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professional service administrator kuwait 12 months

Roche

<div><p>At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.</p><p></p><div>
The Position</div><p>
The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.</p><p></p><p><b>
Roche Kuwait offers Professional Service Administrator position for a period of 11 months and one month rotation with the below main responsibilities:</b></p><p></p><p><b>
Your Responsibilities</b></p><ul><li><p>
Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel</p></li><li><p>
Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.</p></li><li><p>
Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.</p></li><li><p>
Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.</p></li><li><p>
Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.</p></li><li><p>
Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.</p></li><li><p>
Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.</p></li><li><p>
Manage document flow between Roche, and the customers, including contracts, proposals, quotations, and repair requests.</p></li><li><p>
Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.</p></li><li><p>
Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.</p></li></ul><p></p><p><b>
Your Opportunity</b></p><ul><li><p>
Participants build an extensive network within Roche and upskill themselves</p></li><li><p>
Best possible work environment is designed to foster participants' learning experience</p></li><li><p>
Participants will have access to senior leaders and will be assigned to a mentor to support their career journey</p></li><li><p>
Contributing to purpose driven projects and taking responsibilities from day 1</p></li></ul><p></p><p><b>
Who You Are</b></p><ul><li><p>
You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area</p></li><li><p>
You are at an early stage in your career. Fresh graduates will be preferred</p></li><li><p>
Having a basic understanding of healthcare system is preferred</p></li><li><p>
You are eager to work with diverse cultures</p></li><li><p>
You are curious and have passion for learning new things, and have high degree of integrity and courage</p></li><li><p>
You have excellent communication and innovative skills</p></li><li><p>
You are proficient in English</p></li></ul><p></p><p><b>
Our mission</b></p><p>
Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it&rsquo;s urgent to deliver medical solutions right now &ndash; even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.</p><p></p><p>
We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.</p><p></p><p><b>
Program Characteristics/Scope
</b></p><ul><li><p>A rotational talent development program</p></li><li><p>
12 months in different disciplines</p></li></ul><p></p><div>
Who we are</div><p>
A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.</p><p><br>
Let&rsquo;s build a healthier future, together.</p><p></p><p><b>
Roche is an Equal Opportunity Employer.</b></p></div>

Professional Service Administrator (Kuwait - 12 months)

<div>
 At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
 <br/>
 <br/>
 The Position
 <br/>
 <br/>
 The Roche Kuwait early in career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and No work experience is required. The program accelerates their professional development and enables them to be key contributors to Roche's purpose and what patients need next.
 <br/>
 <br/>
 <strong>
  Roche Kuwait offers Professional Service Administrator position for a period of 11 months and one month rotation with the below main responsibilities:
  <br/>
  <br/>
 </strong>
 <strong>
  Your Responsibilities
  <br/>
 </strong>
 <ul>
  <li>
   Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel
  </li>
  <li>
   Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals
  </li>
  <li>
   Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups
  </li>
  <li>
   Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers
  </li>
  <li>
   Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders
  </li>
  <li>
   Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure
  </li>
  <li>
   Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map
  </li>
  <li>
   Manage document flow between Roche, and the customers, including contracts, proposals, quotations, and repair requests
  </li>
  <li>
   Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security
  </li>
  <li>
   Support the team with petty cash management, handling departmental expenses, and processing documents efficiently
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Your Opportunity
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Participants build an extensive network within Roche and upskill themselves
  </li>
  <li>
   Best possible work environment is designed to foster participants' learning experience
  </li>
  <li>
   Participants will have access to senior leaders and will be assigned to a mentor to support their career journey
  </li>
  <li>
   Contributing to purpose driven projects and taking responsibilities from day 1
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
 </strong>
 <ul>
  <li>
   You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area
  </li>
  <li>
   You are at an early stage in your career. Fresh graduates will be preferred
  </li>
  <li>
   Having a basic understanding of healthcare system is preferred
  </li>
  <li>
   You are eager to work with diverse cultures
  </li>
  <li>
   You are curious and have passion for learning new things, and have high degree of integrity and courage
  </li>
  <li>
   You have excellent communication and innovative skills
  </li>
  <li>
   You are proficient in English
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our mission
  <br/>
  <br/>
 </strong>
 Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives. We believe it&rsquo;s urgent to deliver medical solutions right now &ndash; even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.
 <br/>
 <br/>
 We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.
 <br/>
 <br/>
 <strong>
  Program Characteristics/Scope
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   A rotational talent development program
  </li>
  <li>
   12 months in different disciplines
   <br/>
   <br/>
  </li>
 </ul>
 Who we are
 <br/>
 <br/>
 A healthier future drives us to innovate. Together, more than 100&rsquo;000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
 <br/>
 <br/>
 Let&rsquo;s build a healthier future, together.
 <br/>
 <br/>
 <strong>
  Roche is an Equal Opportunity Employer.
 </strong>
</div>


