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etic, quality assurance - senior associate

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business analytics analyst Jobs in Cairo Egypt

business analytics analyst

sales quality assurance analyst

Pipeline Gurus

<div>
 At Pipeline Gurus, our commitment to excellence is reflected in every aspect of our Sales-as-a-Service operations. To uphold our high standards, we are looking for a detail-oriented
 
 Sales Quality Assurance Analyst
 
 to join our team. In this role, you will be responsible for assessing and analyzing our sales processes and interactions to ensure that our sales representatives meet and exceed quality standards. You will provide insights and recommendations based on your analysis to enhance effectiveness, improve the customer experience, and support the growth of our clients.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Conduct regular evaluations of sales calls and communications to assess adherence to established quality standards and best practices
 </li>
 <li>
 Develop and maintain a systematic review process for monitoring sales interactions, ensuring compliance with company policies and procedures
 </li>
 <li>
 Analyze data and provide feedback to sales representatives and management regarding strengths and areas for improvement
 </li>
 <li>
 Collaborate with the training team to develop targeted training programs based on identified skill gaps and quality issues
 </li>
 <li>
 Generate reports and dashboards to track quality metrics, highlighting trends and performance indicators for sales teams
 </li>
 <li>
 Identify opportunities for process improvements and contribute to the development of quality initiatives aimed at enhancing sales performance and customer satisfaction
 </li>
 <li>
 Stay updated on industry trends and changes in sales methodologies to continuously benchmark and improve quality standards
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 2+ years of experience in sales quality assurance, sales analysis, or a similar role
 </li>
 <li>
 Strong analytical skills with the ability to interpret data, generate insights, and inform decision-making
 </li>
 <li>
 Excellent attention to detail and a commitment to maintaining high-quality standards
 </li>
 <li>
 Experience with CRM systems and sales analysis tools
 </li>
 <li>
 Excellent communication skills, both written and verbal, with the ability to provide constructive feedback
 </li>
 <li>
 Ability to work collaboratively in a team-oriented environment
 </li>
 <li>
 Proactive approach to problem-solving and process improvement
 </li>
 </ul>
</div>

Sales Quality Assurance Analyst

<div>
 
 Position Overview
 
 
 The Quality Assurance Analyst is responsible for evaluating transactions between Operations Customer Experts (OCEs) and Customers (Voice, Email, Chat, Click-to-Call, social media or other channels) to identify and suggest opportunities for improvement within the project's processes in order to help TP meet our client&rsquo;s expectations and increase our end user&rsquo;s, OCEs and client&rsquo;s satisfaction.
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 <ul>
 <li>
 Maintain independence and objectivity while evaluating and assessing OCEs quality performance.
 </li>
 <li>
 Ensuring independence in Quality Assurance (QA) evaluations of Operations CustomerExperts (OCEs) is crucial to maintaining fairness, accuracy, and credibility.
 </li>
 <li>
 Independence means that QA analysts evaluate OCE performance objectively, free from personal biases or external influences.
 </li>
 <li>
 Calibration Sessions: Regularly conduct calibration meetings to align evaluators and ensure consistent interpretation and application of evaluation criteria.
 </li>
 <li>
 Detailed Evaluations: QA analysts must clearly document the rationale for each score, providing specific evidence from the call or interaction to support their assessments.
 </li>
 <li>
 Spot Checks on Supervisor Evaluations: Conduct periodic spot checks on evaluations performed by Operations Supervisors to verify accuracy, consistency, and adherence to established QA guidelines. This helps identify and correct potential biases or discrepancies in their assessments.
 </li>
 <li>
 Findings/identification that allow the improvement of OCEs - Operations CustomerExperts and operational results.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Identify risks in the projects and suggest ways of internal control to mitigate the associated risks.
 </li>
 <li>
 Identify potential fraud and security-related issues: short calls, authentication, tools, sales, referrals.
 </li>
 <li>
 Provide valuable information about the project to the Quality Assurance Assistance Manager.
 </li>
 <li>
 Deliver productivity.
 </li>
 <li>
 Identify training needs.
 </li>
 <li>
 Reporting of nonconforming situations; End Customers support through calls (inbound and outbound) and other channels (chat, email, click to call, back office...).
 </li>
 <li>
 Interaction with other departments in order to improve or maximize results.
 </li>
 <li>
 Be an active part in the processes of continuous improvement, proposing improvement and innovations methods across the department and the company (producing fresh and imaginative ideas and solutions).
 </li>
 <li>
 Ensure all TP processes, procedures and policies are fulfilled.
 </li>
 </ul>
 
