call center qa manager Jobs in Rawalpindi Pakistan

call center qa manager

training manager bpo Jobs in Rawalpindi Pakistan

training manager bpo

client service executives - prime bpo 5 Jobs in Rawalpindi Pakistan

client service executives - prime bpo 5

customer service representative - prime bpo 5 Jobs in Rawalpindi Pakistan

customer service representative - prime bpo 5

hr executive - prime bpo 5 Jobs in Rawalpindi Pakistan

hr executive - prime bpo 5

qa manager bpo

Call Axis

Call Axis is looking for a skilled QA Manager to lead our Quality Assurance department and ensure the highest service standards across all customer interactions. The ideal candidate will have strong leadership, analytical, and communication skills to manage quality across voice and non-voice BPO campaigns.Key Responsibilities<ul><li>Supervise the QA team to monitor and evaluate agent performance.</li><li>Conduct regular audits on calls, chats, and emails to ensure service quality.</li><li>Identify performance gaps and provide actionable feedback to improve quality metrics.</li><li>Collaborate with the operations and training teams to enhance agent effectiveness.</li><li>Maintain quality calibration sessions with internal teams and clients.</li><li>Prepare QA performance reports and share insights with management.</li><li>Ensure adherence to company policies, client standards, and data protection rules.</li><li>Drive continuous process improvement and quality initiatives.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business, Communication, or related field.</li><li>4+ years of QA experience in a BPO setup (at least 2 years in a managerial role).</li><li>Strong command of QA processes, metrics, and tools.</li><li>Excellent communication, coaching, and analytical skills.</li><li>Ability to handle multiple projects and clients simultaneously.</li></ul>Key Skills<ul><li>Quality Monitoring &amp; Auditing</li><li>Data Analysis &amp; Reporting</li><li>Team Leadership &amp; Coaching</li><li>Process Improvement</li><li>Client Communication</li></ul>Company: Call Axis Location: 3rd Floor, Stone Ove Plaza, 6th Road, Satellite Town, Rawalpindi Job Type: Full-timeJob Type: Full-timePay: From Rs100,000.00 per monthApplication Question(s):<ul><li>ow many years of experience do you have in Quality Assurance within a BPO environment?</li><li>Are you comfortable working in the night shift and managing teams during U.S. or international hours?</li></ul>Work Location: In person

QA Manager (BPO)

AKY Services Pvt. Ltd

Join Leads Expert BPO as a QA Manager &ndash; Call Center (Night Shift)Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the RoleAt Leads Expert BPO, quality defines everything we do. We&rsquo;re seeking an experienced and analytical Quality Assurance (QA) Manager to lead our quality operations and uphold our commitment to excellence. In this role, you will monitor agent calls, evaluate performance, and ensure every interaction meets compliance and customer satisfaction benchmarks. If you have a passion for continuous improvement, strong leadership skills, and a sharp eye for detail &mdash; we&rsquo;d love to have you on our team.Key Responsibilities<ul><li>Monitor live and recorded calls to assess quality, compliance, and service standards.</li><li>Evaluate agent performance and ensure adherence to company policies and scripts.</li><li>Provide constructive feedback and coaching to agents and supervisors.</li><li>Identify performance gaps and collaborate with trainers to address them.</li><li>Document quality trends, compliance issues, and training needs.</li><li>Prepare and present detailed quality performance reports to management.</li><li>Recommend and implement process improvements for enhanced efficiency and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree or equivalent professional experience.</li><li>Proven experience as a QA Executive, QA Analyst, or similar role in a BPO/call center environment.</li><li>Strong command of English (listening, comprehension, and communication).</li><li>Excellent analytical, problem-solving, and attention-to-detail skills.</li><li>Ability to deliver constructive feedback and motivate teams toward higher standards.</li><li>Solid understanding of call center KPIs, compliance procedures, and quality frameworks.</li></ul>What We Offer<ul><li>Competitive market-based salary.</li><li>Leadership and professional growth opportunities.</li><li>Supportive and collaborative work environment.</li><li>The opportunity to shape quality standards and elevate customer experience.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, we believe quality is the foundation of lasting success. Join us as a QA Manager and help us set new benchmarks in customer excellence &mdash; one call at a time.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Call Center QA Manager