Teach Away

<div><div>Contract Length: 2 years</div><div>
Number of Vacancies: 1</div><div>
Student Level:
<ul><li>Elementary</li></ul></div><div>
Eligible Candidates:
<ul><li>Licensed Teacher</li></ul></div><div>
School Requirements:
<ul><li>Education Required: Bachelor</li><li>
Minimum Teaching Experience: 2 years of teaching experience</li><li>
Major: Elementary Education</li><li>
Required Certificates:
<div><div>Teaching Credential/License</div></div></li><li>
Work Visa Eligibility: Canada, Ireland, New Zealand, United States (USA), New Zealand</li></ul>
Additional School Requirements:
<div><div>Skills and Qualifications:<br>
<ul><li>Bachelor Degree in Elementary Education</li><li>Minimum of 5 years of experience working with elementary school students</li><li>Proven track record of implementing effective intervention strategies</li><li>Strong understanding of the Common Core curriculum</li><li>Excellent communication and collaboration skills</li></ul></div></div>
</div><div>Job Benefits:
<ul><li>Fully Furnished Apartment including utilities and internet services along with a small gym, access to a heated pool, full laundry facilities, etc.</li><li>
Round Trip Airfare from home to Kuwait</li><li>
Local and International opportunities for Professional Development</li><li>
Health Insurance - Worldwide coverage except for emergencies in the United States and Canada</li><li>
Kuwait Governmental Insurance - up to 12 months Salary</li><li>
Yearly Increments</li><li>
Free Tuition for one child</li><li>
End of Service Payment</li><li>
Continuous Service Bonus</li><li>
Work permit/Residency costs paid by School and VISA costs</li><li>
Settling-in Allowance</li></ul></div><div>
Job Description:
<p>The Universal American School - Kuwait is a leading educational institution in Asia Kuwait, committed to providing a high-quality learning experience for students. We are currently seeking a full-time ES Interventionist Grade 4 to join our dynamic team in the Learning Support and Enrichment Department as an Instructional Coach. This position offers a permanent contract within our Elementary/Primary School curriculum based on the Common Core standards.</p></div></div><p></p>

ES Interventionist

Akima

<div>Company Overview:<p></p><p><b><br>
Work Where it Matters</b></p><p></p><p><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</p><p></p><p><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</p><p></p><p><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</p><p></p><p><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</p><p></p><p><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</p>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Buehring, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using ServiceNow and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:<ul><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li></ul></li><li>
Computing Environment (CE) Certificates:<ul><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li></ul></li></ul>
Job ID: 2025-19814 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Buehring (Secret Clearance Required)