 
 
 
 
 
 
 Required Qualifications
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Fluency in English.
 </li>
 <li>
 Work Experience: up to two years of experience in Contact Center.
 </li>
 </ul>
 
 
 
 
 
 
 
 Soft Skills &amp;Other Requirements
 
 
 
 
 <ul>
 <li>
 Working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint).
 </li>
 <li>
 Understands contact center business and trends.
 </li>
 <li>
 Analytical skills and proactive reporting insights. Skills to be trained:
 </li>
 <li>
 Client Product Training; Use of production tools.
 </li>
 <li>
 Use of phone - email System.
 </li>
 <li>
 Use of BMS System. Competencies and specific skills:
 </li>
 <li>
 Achievement oriented.
 </li>
 <li>
 Communication skills.
 </li>
 <li>
 Customer oriented.
 </li>
 <li>
 Diversity orientation.
 </li>
 <li>
 Judgment.
 </li>
 </ul>
 
 
</div>

Quality Assurance Analyst (Customer Service)

Accenture

<div>
 
 Job Title:
 
 
 
 
 Application Developer &ndash; SAP ABAP Development -Analyst
 
 
 
 
 Job Summary:
 
 
 
 As an
 
 Application Developer
 
 at Accenture, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will leverage your expertise in
 
 SAP ABAP Development
 
 to deliver innovative solutions that enhance business processes and drive efficiency. This role requires strong collaboration with cross-functional teams, a focus on quality and performance, and a commitment to continuous learning and improvement.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Application Development and Innovation:
 
 </li>
 <li>
 Design, build, and configure SAP ABAP applications to meet business process and application requirements.
 
 </li>
 <li>
 Develop innovative application solutions that enhance business processes and align with client objectives.
 
 </li>
 <li>
 Leverage SAP ABAP for HANA to optimize application performance and ensure compatibility with modern SAP systems.
 
 </li>
 <li>
 Collaboration and Requirement Gathering:
 
 </li>
 <li>
 Collaborate with cross-functional teams to gather and analyze business requirements, translating them into technical solutions.
 
 </li>
 <li>
 Actively engage with multiple teams to contribute to key decisions and ensure alignment across projects.
 
 </li>
 <li>
 Testing and Quality Assurance:
 
 </li>
 <li>
 Conduct thorough testing and debugging to ensure application quality, performance, and reliability.
 
 </li>
 <li>
 Identify and resolve technical issues to deliver high-quality solutions that meet client expectations.
 
 </li>
 <li>
 Continuous Learning and Improvement:
 
 </li>
 <li>
 Stay updated with the latest industry trends, technologies, and best practices in SAP ABAP Development.
 
 </li>
 <li>
 Continuously evaluate and improve application development practices to enhance efficiency and effectiveness.
 
 </li>
 <li>
 Knowledge Sharing and Mentorship:
 
 </li>
 <li>
 Mentor junior team members by sharing knowledge, best practices, and technical expertise.
 
 </li>
 <li>
 Foster a collaborative learning environment to support team growth and development.
 
 
 
 </li>
 
 Key Skills and Qualifications:
 
 
 
 
 Technical Expertise:
 
 
 
 
 <li>
 1-2 years of experience in SAP ABAP Development, with a focus on designing and building applications.
 
 </li>
 <li>
 Proficiency in SAP ABAP Development, including Reports, Enhancements, Forms, and Interfaces.
 
 </li>
 <li>
 Advanced proficiency in SAP ABAP for HANA is highly desirable.
 
 </li>
 <li>
 Familiarity with debugging tools, performance optimization techniques, and modern SAP development practices.
 
