qa/qc engineer

crm specialist

qa engineer

quality controller

it specialist

quality specialist

The Emirates Group

Business Unit Purpose
 
To uphold and continuously improve the organization*s Quality Management System (QMS) by ensuring compliance with ISO standards, implementing effective internal controls, and supporting operational excellence across all business functions.
 
Job Purpose
 
To assist the Senior Quality Manager in managing the daily quality operations, ensuring proper control, monitoring, and continuous improvement of departmental work procedures across all ISO-certified areas of the organization.
 
Key Result Areas (KRAs)
 
Coordinate and provide guidance to Department Heads in developing, reviewing, and enhancing departmental work procedures in alignment with ISO certification requirements.
 Organize and conduct internal quality audits to ensure adherence to documented procedures, manuals, and ISO standards.
 Identify non-conformances, raise NCRs, and monitor the implementation of corrective and preventive actions to ensure closure.
 Conduct supplier audits jointly with Central Purchasing and Health & Safety teams, classifying suppliers as approved, pre-qualified, or rejected based on audit outcomes.
 Perform Quality Management System (QMS) performance measurement and prepare statistical analyses to support management reviews and decision-making.
 Track and follow up on audit action plans arising from internal and external (surveillance) audits to ensure timely implementation.
 Support the Senior Quality Manager in preparing submissions for the Dubai Quality Awards and monitoring the execution of post-assessment recommendations.
 Coordinate and analyze customer surveys and other QMS-related feedback mechanisms to identify improvement opportunities.
 Organize and deliver training sessions on quality management topics to enhance awareness and competency among EKFC staff.
 Supervise quality team members, including Quality Officers and SQOs, ensuring optimal performance, adherence to standards, and proper roster scheduling.
 Apply and uphold EKFC*s Quality Policy and Quality System in accordance with ISO 9001 standards, ensuring all departmental responsibilities align with defined quality procedures.
 
Job Context
 
The Quality Specialist supports the Senior Quality Manager in maintaining EKFC*s commitment to excellence and compliance with international quality standards. The role ensures that all departments consistently implement the Quality Management System and that continuous improvement initiatives are sustained across all certified areas. This position requires close coordination with multiple departments and suppliers to maintain high operational standards and align processes with ISO certification requirements.
 
Knowledge, Skills & Minimum Experience
 
Educational Qualification: 
A-Level or Diploma in a relevant discipline (mandatory).
 Certification in Quality Management Systems (preferred).
 
Work Experience: 
Minimum of 7 years* experience with A-Level qualification or 5 years with a Diploma in a similar role within an ISO-regulated environment.
 Completion of all required operational and advanced-level quality training.
 
Skills: 
Excellent interpersonal and communication skills, with the ability to coordinate effectively across various management levels and departments.
 Strong analytical and problem-solving skills with attention to detail.
 Proven ability to organize audits, analyze results, and drive corrective actions.

QUALITY SPECIALIST

Calo Inc.

Main Responsibilities
<ul>
 <li>Inspect procedures of the entire production cycle (from purchasing to customer delivery) to ensure they are efficient and comply with Food Safety &amp; Quality standards.</li>
 <li>Approve incoming materials by confirming specifications, conducting a visual and measurement test, and rejecting and returning unacceptable materials.</li>
 <li>Approve in-process production by confirming required specifications, conducting visual and measurement tests, and communicating the required adjustments to the concerned managers.</li>
 <li>Maintain records of testing, information, and various metrics such as the number of defective products per day, inspection results, Hygiene &amp; Sanitation Inspection, etc.</li>
 <li>Monitor the use of equipment to ensure it is safe and well-maintained and report any that doesn t meet the requirements.</li>
 <li>Select output samples and check them using appropriate methods (measuring dimensions, testing functionality, comparing to specifications, etc.)</li>
 <li>Conduct staff awareness training sessions on food Safety &amp; quality</li>
 <li>Support the team to develop and implement a food safety &amp; quality management system.</li>
 <li>Address customer complaints by conducting a thorough investigation and preparing a corrective action plan for non-conformities.</li>
 <li>Prepare and submit reports to the line manager.</li>
</ul>

Quality Specialist

Emirates

<div>
 
 Job Purpose
 
 
 
 At Emirates, our retail and contact centres operate globally! Our international teams play a crucial role in representing our brand, and providing our customers with up to date information regarding our range of products and services. Working with our team means that you serve as a primary means of communication and are often a first point of contact for our valued customers!
 
