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assistant operations manager

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retail operations lead

careem

About the Role
<div>
 
We are seeking a highly motivated and results-oriented Store Operations Lead to manage a cluster of Dark Stores within Careem s Quick Commerce operations. This role demands a strong leader with operational expertise, data-driven decision-making capabilities, and the ability to drive performance and efficiency across multiple locations. </div>
<div>
</div>
What You ll Do
<div>
</div>
As a Store Operations Lead, you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.
<div>
</div>
Key Responsibilities
<ul>
<li>Lead, mentor, and develop multiple Store Managers and their teams to achieve operational and commercial targets.</li>
<li>Oversee the end-to-end operations of your cluster including fulfillment, logistics, and inventory management.</li>
<li>Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.</li>
<li>Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.</li>
<li>Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.</li>
<li>Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.</li>
<li>Ensure compliance with Careem s SOPs, safety, and service standards across all sites.</li>
<li>Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.</li>
<li>Support new store launches, process enhancements, and ERP/WMS system improvements as required.</li>
</ul>
What You ll Need
<ul>
<li>3 5 years of experience in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.</li>
<li>Proven team management and leadership skills with the ability to drive results across diverse teams.</li>
<li>Strong analytical and problem-solving skills with a structured, data-driven approach to decision-making.</li>
<li>Excellent data skills advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).</li>
<li>Working knowledge of SQL and comfort working with large datasets is a strong plus.</li>
<li>Familiarity with ERP/WMS systems and operational dashboards.</li>
<li>Excellent communication and collaboration abilities with cross-functional stakeholders.</li>
<li>High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.</li>
</ul>
 <ul>
</ul>

Store Operations Lead

Deliveroo

<div>About Deliveroo
Deliveroo is on a mission to change the way people shop and eat. We want to be the platform that customers turn to when they think about food and groceries. As part of our rapidly growing On-Demand Grocery (ODG) business, we partner with leading grocery retailers across the UAE to bring customers what they need in as little as 15 minutes &mdash; from last-minute dinner ingredients to household essentials.
We&rsquo;re continuously innovating, scaling operations, and building world-class teams to ensure exceptional accuracy, speed, and service across our growing network of picker-operated sites.<h3 class="jobSectionHeader">
The Role</h3>
The Senior Operations Associate plays a key role in managing daily operations across multiple grocery and retail sites. Building on the Associate responsibilities, this role adds a layer of leadership and strategic accountability &mdash; overseeing site-level execution, developing Operations Associates, and ensuring consistent operational excellence across all assigned partners. The ideal candidate is hands-on, detail-oriented, and data-driven, with strong people management and problem-solving skills. This role requires time on-ground across stores, providing guidance, training, and performance tracking, while working closely with central and partner management teams.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
1. Team Leadership &amp; Performance Management<ul><li>
Lead and develop a team of Operations Associates, providing coaching, feedback, and regular performance reviews.</li><li>
Monitor site KPIs (B10s, picking accuracy, fulfillment rates, cancellations) and ensure action plans are in place to meet targets.</li><li>
Recognize strong performance and address underperformance through clear guidance and follow-ups.</li><li>
Foster a culture of accountability, continuous learning, and high performance across the field team.</li></ul>
2. Operational Oversight<ul><li>
Oversee daily store operations across multiple locations, ensuring compliance with Deliveroo SOPs and service standards.</li><li>
Conduct regular site visits to monitor store performance, identify operational issues, and support quick resolution.</li><li>
Ensure pickers and Associates follow substitution, picking, and fulfillment processes accurately and consistently.</li><li>
Identify training needs, process gaps, and resource requirements, escalating where necessary.</li></ul>
3. Audits &amp; Action Planning<ul><li>
Conduct regular operational audits across sites to identify inefficiencies and risks.</li><li>
Develop site-specific action plans in collaboration with Associates, store teams, and central operations.</li><li>
Implement corrective measures to drive performance improvements and reduce operational errors.</li></ul>
4. Reporting &amp; Stakeholder Management<ul><li>
Act as the main point of contact for site-level escalations and operational issues.</li><li>
Prepare weekly and monthly reports summarizing site performance, insights, and KPI trends.</li><li>
Communicate clearly with internal stakeholders (Central Ops, Partner Management, Supply Chain) to ensure alignment and visibility of progress.</li></ul>
5. Data-Driven Improvement &amp; Project Support<ul><li>
Analyze performance data to identify trends, recurring issues, and areas for improvement.</li><li>
Support in the rollout of new operational initiatives, process improvements, and pilot programs across grocery partners.</li><li>
Collaborate with central teams on strategic projects aimed at improving site efficiency and picker performance.</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
2&ndash;3 years&rsquo; experience in grocery, retail, or dark-store operations, ideally in a multi-site role.</li><li>
Proven experience managing people and driving performance across operational teams.</li><li>
Strong analytical and problem-solving skills, with the ability to turn data insights into practical actions.</li><li>
Excellent communication skills (written and verbal) and strong stakeholder management ability.</li><li>
Proficiency with mobile/tablet tools, dashboards, and basic troubleshooting of store hardware.</li><li>
Must have a valid UAE driving license and own transport (fuel allowance provided).</li><li>
Comfortable working in a fast-paced, field-based environment across multiple store locations.</li></ul><h3 class="jobSectionHeader">
Benefits &amp; Perks</h3><ul><li>
25 days annual leave + public holidays</li><li>
Comprehensive medical insurance</li><li>
Annual flight allowance</li><li>
Free Deliveroo Plus subscription and partner discounts</li><li>
Enhanced maternity &amp; paternity benefits</li><li>
Regular team events and social activities</li></ul><h3 class="jobSectionHeader">
Workplace &amp; Diversity</h3>
At Deliveroo, we believe our people are at the heart of everything we do. We&rsquo;re committed to building a workplace that celebrates diversity and ensures equal opportunities for all. We make no judgments based on gender, race, religion, or background &mdash; we value passion, ownership, and the drive to make an impact.
We offer competitive benefits across well-being, financial security, and career growth, helping every member of our team thrive both personally and professionally.</div>