Join Leads Expert BPO as a QA Manager &ndash; Call Center (Night Shift) Location: Rawalpindi / Islamabad Schedule: Monday &ndash; Friday (Night Shift) Salary: Market CompetitiveAbout the RoleAt Leads Expert BPO, quality isn&rsquo;t just what we measure &mdash; it&rsquo;s what we stand for. We&rsquo;re looking for a sharp, analytical, and proactive Quality Assurance (QA) Manager to join our leadership team. In this role, you&rsquo;ll monitor live and recorded calls, evaluate agent performance, and ensure that every interaction aligns with our standards of excellence, professionalism, and compliance. If you&rsquo;re passionate about driving improvement, elevating customer experience, and building a culture of quality &mdash; this role is made for you.Key Responsibilities<ul><li>Monitor calls (live and recorded) to assess quality, compliance, and professionalism.</li><li>Ensure adherence to scripts, policies, and performance benchmarks.</li><li>Provide actionable feedback and coaching to agents and team leads.</li><li>Identify recurring issues and collaborate with trainers to close performance gaps.</li><li>Document violations, quality trends, and training needs.</li><li>Prepare and present detailed quality reports for management.</li><li>Recommend process improvements to enhance efficiency and customer satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (preferred) or equivalent professional experience.</li><li>Proven experience as a QA Executive, QA Analyst, or similar in a BPO or call center.</li><li>Strong command of English (listening, comprehension, and communication).</li><li>Excellent analytical and attention-to-detail skills.</li><li>Ability to deliver constructive feedback and motivate teams toward excellence.</li><li>Solid understanding of call center KPIs, compliance rules, and quality frameworks.</li></ul>What We Offer<ul><li>Market-competitive salary package.</li><li>Leadership and career growth opportunities.</li><li>Supportive, collaborative, and professional environment.</li><li>The chance to shape quality standards and drive customer satisfaction at scale.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, we believe quality is the heartbeat of success. Join us as a QA Manager and help us raise the bar for customer experience&mdash;one call at a time.Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthExperience:<ul><li>Call Center: 1 year (Preferred)</li><li>Call Center QA: 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi (Preferred)</li></ul>Work Location: In person

Smart Brains Technologies (Pvt) Ltd.

Smart Brains BPO is seeking an experienced and detail-oriented QA Executive to join our Quality Assurance team. The ideal candidate will be responsible for monitoring calls, evaluating performance, and ensuring compliance with internal and client standards to maintain the highest level of service quality.Key Responsibilities:<ul><li>Monitor and evaluate calls to ensure adherence to scripts, compliance policies, and quality benchmarks.</li><li>Provide regular feedback, coaching, and actionable insights to agents and team leaders.</li><li>Identify process gaps and suggest improvements to enhance efficiency and accuracy.</li><li>Prepare detailed QA reports and present findings to management.</li><li>Collaborate closely with operations and training teams to ensure continuous improvement.</li><li>Maintain confidentiality and handle sensitive information professionally.</li></ul>Candidate Requirements:<ul><li>Minimum 1 year of experience as a QA Executive, QA Analyst, or Quality Monitor in a BPO environment (Medicare campaign experience preferred).</li><li>Strong command of English (listening, speaking, and writing).</li><li>Excellent analytical, reporting, and communication skills.</li><li>Attention to detail and ability to identify trends and performance issues.</li><li>Proficient in MS Excel, Google Sheets, and QA documentation tools.</li><li>Ability to work evening/night shifts (7:00 PM &ndash; 05:00 AM).</li></ul>Location: Shamsabad, Rawalpindi Working Hours: 7:00 PM &ndash; 05:00 AMEmployee Benefits:<ul><li>Competitive salary with performance-based incentives.</li><li>Free in-house meals provided daily.</li><li>Transport facility for female employees or transportation allowance.</li><li>Career growth and advancement opportunities.</li><li>Mentoring and professional development support.</li><li>Supportive and collaborative workplace culture.</li></ul>Commitment to Diversity:Smart Brains BPO is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace where all employees can thrive, regardless of gender, background, or beliefs.Job Type: Full-timePay: Rs40,000.00 - Rs55,000.00 per monthWork Location: In person

QA Executive- Call centre

HIVNOX PVT LTD

We&rsquo;re Hiring: Compliance Manager Location: Islamabad / Rawalpindi Shift: Night (US Campaigns) Company: HIVNOX At HIVNOX, we believe that success and integrity go hand in hand.We&rsquo;re looking for a Compliance Manager to uphold quality standards, ensure ethical sales practices, and guide our teams toward consistent performance excellence.Responsibilities: -Monitor calls to ensure full compliance with company and client policies. -Evaluate agent performance and share improvement feedback. -Conduct compliance trainings and refreshers. -Enforce internal policies and maintain compliance reports. -Collaborate with HR to ensure hiring standards are met.Requirements: -Strong understanding of call center compliance and QA. -Excellent analytical and communication skills. -Detail-oriented with a proactive approach. -Experience in compliance or QA (BPO preferred).Why Join HIVNOX? -Competitive salary &amp; growth opportunities. -Supportive, integrity-driven work culture. -Opportunity to make a real impact.Apply now: Send your CV to hr@hivnox.comJob Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Compliance Manager