 
 As
 
 Contact Centre Training &amp; Quality Specialist
 
 , you need to effectively manage and lead the Contact Centre Training and Quality team to design, develop, implement and evaluate appropriate quality, learning and development solutions to deliver an end-to-end exceptional customer and employee experience. Ensure the training and quality strategy is implemented and in line with overall Retail and Contact Centre (R&amp;CC) strategic goals.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Lead the Training and Quality team to deliver exceptional customer and employee experience across the contact centres. Identify and review performance goals, competencies and development plans. Manage performance, motivate, engage and develop the team.
 </li>
 <li>
 Create, review and evaluate learning and training methods, material and recommend and develop innovative solutions to ensure all training facilitates learning and is engaging, relevant, fit for purpose, effective and adheres to global quality standards. Create programmes to ensure learning is engaging and present throughout the contact centre employee journey across all grade levels, cultures and demographics.
 </li>
 <li>
 Set the training standard for the Training and Quality team to follow. Provide relevant criteria to sign off individuals to deliver all content and authorised training programmes and personally deliver training programmes when required.
 </li>
 <li>
 Liaise with R&amp;CC head office, Contact Centre management, and Resource Planning teams to schedule training and quality resource and attendee nominations to ensure programmes are developed and delivered in a timely manner to meet immediate, medium, and long-term business needs. Confirm course placements and ensure eligibility criteria are met. Ensure attendance and programme results are recorded in the corporate Learning Management System.
 </li>
 <li>
 Ensure quality management is achieved throughout employee and customer journeys within the contact centre teams. Create programmes to engage teams and enable them to understand and deliver on quality goals. Monitor overall performance and provide coaching to leadership teams and consultants when required. Look for areas of improvement and create plans to address either internally or alongside, relevant product owners and stakeholders.
 </li>
 <li>
 Foster and develop relationships with colleagues across R&amp;CC and other EK departments such as EKAS, Skywards, CASA, RO and L&amp;T as well as external partners to ensure that quality programmes and learning and development solutions are benchmarked and aligned with latest developments, innovations and industry best practise.
 </li>
 <li>
 Project manage new quality and training requirement programmes. Ensure specified criteria are met on time and within budget. Contribute and participate in overall business development and improvement projects and initiatives where required.
 </li>
 <li>
 Ensure industry and legislative requirements in relation to training and quality are understood, practised, trained and governed within the team to ensure internal and external regulatory compliance.
 </li>
 <li>
 Create and share reports which demonstrate training and quality progress against defined goals to R&amp;CC head office and Contact Centre management teams. Provide programme delivery, management of pre and post trainee contact time and evaluation reports, and share insights with relevant stakeholders.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (12+3 or equivalent) with over 5 years of experience in customer service and call centre operations.
 </li>
 <li>
 Experience in Leadership and training role, preferably in a reservations and contact centre environment
 </li>
 <li>
 Coaching and people development.
 </li>
 <li>
 Training content creation and delivery
 </li>
 <li>
 Reservations and ticketing.
 </li>
 <li>
 Working knowledge of contact centre procedures and methodology.
 </li>
 <li>
 Strong analytical ability and diagnostic and problem-solving skills.
 </li>
 <li>
 Ability to communicate, negotiate and influence effectively.
 </li>
 <li>
 Training delivery and coaching skills.
 </li>
 <li>
 Presentation skills.
 