Senior Operations Associate - Grocery

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Role
 
 
 
 We are seeking a highly motivated and results-oriented
 
 Store Operations Lead
 
 to manage a
 
 cluster of Dark Stores
 
 within Careem&rsquo;s Quick Commerce operations. This role demands a strong leader with operational expertise, data-driven decision-making capabilities, and the ability to drive performance and efficiency across multiple locations.
 
 
 
 What You&rsquo;ll Do
 
 
 
 As a
 
 Store Operations Lead
 
 , you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead, mentor, and develop multiple Store Managers and their teams to achieve operational and commercial targets.
 </li>
 <li>
 Oversee the end-to-end operations of your cluster &mdash; including fulfillment, logistics, and inventory management.
 </li>
 <li>
 Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.
 </li>
 <li>
 Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.
 </li>
 <li>
 Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.
 </li>
 <li>
 Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.
 </li>
 <li>
 Ensure compliance with Careem&rsquo;s SOPs, safety, and service standards across all sites.
 </li>
 <li>
 Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.
 </li>
 <li>
 Support new store launches, process enhancements, and ERP/WMS system improvements as required.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 3&ndash;5 years of experience in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.
 </li>
 <li>
 Proven team management and leadership skills with the ability to drive results across diverse teams.
 </li>
 <li>
 Strong analytical and problem-solving skills with a structured, data-driven approach to decision-making.
 </li>
 <li>
 Excellent data skills &mdash; advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).
 </li>
 <li>
 Working knowledge of SQL and comfort working with large datasets is a strong plus.
 </li>
 <li>
 Familiarity with ERP/WMS systems and operational dashboards.
 </li>
 <li>
 Excellent communication and collaboration abilities with cross-functional stakeholders.
 </li>
 <li>
 High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Who Will Excel
 
 
 
 <ul>
 <li>
 Leaders who inspire teams through action, accountability, and empathy.
 </li>
 <li>
 Professionals who are passionate about efficiency, scalability, and data-driven execution.
 </li>
 <li>
 Individuals who embody Careem&rsquo;s values &mdash; Be Bold, Own It, Serve Others, and Deliver Wow.
 </li>
 <li>
 Those who thrive in a rapidly evolving environment and see challenges as opportunities to innovate.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