<div><div>Number of Vacancies: 1</div><div>
Student Level:
<ul><li>High School</li></ul></div><div>
Eligible Candidates:
<ul><li>Licensed Teacher</li></ul></div><div>
School Requirements:
<ul><li>Education Required: Bachelor</li><li>
Minimum Teaching Experience: 2 years of teaching experience</li><li>
Major: Science Biology</li><li>
Required Certificates:
<div><div>Teaching Credential/License</div></div></li><li>
Work Visa Eligibility: Australia, Canada, New Zealand, United States (USA)</li></ul>
Additional School Requirements:
<div><ul><li>Bachelor's degree from a recognized and accredited post-secondary institution</li><li>
The school prefers to hire teachers with advanced degrees and at least two (2) years of full-time teaching experience</li><li>
Valid passport up to 3 years</li><li>
Official degrees and their transcripts</li><li>
Valid teaching certificate</li><li>
An official copy of previous teaching experience letters, clearly stating the length of years of experience</li><li>
Must be under the age of 60 due to VISA requirement</li><li>
Must have a clean FBI Report/ Background Check</li><li>
(Please check the Kuwait Embassy for Work VISA requirements)</li></ul></div>
</div><div>Job Benefits:
<ul><li>Fully Furnished Apartment including utilities and internet services along with a small gym, access to a heated pool, full laundry facilities, etc.</li><li>
Round Trip Airfare from home to Kuwait</li><li>
Local and International opportunities for Professional Development</li><li>
Health Insurance - Worldwide coverage except for emergencies in the United States and Canada</li><li>
Kuwait Governmental Insurance - up to 12 months Salary</li><li>
Yearly Increments</li><li>
Free Tuition for one child</li><li>
End of Service Payment</li><li>
Continuous Service Bonus</li><li>
Work permit/Residency costs paid by School and VISA costs</li><li>
Settling-in Allowance</li></ul></div><div>
Job Description:
<p>The Universal American School, Kuwait (UAS) is a private nonprofit co-educational college-preparatory school serving multinational students from Nursery to Grade 12. UAS opened in September 1975 with approximately 300 students to begin a high-quality tradition in academics, athletics, fine arts, and extracurricular activities. Today there are over 1,600 students from all over the world as we approach our 50th anniversary of excellence in education.</p><p>
UAS is accredited by the New England Association of Schools and Colleges NEASC). There is a particularly selective student admissions procedure based on an interview and required entrance examination at all levels.</p><p>
Approximately 380 staff includes highly qualified teachers and many long-term employees. A large percentage of faculty members have advanced degrees in addition to required teaching certification.</p></div></div><p></p>

High School Biology

<div><div>Number of Vacancies: 2</div><div>
Student Level:
<ul><li>High School</li></ul></div><div>
Eligible Candidates:
<ul><li>Licensed Teacher</li></ul></div><div>
School Requirements:
<ul><li>Education Required: Master</li><li>
Minimum Teaching Experience: 2 years of teaching experience</li><li>
Major: Counseling</li><li>
Required Certificates:
<div><div>Teaching Credential/License</div></div></li><li>
Work Visa Eligibility: Australia, Canada, New Zealand, United States (USA)</li></ul>
Additional School Requirements:
<div><ul><li>Bachelor's degree from a recognized and accredited post-secondary institution</li><li>
The school prefers to hire teachers with advanced degrees and at least two (2) years of full-time teaching experience</li><li>
Valid passport up to 3 years</li><li>
Official degrees and their transcripts</li><li>
Valid teaching certificate</li><li>
An official copy of previous teaching experience letters, clearly stating the length of years of experience</li><li>
Must be under the age of 60 due to VISA requirement</li><li>
Must have a clean FBI Report/ Background Check</li><li>
(Please check the Kuwait Embassy for Work VISA requirements)</li></ul></div>
</div><div>Job Benefits:
<ul><li>Fully Furnished Apartment including utilities and internet services along with a small gym, access to a heated pool, full laundry facilities, etc.</li><li>
Round Trip Airfare from home to Kuwait</li><li>
Local and International opportunities for Professional Development</li><li>
Health Insurance - Worldwide coverage except for emergencies in the United States and Canada</li><li>
Kuwait Governmental Insurance - up to 12 months Salary</li><li>
Yearly Increments</li><li>
Free Tuition for one child</li><li>
End of Service Payment</li><li>
Continuous Service Bonus</li><li>
Work permit/Residency costs paid by School and VISA costs</li><li>
Settling-in Allowance</li></ul></div><div>
Job Description:
<p>The Universal American School, Kuwait (UAS) is a private nonprofit co-educational college-preparatory school serving multinational students from Nursery to Grade 12. UAS opened in September 1975 with approximately 300 students to begin a high-quality tradition in academics, athletics, fine arts, and extracurricular activities. Today there are over 1,600 students from all over the world as we approach our 50th anniversary of excellence in education.</p><p>
UAS is accredited by the New England Association of Schools and Colleges NEASC). There is a particularly selective student admissions procedure based on an interview and required entrance examination at all levels.</p><p>
Approximately 380 staff includes highly qualified teachers and many long-term employees. A large percentage of faculty members have advanced degrees in addition to required teaching certification.</p></div></div><p></p>

