. Determine Pricing structure to optimise sales revenues
 </li>
 <li>
 Maintains sales volume, product mix, and selling price by keeping current supply and demand, changing trends, economic indicators, and competitors
 </li>
 <li>
 Continuously assess sales force requirements &amp; initiate training/ recruitment actions
 </li>
 <li>
 Continuously liaise with the principal companies to negotiate pricing; stock ordering etc
 </li>
 <li>
 Assess all marketing activities and allocate appropriate resources to maximise revenues
 </li>
 <li>
 Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
 </li>
 <li>
 Regularly and aggressively visit Key-clients and maintain a close contact with market trends /requirements
 </li>
 <li>
 Be able to organise /conduct technical seminars
 </li>
 <li>
 Trains and guides staff on product specifications and features
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Degree in Engineering, preferably with Post Graduation qualifications
 </li>
 <li>
 At least 15 years' direct sales experience and in a managerial position, selling and managing technical products
 </li>
 <li>
 Good Communication and Presentation Skills, with ability to liaise effectively between the company &amp; its principals
 </li>
 <li>
 Good Computer Knowledge /analytical skills for formulating Strategies; Budgets; forecasting etc
 </li>
 <li>
 Experience in promoting: - industrial &amp; portable compressors &amp; accessories - submersible &amp; sewage pumps &amp; accessories - road construction equipment - construction equipment
 
 
 </li>
 </ul>
 
 Deadline for Submission : 06 - Nov - 2025
 
</div>

Key Responsibilities:<ul><li>Collaborate with Customer Service Executives (CSEs) to develop and grow monthly leasing business across various locations, including the OCR portfolio.</li><li>Coordinate with the Rate Management Team to ensure competitive and profitable pricing of monthly lease products.</li><li>Partner with the Sales Team to create targeted strategies for specific customer segments such as teachers, corporate employees, and airline staff.</li><li>Work closely with the Corporate Sales Team to maximize spot monthly leasing opportunities.</li><li>Liaise with the Customer Management &amp; Loyalty (CML) Team to generate new business through customer referrals.</li><li>Develop and implement digital marketing strategies, including online promotions and campaigns, to increase product visibility and lead generation.</li><li>Monitor and analyze monthly returns, identifying key reasons and implementing improvement action plans.</li><li>Conceptualize and introduce loyalty programs and added benefits to retain long-term monthly customers.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li><li>3&ndash;5 years of experience in sales, business development, or strategy within the car rental, leasing, or automotive industry.</li><li>Strong understanding of pricing, promotions, and customer retention strategies.</li><li>Excellent communication, negotiation, and relationship-building skills.</li><li>Proficiency in MS Office and familiarity with digital marketing tools.</li><li>Valid Oman driving license preferred.</li></ul>Job Type: Full-time

Business Development Manager (Car Rentals - Monthly)

<div>
 Mandarin Oriental Muscat is looking for a
 
 Spa Operations Manager
 
 to join our
 
 Spa
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 
 Manager on Duty
 
 
 
 
 <ul>
 <li>
 Reports to the Director of Rooms.
 </li>
 <li>
 Responsible for the operations of the entire Spa &amp; Wellness including guest interactions.
 </li>
 <li>
 Review treatments and notes on Spa Soft.
 
 
 </li>
 </ul>
 
 
 Spa Operations
 
 
 
 
 <ul>
 <li>
 Will be in charge of the daily spa operations which includes but not limited to guest complaints, therapist needs, telephone calls and Spa reception.
 </li>
 <li>
 Complete Spa and Fitness tour to review standards, procedures, and operational status.
 </li>
 <li>
 Coordinate scheduling of duty rosters, annual leave, and bank holidays for all colleagues.
 </li>
 <li>
 Review treatment rooms which include treatment trolley, closets millwork, linens, treatment beds and equipment upkeep daily to ensure all standards are met.
 </li>
 <li>
 Responsible for motivating retail sales and ensure that all sales are recorded accurately.
 </li>
 <li>
 Responsible for timely documentation and the discipline of the colleagues in accordance with progressive discipline procedures outlined in Human Resources Strategic Policy.
 </li>
 <li>
 Reading and replying to the many essential emails, regarding Spa, meetings, groups, and VIP&rsquo;s.
 </li>
 <li>
 Professional treatment room inventory checks.
 </li>
 <li>
 Professional product inventory checks.
 </li>
 <li>
 Accountable for all professional stock in the spa and storeroom.
 </li>
 <li>
 Ensuring all therapists are booked in the correct room. Ensuring that the treatment rooms are used to the maximum potential.
 </li>
 <li>
 Keeping track of the training hours of the therapists.
 </li>
 <li>
 Frequent checks of equipment and facilities to ensure safety and prevent loss of equipment due to negligence of wear and tear.
 