 
 </li>
 </ul>
 Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
</div>

Contact Centre Training & Quality Specialist

Paradigm Solutions

Responsibilities: <ul>
 <li> Perform thorough testing of software applications to identify bugs, defects, and usability issues.</li>
 <li> Develop and execute test cases, test plans, and test scripts to validate software functionality.</li>
 <li> Collaborate with software developers and product managers to understand project requirements and specifications.</li>
 <li> Conduct regression testing to ensure that previously identified defects have been fixed and do not reoccur.</li>
 <li> Document and report bugs and errors encountered during testing, and work closely with development teams to resolve issues.</li>
 <li> Participate in the design and implementation of quality control processes and procedures.</li>
 <li> Stay updated on industry best practices and emerging trends in software quality assurance.</li>
 <li> Provide feedback and recommendations for improving software quality and user experience.</li>
 <li> Assist in the creation and maintenance of technical documentation related to software testing procedures and methodologies.</li>
 <li> Conduct periodic audits of software development processes to ensure compliance with quality standards and regulations.</li>
</ul>
 Requirements : <ul>
<li>Bachelor s degree in Computer Science, Engineering, or related field.</li>
 <li>Proven experience in software quality assurance and testing, 3 years of experience minimum.</li>
 <li>Strong knowledge of software testing methodologies, tools, and techniques.</li>
 <li>Familiarity with Agile development methodologies and continuous integration/continuous deployment (CI/CD) practices.</li>
 <li>Excellent analytical and problem-solving skills.</li>
 <li>Exceptional attention to detail and accuracy.</li>
 <li>Effective communication and interpersonal skills.</li>
 <li>Ability to work both independently and collaboratively in a fast-paced environment.</li>
 <li>Proficiency in using testing tools such as TFS, JIRA, or similar.</li>
 <li> Certification in software testing (e.g., ISTQB) is a plus.</li>
</ul>

Software Quality Control Specialist

Acino Pharma

Main Tasks:
<ul>
<li>Responsible for document management such as issuance, storage, retention and destruction of documents and records as per defined procedure.</li>
<li>To ensure good documentation by all concerned personnel and all the documents are as per current GMP requirements and in-house SOPs.</li>
<li>Preparation of standard operating procedure and provide training on SOPs.</li>
<li>Responsible for maintaining audit documents such as regulatory and customer audit report and response.</li>
<li>To ensure that batch production operations are carried out in accordance with cGMP and procedure mentioned in respective batch record.</li>
<li>Monitoring of manufacturing/packing activities on routine basis.</li>
<li>Ensure compliance in Warehouse, Manufacturing and Packing.</li>
<li>To review the batch records including associated data, logbooks etc and to track monthly batch release activities.</li>
<li>To review master documents.</li>
<li>Ensure that cGMP requirements are been followed and monitored in the critical process areas.</li>
<li>To ensure good documentation by all the concerned and all the documents are as per current GMP requirements and in-house SOPs.</li>
<li>To participate and ensure satisfactory technology transfer, process validation, cleaning validation and hold time studies.</li>
<li>To implement CAPA for internal &amp; external audits.</li>
<li>Responsible to participate in investigations.</li>
<li>To participate in audits and to provide relevant information, when required.</li>
<li>To prepare Product quality review.</li>
<li>To Participate in qualification activities.</li>
<li>Ensure safe work practices, and usage of recommended PPE during activity.</li>
<li>Ensure compliance to EHS policy and its requirements.</li>
<li>Responsible for management of document room including labelling and arrangement of files, storage, issuance, and retrieval on approved request.</li>
<li>Issuance of batch manufacturing and packaging records to production department as per request.</li>
<li>Any other responsibilities assigned by department head.</li>
</ul>
 br&gt;

Qualifications &amp; Skills:
 br&gt;

<ul>
<li>Working knowledge of Microsoft excel, word, power point etc.</li>
<li>Relevant experience in the regulated pharmaceutical industry, specifically including Quality Assurance, Quality Control, and/or Drug Regulatory Affairs</li>
<li>Experience with health authority inspections and third-party audits</li>
<li>Understanding of pharmaceutical manufacturing and laboratory work (including familiarity with various analytical techniques) a strong asset</li>
<li>Decision-making skills.</li>
<li>Excellent communications skills in English (verbal, written, listening, email writing)</li>
<li>Technical writing skills</li>
<li>Problem solving skills</li>
<li>Understanding of manufacturing processes and/or quality systems elements <ul>
<li>Data analysis skills are required</li>
</ul>
</li>
<li>Able to work in shifts</li>
<li>Good communication skills.</li>
<li>Ability to work as part of a team.</li>
</ul>