High School Counselor

<div>Company Overview:
<div></div><div><b>
Work Where it Matters</b></div><div></div><div><br>
Five Rivers Services (FRS), an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.</div><div></div><div><br>
At FRS, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.</div><div></div><div><b><br>
For our shareholders</b>, FRS provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.</div><div></div><div><b><br>
For our government customers</b>, FRS provides full-spectrum capabilities including enterprise IT support services, satellite and communications IT operations and maintenance support, classified and unclassified base operations and administrative services, and more.</div><div></div><div><b><br>
As an FRS employee</b>, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.</div>
Description:
<p>
Five Rivers Services is looking for a Service Desk Administrator located at Camp Arifjan, Kuwait. To join our team of outstanding professionals, apply today!</p><p></p><p><br>
Our Service Desk Administrator provides front-line customer service desk support, responsible for responding to and resolving computer, printer, and network issues. Customers contact the Service desk in-person, by phone, using Remedy and/or by sending emails. This position involves a high degree of quick decision making and detailed task management to ensure all work orders not resolved at the Service Desk are immediately assigned to the appropriate IT groups. Excellent customer service skills are mandatory.</p>
Responsibilities:
<ul><li>Primary support and interface with site Information Management Officers (IMO) to ensure all Service Desk resources are utilized in the most efficient manner.</li><li>
Assists the IMO with daily functions of computer, network and software management for the site and all users.</li><li><p>
Provides immediate response to all customers who come to the Service Desk Person-to-person interaction involves troubleshooting, information exchange and help with ticket submission and issues.</p></li><li><p>
Provides telephone customer support for incoming and follow up calls used for initial troubleshooting.</p></li><li><p>
May be required to work for 12-hour shifts utilizing Remedy call management software and other tools, to log and manage trouble tickets.</p></li><li><p>
Must have the technical ability to accurately determine call routing for trouble tickets that cannot be resolved immediately at the Service Desk.</p></li><li><p>
Troubleshoots Microsoft OS issues on Army Gold Master/Universal Gold Master along with setup and Microsoft Office 2007.</p></li><li><p>
Troubleshoots all other site authorized software with IMOs and users.</p></li><li><p>
Creates logon and email accounts using Microsoft Exchange Server and User Manager.</p></li><li><p>
Manages Network Services with Server Manager, Print Queue Management and CISCO VMPS Administration.</p></li><li><p>
Works within a small continuous improvement focused team.</p></li><li><p>
Tracks and documents work performed to allow accurate reporting of all Service Desk activities.</p></li><li><p>
Completes all tasks and assignments as requested by Supervisors and Management.</p></li><li><p>
Performs other duties and assignments as required.</p></li></ul>
Qualifications:
<ul><li>Must be a US citizen with an active Secret clearance, or higher level, security clearance</li><li><p>
High school diploma or GED with at least one (1) year experience in a service desk/help desk environment.</p></li><li><p>
Prerequisite requirements for State-side applicants: valid U.S. passport, must be able to obtain and maintain an International Driver&rsquo;s Permit (IDP), valid U.S. driver&rsquo;s license, and the ability to successfully pass a police clearance check and medical qualifications.</p></li><li><p>