 
 
 </li>
 
 Problem-Solving and Collaboration:
 
 
 
 
 <li>
 Strong analytical and troubleshooting skills to identify and resolve technical issues efficiently.
 
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 Knowledge of SAP Fiori and OData services is a plus.
 
 </li>
 <li>
 SAP certifications in ABAP Development or HANA are highly desirable.
 
 
 
 </li>
 
 Education:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
</div>

SAP ABAP Cloud Developer

<div>
 
 Job Title:
 
 
 
 
 S/4 Embedded Developer &ndash; SAP S/4HANA Development-Analyst
 
 
 
 
 Job Summary:
 
 
 
 As an
 
 S/4 Embedded Developer
 
 at Accenture, you will play a key role in designing, developing, and enhancing applications, extensions, and reporting within the
 
 S/4HANA Embedded environment
 
 . You will leverage your expertise in
 
 ABAP on HANA
 
 ,
 
 CDS Views
 
 ,
 
 AMDP
 
 , and
 
 OData services
 
 to deliver innovative solutions that meet business requirements. This role requires strong collaboration with functional consultants, a focus on quality and performance, and a commitment to delivering high-quality solutions that align with Accenture&rsquo;s standards.
 
 
 
 Key Responsibilities:
 
 
 
 
 <li>
 Development and Enhancement:
 
 </li>
 <li>
 Develop custom objects using ABAP on HANA, Core Data Services (CDS) Views, ABAP Managed Database Procedures (AMDP), and OData services within the S/4HANA stack.
 
 </li>
 <li>
 Build and enhance Fiori/UI5 applications to meet specific business requirements.
 
 </li>
 <li>
 Support the creation of embedded analytics reports and KPI dashboards for key business areas such as Finance, Procurement, and Supply Chain.
 
 </li>
 <li>
 Testing and Quality Assurance:
 
 </li>
 <li>
 Participate in testing cycles, including unit testing, integration testing, and user acceptance testing (UAT), to validate the end-to-end functionality of developed solutions.
 
 </li>
 <li>
 Troubleshoot technical issues, debug programs, and support defect resolution to ensure high-quality deliverables.
 
 </li>
 <li>
 Collaboration and Requirement Gathering:
 
 </li>
 <li>
 Collaborate with functional consultants to understand business requirements and translate them into technical specifications.
 
 </li>
 <li>
 Engage with cross-functional teams to ensure alignment of technical solutions with business objectives.
 
 </li>
 <li>
 Documentation and Knowledge Sharing:
 
 </li>
 <li>
 Prepare and maintain technical documentation, including design specifications, test scripts, and user guides, to ensure clarity and knowledge sharing.
 
 </li>
 <li>
 Assist in knowledge transfer to support teams to ensure smooth handover and ongoing maintenance.
 
 </li>
 <li>
 Compliance and Optimization:
 
 </li>
 <li>
 Ensure compliance with development guidelines, performance optimization techniques, and security standards.
 
 </li>
 <li>
 Continuously evaluate and improve development practices to enhance efficiency and effectiveness.
 
 
 
 </li>
 
 Key Skills and Qualifications:
 
 
 
 
 Technical Expertise:
 
 
 
 
 <li>
 1-2 years of experience in SAP S/4HANA development, with a focus on ABAP on HANA and embedded development.
 
 </li>
 <li>
 Proficiency in Core Data Services (CDS) Views, ABAP Managed Database Procedures (AMDP), and OData services.
 
 </li>
 <li>
 Experience in building and enhancing Fiori/UI5 applications to meet business requirements.
 
 </li>
 <li>
 Familiarity with embedded analytics, including the development of reports and KPI dashboards for Finance, Procurement, and Supply Chain.
 
 
 
 </li>
 
 Problem-Solving and Collaboration:
 
 
 
 
 <li>
 Strong analytical and debugging skills to identify and resolve technical issues efficiently.
 
 </li>
 <li>
 Excellent communication and interpersonal skills to collaborate with cross-functional teams and stakeholders.
 