Join Leads Expert BPO as a Call Center Training ManagerLocation: Rawalpindi / Islamabad Shift: Night Shift (Monday &ndash; Friday) Salary: PKR 50,000 (Fixed)Why This Role?At Leads Expert BPO, we don&rsquo;t just make calls &mdash; we create conversations that deliver results. Behind every high-performing agent stands a trainer who builds confidence, skill, and excellence &mdash; and that&rsquo;s where you come in.We&rsquo;re looking for a driven and passionate Call Center Training Manager to lead from the front &mdash; turning fresh recruits into confident closers and helping experienced agents reach their full potential. If you&rsquo;re energetic, communicative, and have the leadership to inspire performance on the sales floor, this is your opportunity to make a lasting impact.Your Responsibilities<ul><li>Design and deliver interactive, performance-focused training sessions.</li><li>Build sales, communication, and compliance skills through engaging programs.</li><li>Monitor post-training performance and provide personalized coaching.</li><li>Develop impactful training materials, roleplays, and practical activities.</li><li>Collaborate with QA and team leads to identify and close skill gaps.</li><li>Keep sessions lively, goal-oriented, and effective.</li></ul>What We&rsquo;re Looking For<ul><li>Proven experience as a Call Center Trainer (required).</li><li>Excellent English communication skills &mdash; spoken and written.</li><li>Strong understanding of sales processes, customer service, and compliance.</li><li>Ability to motivate, coach, and engage trainees.</li><li>Creative and hands-on approach to delivering impactful training.</li></ul>What You&rsquo;ll Get<ul><li>Fixed salary: PKR 50,000 or more depending on experience</li><li>A platform to shape the next generation of Leads Expert agents.</li><li>Professional growth and leadership development opportunities.</li><li>The chance to be the driving force behind our success.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, you don&rsquo;t just train teams &mdash; you build winners. Join us and turn potential into performance that truly stands out.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Call Center : 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Preferred)</li></ul>Work Location: In person

Training Manager BPO

Join Leads Expert BPO as Our Call Center Training Manager Location: Rawalpindi / Islamabad Shift: Night Shift (Monday &ndash; Friday) Salary: PKR 50,000 (Fixed)Why This Role?At Leads Expert BPO, we don&rsquo;t just make calls &mdash; we craft conversations that create results. And behind every top-performing agent is a trainer who sparks confidence, skill, and success. That&rsquo;s where you come in.We&rsquo;re seeking a dynamic and passionate Call Center Training Manager to lead from the front &mdash; transforming fresh recruits into confident closers and polishing the expertise of experienced agents. If you have the energy, communication flair, and leadership it takes to inspire a sales floor, this is your stage to shine.Your Responsibilities<ul><li>Design and deliver interactive, performance-driven training programs.</li><li>Build sales, communication, and compliance skills through engaging sessions.</li><li>Monitor agent performance post-training and provide personalized coaching.</li><li>Create impactful training materials, roleplays, and learning activities.</li><li>Collaborate with QA and team leads to identify skill gaps and improvement areas.</li><li>Keep training sessions lively, practical, and results-oriented.</li></ul>What We&rsquo;re Looking For<ul><li>Proven experience as a Call Center Trainer (required).</li><li>Excellent English communication &mdash; both spoken and written.</li><li>Strong understanding of sales, customer service, and compliance standards.</li><li>Ability to motivate, coach, and engage trainees effectively.</li><li>Creative mindset with a focus on impactful, hands-on learning.</li></ul>What You&rsquo;ll Get<ul><li>Fixed salary: PKR 50,000</li><li>A platform to shape and mentor the next generation of Leads Expert agents.</li><li>Opportunities for professional growth and leadership development.</li><li>A chance to be the voice behind the voices driving our success.</li></ul>How to ApplyHR Contact: 0333-9739861At Leads Expert BPO, you don&rsquo;t just train teams &mdash; you build winners. Join us and turn potential into performance that truly stands out.Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthEducation:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>Call Center : 1 year (Preferred)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Preferred)</li></ul>Work Location: In person

Explore 156+ Qa manager bpo in Rawalpindi Pakistan this November. Find roles across top companies and apply now to boost your career.

156 qa manager bpo jobs IN Rawalpindi Pakistan

QA Manager (BPO)

Call Center QA Manager

Call Center QA Manager

QA Executive- Call centre

Compliance Manager

Training Manager BPO

Training Manager BPO