Prerequisites for in-country applicants: valid U.S. passport, valid International Driver&rsquo;s Permit (IDP) or Kuwait-issued driver's license, valid U.S. driver&rsquo;s license, medical qualifications, self-identify current visa sponsor &amp; employer, and a copy of your Civil ID and/or work visa.</p></li><li><p>
You must be able to meet all health requirements.</p></li><li><p>
Must be able to pass a detailed medical and dental exam.</p></li><li><p>
Must be able to complete CONUS Replacement Center (CRC) Training for deployment overseas</p></li><li><p>
Must have a working knowledge of Microsoft Office software.</p></li><li><p>
Demonstrated strong customer service skills are mandatory.</p></li><li>
Excellent interpersonal skills are required.</li><li><p>
Requires candidates to adhere to DoD 8570.01-M: all candidates are required to maintain at least one (1) baseline certification and one (1) computing environment (CE) certification. The authorized certifications for this job title are listed as follows:</p><ul><li>
IAT Level I Baseline:</li><li>
Cisco: CCNA: Certified Network Associate - Security</li><li>
Cisco: CCNP: Certified Network Professional - Security</li><li>
CompTIA: A+ ce</li><li>
CompTIA: CASP+ ce: Advanced Security Practitioner (ended 17 Dec 2024)</li><li>
CompTIA: CySA+ ce: Cybersecurity Analyst</li><li>
CompTIA: Network+ ce</li><li>
CompTIA: Security+ ce</li><li>
CompTIA: SecurityX ce</li><li>
GIAC: GCED: Certified Enterprise Defender</li><li>
GIAC: GCIH: Certified Incident Handler: Certified Incident Handler</li><li>
GIAC: GICSP: Industrial Cyber Security Professional</li><li>
GIAC: GSEC: Security Essentials</li><li>
ISACA: CISA: Certified Information Systems Auditor</li><li>
ISC2: CISSP (or Associate): Certified Information Systems Security Professional</li><li>
ISC2: SSCP: Systems Security Certified Practitioner</li><li>
Computing Environment Certificates</li><li>
CompTIA: Server+</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: MCSA: Windows 10</li><li>
Microsoft: MCSA: Windows Server 2012</li><li>
Microsoft: MCSA: Windows Server 2016</li><li>
Microsoft: MCSE: Cloud Platform and Infrastructure</li><li>
Microsoft: MCSE: Enterprise Devices and Apps</li><li>
Microsoft: MCSE: Private Cloud 2012</li><li>
Microsoft: MCSE: Server Infrastructure 2012</li><li>
Microsoft: MCT: Certified IT Professional</li><li>
Microsoft: MCT: Certified Systems Administrator</li><li>
Microsoft: 365 Certified: Endpoint Administrator Associate</li><li>
Microsoft: 365 Certified: Enterprise Administrator Expert</li><li>
Microsoft: 365 Certified: Messaging Administrator Associate</li><li>
Microsoft: 365 Certified: Modern Desktop Administrator Associate</li><li>
Microsoft: 365 Certified: Security Administrator Associate</li><li>
Microsoft: Certified: Azure Administrator Associate</li><li>
Microsoft: Certified: Azure Database Administrator Associate</li><li>
Microsoft: Certified: Azure Security Engineer Associate</li><li>
Microsoft: Certified: Azure Solutions Architect Expert</li><li>
Microsoft: Certified: Identity and Access Administrator Associate</li><li>
Microsoft: Certified: Information Protection Administrator Associate</li><li>
Microsoft: Certified: Security Operations Analyst Associate</li><li>
Microsoft: MCSA: SQL 2016 Database Admin</li><li>
Microsoft: MCSA: SQL 2016 Database BI Development</li><li>
Microsoft: MCSA: SQL 2016 Database Dev</li><li>
Microsoft: MCSE: Core Infrastructure</li><li>
Microsoft: MCSE: Database Management and Analytics</li><li>
Microsoft: MCSE: Productivity Solutions Expert</li><li>
Microsoft: MD-100: Windows Client</li><li>
Microsoft: MTA: Microsoft Technology Associate</li><li>
Microsoft: MTA: Windows Server Administration Fundamentals</li></ul></li></ul>
Job ID: 2025-19602 Work Type: On-Site</div>

Service Desk Administrator (IT Help Desk) - Camp Arifjan (Active Secret Clearance Required)

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