Quality Assurance Specialist

Merint Group

<div> Job Category: QA QC </div> <div> Division: IBA </div> <div> Job Type: Full Time </div> <div> Job Location: Dubai </div> <div> Experience: 1-2 years </div> <div> Mandatory Requirement: Ability to develop and implement quality control plans and procedures and best practices Excellent attention to detail and problem-solving skills Experience with sealants and knowledge of sealant application processes Good knowledge of relevant quality control tools and techniques procedures Strong understanding of quality assurance principles </div> <div> Job Description: Certifications in quality management or related field are a plus Proven experience as a Quality Assurance Specialist (QA/QC) in the construction industry</div>

Technical Engineer :Quality Assurance Specialist (QA/QC)

ATHGADLANG

Scope &amp; Dimension of the RoleResponsible for overall quality compliance &amp; performance in the region to comply with internal and external standards and requirements, to ensure the safety, quality and compliance of all products manufactured for and by company to internal specifications in line with government agencies and regulations and meet quality standards.Manage quality issues arising from non-conformance so that service and quality standards are maintained and manage any resulting quality improvement programme. Build up and maintain a quality related relationship with internal and external stakeholders.Key Accountabilities / Responsibilities&middot; Set up of regional and site quality KPIs, reporting and targets and data collection&middot; Review site and regional performance based on KPI data&middot; Set up of regional QMS and working with sites to support on local QMS&middot; Ensure site and regional compliance to global, regional and local QMS&middot; Support with deployment of Global Quality tools to the region and sites&middot; Issue weekly and monthly quality review reports&middot; Issue regional change control, deviation and CAPA reports to ensure in line with targets&middot; Report regional data and results globally&middot; Development and maintenance of supplier management in the region&middot; In charge of the continuous quality evaluation of suppliers and execution of a supplier development program.&middot; Set up and review of regional quality audit plan&middot; Support with quality audits upon request&middot; Support the process of quality investigations in case of issues&middot; Coordinate with other functions and perform risk assessments for requested changes&middot; Support in incident management via roots cause analysis and CAPA preparation&middot; Develop and implement the digital/scientific tools to improve quality&middot; Coordinate the quality training program upon request&middot; Support the wider team on set up and deployment of Quality Improvement Plans in the region and by site&middot; Work on projects which will digitalize the reporting and will work on quality management software and tools implementation.&middot; Others defined by Line ManagerCompetence RequiredTechnical Accumen &amp; Operational ExcellenceBalancing Risk &amp; ResourcesPartnering on Compliance SolutionsDriving culture of qualityReasoningTurning Data into insightsPresenting &amp; communicating clear insightsDue DiligenceBuilding RelationshipsEffective CommunicationBuilding Mutual RespectContinuous Relationship ImprovementBusiness &amp; Supply Chain ConceptsSupply Chain AcumenFinancial Impact &amp; Risk ManagementChange &amp; Project ManagementSustainability &amp; Social ValueProfessional Qualification &amp; Experience Bachelor's degree in a relevant field (e.g., Life science degree, Quality Management, Chemistry, etc.). A master's degree is a plus.Min 5-6 years&rsquo; experience in quality assurance and quality control within the FMCG industry, with at least 1 year in a leadership roleGood understanding of QMS and quality toolsProject ManagementProficiency in quality management software and toolsBroad understanding of manufacturing operations and business organizationKnowledge of legal requirements, rules and guidance covering the manufacturing of productsExperience in a manufacturing environmentExperienced auditorJob Types: Full-time, Temporary, Contract Contract length: 12 monthsPay: Up to AED10,000.00 per month

Quality Compliance Specialist - 12 months contrat - FMCG experience required

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