<div><div>Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires. 
Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.</div><div>
<div>
About the Role</div>
<div> 
We are seeking a highly motivated and results-oriented Store Operations Lead to manage a cluster of Dark Stores within Careem&rsquo;s Quick Commerce operations. This role demands a strong leader with operational expertise, data-driven decision-making capabilities, and the ability to drive performance and efficiency across multiple locations.</div>
<div></div>
<div>What You&rsquo;ll Do</div>
<div></div>
<div>As a Store Operations Lead, you will take full ownership of operational excellence across your assigned stores, ensuring seamless processes, optimized costs, and exceptional customer experience.</div>
<div></div>
<div>Key Responsibilities</div>
<ul><li>Lead, mentor, and develop multiple Store Managers and their teams to achieve operational and commercial targets.</li>
<li>Oversee the end-to-end operations of your cluster &mdash; including fulfillment, logistics, and inventory management.</li>
<li>Drive operational KPIs such as delivery speed, accuracy, cost efficiency, and customer satisfaction.</li>
<li>Analyze performance metrics and use data-driven insights to identify bottlenecks and implement process improvements.</li>
<li>Ensure consumables usage, packaging standards, and inventory safety stocks are efficiently managed to minimize waste and downtime.</li>
<li>Partner with cross-functional teams (Planning, Supply Chain, Procurement, and Tech) to resolve operational challenges and enhance productivity.</li>
<li>Ensure compliance with Careem&rsquo;s SOPs, safety, and service standards across all sites.</li>
<li>Lead performance reviews, drive accountability, and foster a culture of ownership and excellence.</li>
<li>Support new store launches, process enhancements, and ERP/WMS system improvements as required.</li>
</ul><div>What You&rsquo;ll Need</div>
<ul><li>3&ndash;5 years of experience in E-commerce, Quick Commerce, or Retail Operations, preferably in a multi-site leadership role.</li>
<li>Proven team management and leadership skills with the ability to drive results across diverse teams.</li>
<li>Strong analytical and problem-solving skills with a structured, data-driven approach to decision-making.</li>
<li>Excellent data skills &mdash; advanced proficiency in Excel/Google Sheets (VLOOKUP, Pivot Tables, advanced formulas).</li>
<li>Working knowledge of SQL and comfort working with large datasets is a strong plus.</li>
<li>Familiarity with ERP/WMS systems and operational dashboards.</li>
<li>Excellent communication and collaboration abilities with cross-functional stakeholders.</li>
<li>High adaptability, resilience, and a strong sense of ownership in a fast-paced environment.</li>
</ul><div>Who Will Excel</div>
<ul><li>Leaders who inspire teams through action, accountability, and empathy.</li>
<li>Professionals who are passionate about efficiency, scalability, and data-driven execution.</li>
<li>Individuals who embody Careem&rsquo;s values &mdash; Be Bold, Own It, Serve Others, and Deliver Wow.</li>
<li>Those who thrive in a rapidly evolving environment and see challenges as opportunities to innovate.</li>
</ul>
<div>What we&rsquo;ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
<ul>
<li>Work and learn from great minds by joining a community of inspiring colleagues.</li>
<li>Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.</li>
<li>Explore new opportunities to learn and grow every day.</li>
<li>Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)</li>
<li>Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.</li></ul></div></div></div>

Cygnify

Role: Retail Operations ManagerLocation: Dubai, UAEWe are partnering with a large global retailer who is seeking a Retail Operations Manager to manage their 25 stores. The ideal candidate will drive sales, ensure operational excellence, and lead a team of 100+ staff while delivering exceptional customer experience.Key Responsibilities<ul><li>Manage day-to-day operations of 25+ retail stores.</li><li>Drive sales performance, P&L ownership, and KPI achievement.</li><li>Oversee stock replenishment, seasonal launches, and promotions.</li><li>Lead, train, and motivate a team of 100+ employees (4-5 direct reports).</li><li>Ensure strong stakeholder management with HQ, mall management & PR.</li><li>Implement marketing & branding initiatives in coordination with HQ.</li></ul>Requirements<ul><li>5-8 years' experience in retail operations / multi-store management.</li><li>Proven track record of managing large teams and store networks.</li><li>Strong commercial, analytical, and negotiation skills.</li><li>Experience in P&L ownership and sales forecasting.</li><li>Open to travel and willing to work on weekends.</li></ul><img src="https://www.jobg8.com/Tracking.aspx?vN7mL9eUiCTMzJqQ25VLimgMdilPGHMAi" width="0" height="0" />