 
 </li>
 </ul>
 
 
 Inventory
 
 
 
 
 <ul>
 <li>
 Ensure purchasing requests are submitted once per month or once every three months for all professional products.
 </li>
 <li>
 Ensure the end of the month inventory is completed in SpaSoft.
 </li>
 <li>
 Assist in the evaluation of current products and new product lines for professional and retail use.
 
 
 </li>
 </ul>
 
 
 Finance
 
 
 
 
 <ul>
 <li>
 Ensure KPIs are updated at the end of each month.
 </li>
 <li>
 Review the spa treatments turn away reports regularly to ensure the maximization of therapist time and that all financial objectives are being met.
 </li>
 <li>
 Yearly budget preparation.
 </li>
 <li>
 Monthly statistic reports preparation.
 </li>
 <li>
 Calculate tips, retail commission day by day &ndash; appointment by appointment.
 </li>
 <li>
 Oversee monthly incentives for the Spa colleagues.
 </li>
 <li>
 Creates exciting incentive programmes for the team.
 </li>
 <li>
 Ensure all professional invoices are accounted for and paid.
 </li>
 <li>
 Check daily figures to keep on top of spa revenue.
 
 
 </li>
 </ul>
 
 
 Training
 
 
 
 
 <ul>
 <li>
 Conduct induction trainings for new therapists within the spa.
 </li>
 <li>
 Conduct treatment training of Mandarin Oriental Signature Spa therapies and Spa Journeys.
 </li>
 <li>
 Signing off the spa monthly training calendar.
 </li>
 <li>
 Refresher training for all therapists to ensure comfort in the treatment descriptions to guests.
 </li>
 <li>
 Ensuring all Mandarin Oriental Signature treatments refresher training is conducted on a regular basis.
 </li>
 <li>
 Review that Standard Operating Procedures (SOP) have been taught and standards are met.
 </li>
 <li>
 Review of all Departmental Learning Checklists for all therapists are in order and training hours are tracked. Update Training Matrix accordingly.
 </li>
 <li>
 Continuous retail training for the entire team.
 </li>
 <li>
 Organise mystery shoppers to help increase and stay consistent in terms of quality standards.
 </li>
 <li>
 Keep your own knowledge in line with the industry.
 </li>
 <li>
 Customer Focus:
 </li>
 <li>
 Handling guest complaints in regard to treatments and therapists.
 </li>
 <li>
 Co-ordinating Lifestyle Consultation form with guests where unusual medical circumstances could interfere with Spa treatments chosen.
 </li>
 <li>
 Colleague Relations:
 </li>
 <li>
 Administrative Duties:
 </li>
 <li>
 Follow up on maintenance issues within the spa and treatment rooms in HOTSOS.
 </li>
 <li>
 Conduct weekly walk through with assistant chief engineer on outstanding maintenance issues.
 </li>
 <li>
 Review comments in LRA and TripAdvisor with the relevant Spa Colleagues.
 </li>
 <li>
 Additional Duties:
 
 
 </li>
 </ul>
 
 
 New Treatment Development
 
 
 
 
 <ul>
 <li>
 Conduct bi-yearly reviews of the treatments and product sales for the spa and check if change is necessary.
 </li>
 <li>
 Responsible for the development of new treatments.
 </li>
 <li>
 Responsible to test and evaluate new product lines.
 
 
 </li>
 </ul>
 
 
 Sales and Marketing
 
 
 
 
 <ul>
 <li>
 Liaise with the Communications on journalist bookings.
 </li>
 <li>
 Conducting interviews with journalists when is required.
 </li>
 <li>
 Development of the new Marketing Plan and Event Planner.
 </li>
 <li>
 Develop Spa promotional plan.
 
 
 </li>
 </ul>
 
 Skills &amp; Qualifications
 
 
 
 <ul>
 <li>
 NVQ level 3 in Beauty Therapy or equivalent CIDESCO, BTEC
 </li>
 <li>
 Therapy experience essential &ndash; 3-5 years Spa Management
 </li>
 <li>
 Spa knowledge and experience in a five-star luxury hotel environment is essential
 </li>
 <li>
 Must possess a strong knowledge of computer programs such as Microsoft Office, Windows, Outlook, Spa Soft
 </li>
 <li>
 Strong leadership skills
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to share knowledge with Colleagues
 </li>
 <li>
 Ability to apply knowledge to new situation
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 <li>
 Ability to work as part of a dedicated and passionate team
 </li>
 <li>
 Excellent personal presentation and interpersonal skills
 </li>
 <li>
 Experience of financial planning and management
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Spa Operations Manager

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