 
 
 </li>
 
 Preferred Qualifications:
 
 
 
 
 <li>
 Knowledge of SAP Business Technology Platform (BTP) and cloud-based integration is a plus.
 
 </li>
 <li>
 SAP certifications in ABAP on HANA or S/4HANA development are highly desirable.
 
 
 
 </li>
 
 Education:
 
 
 
 
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 </li>
</div>

SAP S/4 Embedded Developer

Baladna Food Industries

<div>
 
 Baladna Food Industries is hiring a Supply Chain Analyst to join our dedicated team in Cairo, Egypt!
 
 
 
 
 
 We are seeking an analytical professional with proven experience to optimize our supply chain planning and execution. This role is essential for driving efficiency and operational excellence within our dynamic food manufacturing environment.
 
 
 
 
 
 Core Requirements:
 
 
 1. Previous experience in Demand Planning is required.
 
 
 2.
 
 Proficiency in SAP IBP is necessary.
 
 
 
 3. Strong English communication skills, as most of the team operates in English.
 
 
 4. Foundational knowledge in excel and analysis.
 
 
 5.
 
 Previous experience in sales volume and forecasting sales.
 
 
 
 
 
 
 If you are a results-oriented analyst ready to make an immediate impact on a major food industry player, we encourage you to apply by sending your CV to h.elsheemy@baladna.com
 
</div>

Supply Chain Analyst

PSA BDP

<div>
 
 Job Description
 
 
 
 About PSA BDP:
 
 
 PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.
 
 
 We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.
 
 
 We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.
 
 
 PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail &amp; consumer, life sciences &amp; pharmaceuticals, and electric vehicle &amp; industrial verticals.
 
 
 
 Scope :
 
 
 
 This role will manage the processes within PSA BDP to achieve optimization and is constantly working on improvements.
 
 
 
 Responsibilities :
 
 
 
 <ul>
 <li>
 System development (all systems used by operations) with the knowledge of what is required globally and within the global PSA BDP strategy.
 </li>
 <li>
 Taking reasonability and act accordingly there where needed ; Involve local, regional and/or global management.
 </li>
 <li>
 Demonstrating use of Performance Metrics and Improvement in Performance and pro-active monitoring of quality standards.
 </li>
 <li>
 Creating a sense of urgency and taking ownership when service levels are "challenged" and pro-active monitoring of quality standards. In doubt, taking proactive action and measuring country / team performance and sharing the outcome with local management.
 </li>
 <li>
 Taking corrective actions and communicating changes to be made within operations and systems. Also taking corrective actions and communicating changes to be made within source systems and PSA BDP Global systems in accordance with IT.
 </li>
 <li>
 Acting as a SME "Subject Matter Experts" for Egypt to raise the performance of people and systems within PSA BDP. Creating a sense of urgency and taking ownership in development of tools and reports to support operations and gain more productivity.
 </li>
 <li>
 Support sales in sales force system and reporting.
 
 
 </li>
 </ul>
 Job Requirements
 
 
 <ul>
 <li>
 Excellent written and verbal English communication skills.
 </li>
 <li>
 Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and Adobe Acrobat.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience:
 
 
 
 <ul>
 <li>
 Education: Bachelor's degree required.
 </li>
 <li>
 Experience: 2-5+ years in a Business Analyst (BA) or analyst role, preferably within logistics, freight forwarding, or shipping.
 </li>
 <li>
 Skills:
 </li>
 <ul>
 <li>
 Strong communication abilities.
 </li>
 <li>
 Excellent analytical and problem-solving skills.
 </li>
 <li>
 Proven ability to work effectively across functional teams.
 </li>
 </ul>
 </ul>
</div>

Business Analyst

Explore 863+ Sales quality assurance analyst in Cairo Egypt this November. Find roles across top companies and apply now to boost your career.

863 sales quality assurance analyst jobs IN Cairo Egypt

Sales Quality Assurance Analyst

Quality Assurance Analyst (Customer Service)

SAP ABAP Cloud Developer

SAP S/4 Embedded Developer

Supply Chain Analyst

Supply Chain Analyst

Business Analyst