Retail Operations Manager

Client of YALLO Retail

Location: Onsite(Dubai) Duration: 6 months+ extendable Start Date: ASAP Role Purpose: The role of a Retail COE Lead in the Retail industry is pivotal in ensuring the smooth operation and optimal performance of implemented systems like SAP S4 ERP during the critical post-implementation phase. • Ensuring System Stability: The primary purpose of the Retail COE Lead is to ensure system stability after the implementation of the ERP system. They monitor system performance, troubleshoot issues, and ensure that the system is functioning as per the business requirements. • Coordinating Support: The Retail COE Lead coordinates with various teams to provide the necessary support to end-users. They work closely with technical and functional teams to resolve any system issues promptly and minimize downtime. • Training and Guidance: The Retail COE Lead plays a key role in training end-users on the new system. They provide guidance on how to use the system effectively, addressing any queries or concerns that users may have. • Stakeholder Communication: The Retail COE Lead is responsible for communicating with various stakeholders, including management, end-users, and vendors. They provide regular updates on system performance, issues, and resolutions, ensuring all parties are kept informed. • Continuous Improvement: The Retail COE Lead is also tasked with identifying opportunities for system improvement. They gather feedback from end-users and analyse system performance to suggest improvements and enhancements. • Change Management: The Retail COE Lead plays a crucial role in managing changes to the system during the Retail COE phase. They assess the impact of changes, plan their implementation, and ensure they are carried out smoothly. • In the Retail industry, these responsibilities are particularly important due to the high volume of transactions, the need for real-time data, and the critical role of customer satisfaction in these sectors. The Retail COE Lead, therefore, plays a key role in ensuring the successful operation of the ERP system post-implementation. Role Details Key Responsibilities and Accountabilities: • Stakeholder Engagement: Collaborate with senior executives and key stakeholders to understand their needs, challenges, and priorities. Build strong relationships and serve as a trusted advisor. Present findings, recommendations, and insights to stakeholders and gain buy-in for CoE initiatives. • Knowledge Sharing: Promote knowledge sharing and collaboration within the organization. Facilitate workshops, training sessions, and communities of practice to share expertise, best practices, and lessons learned across teams and departments. • Continuous Improvement: Identify opportunities for process improvement, efficiency gains, and innovation within the CoE and the wider organization. Foster a culture of continuous improvement and drive initiatives to enhance the effectiveness and impact of the CoE. Definition of Success • Expertise and Knowledge • Collaboration and Relationship building • Cost Optimization (Resource, Project, Licenses, and others) • Integration of business processes and Lower attrition • Standardization of business operations • Real-time operations support and availability of management reports • Proactive Contingency plans preparation • No disruption to business operations Other Context: • Implementer with demonstrated abilities in the management of project implementation for streamlining business user operations and business transformation programs. • Rich experience of working as both User community and Implementer, thereby understanding pain areas quickly and formulating team setups and ramp-ups accordingly with a blend of expertise in business functional knowledge and large program governance • Mentoring &amp; developing individuals towards building productive and exceptional teams and as well as forming cohesive team environments • Perform functional and technical assessments, design, development, testing, troubleshooting activities, and change management in support of complex software and hardware systems comprised of many technical components. • Apply broad technical knowledge and operate interdependently in ambiguous situations across functional business areas. • Achieves value creation objectives by contributing information and recommendations to strategic plans and reviews; determining program improvements/new projects; helping in selling new opportunities. Functional and Technical Competencies Functional Competencies: • Domain Expertise: The Retail COE Lead should have a thorough understanding of the P2P and R2R processes in SAP S/4 HANA. This involves knowledge of procurement, accounting, and sales processes, and how they are integrated within the SAP S4 ERP system. Required Background: • Master s degree preferred (especially in Finance / Business Management) • Minimum 14+ years of experience in SAP S/4 HANA technology • SAP S/4 HANA Implementation and Application Support/Operations Experience • Strong communication skills and capable of interacting both orally and in writing with executive management, team members, business, and technology professionals. • Have a background in business and technical requirements analysis, documentation, testing and integration methodologies &amp; development. • Strong attention to deadlines and budgetary guidelines • Analytical, critical thinking, and problem-solving skills • Decision-making and leadership skills • Strong presentation skills

SAP Lead

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7681 retail operations lead jobs IN Dubai

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