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senior business analyst crm

Datamatics Global Services Ltd

<div><h1 class="jobSectionHeader">Job Description &ndash; CRM Business Analyst</h1> 
Location: Pakistan (Remote) 
Job Type: Full-Time 
Experience: 6+ Years of Experience.<h2 class="jobSectionHeader"> 
Role Title: CRM Business Analyst</h2><h2 class="jobSectionHeader">
Role Purpose:</h2>
The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.<h2 class="jobSectionHeader"> 
Key Responsibilities:</h2><h3 class="jobSectionHeader">
Core Responsibilities:</h3><ul><li>
Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.</li><li>
Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.</li><li>
Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.</li><li>
Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.</li><li>
Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.</li><li>
Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.</li><li>
Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.</li><li>
Perform impact assessments for proposed changes and prepare assessment reports when required.</li><li>
Assist team members on cross-functional projects as directed by the Line Manager.</li><li>
Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.</li></ul><h2 class="jobSectionHeader"> 
Qualifications &amp; Experience:</h2><ul><li>
Education: Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.</li><li>
Experience: 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.</li><li>
Certifications (Preferred):<ul><li>
IIBA-CCBA</li><li>
IIBA-CBAP</li><li>
PMI-PBA</li></ul></li><li>
Skills:<ul><li>
Strong analytical and problem-solving skills</li><li>
Excellent documentation and requirement-gathering skills</li><li>
Ability to communicate effectively in English (written &amp; spoken)</li></ul></li></ul><h2 class="jobSectionHeader"> 
Preferred Background:</h2><ul><li>
Prior experience working in IT or CRM-driven environments</li><li>
Strong understanding of CRM systems, business workflows, and process re-engineering</li><li>
Ability to work collaboratively across technical and business teams</li></ul>
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Senior Business Analyst - CRM

Datamatics Technologies

<div>
 
 
 Job Description &ndash; CRM Business Analyst
 
 
 
 
 
 
 Location:
 
 &nbsp;Pakistan (Remote)
 
 
 
 
 Job Type:
 
 Full-Time&nbsp;
 
 
 Experience:
 
 6+ Years of Experience.
 
 
 
 
 
 Role Title:
 
 CRM Business Analyst
 
 Role Purpose:
 
 
 The CRM Business Analyst will serve as the key liaison between Business Units and IT, responsible for analyzing, articulating, and documenting all CRM-related business requirements. The role involves understanding current processes, proposing improvements, and ensuring optimal utilization of CRM systems in collaboration with IT, Enterprise Architecture (EA), and relevant stakeholders.
 
 
 The CRM BA will support digital transformation initiatives by converting business needs into clear, structured requirements such as Business Requirement Documents (BRD), User Stories, Process Flows, and Wireframes.
 
 
 
 Key Responsibilities:
 
 
 Core Responsibilities:
 
 <ol>
 <li>
 
 Analyze submitted business requirements and develop an initial understanding of needs, identifying clarifications and preparing queries.
 
 </li>
 <li>
 
 Coordinate requirement-gathering sessions with IT Project Managers and business stakeholders to understand current and proposed CRM processes.
 
 </li>
 <li>
 
 Conduct detailed elicitation sessions with relevant stakeholders to capture all necessary information for CRM enhancements or change requests.
 
 </li>
 <li>
 
 Evaluate existing business processes, identify gaps, and propose improved &ldquo;To-Be&rdquo; processes, including workflows and wireframes where applicable.
 
 </li>
 <li>
 
 Prepare detailed documentation such as BRD, DOU, and User Stories with acceptance criteria, ensuring internal IT review before circulating to business units.
 
 </li>
 <li>
 
 Update requirement documents based on feedback from IT and Business, ensuring complete alignment before final approval.
 
 </li>
 <li>
 
 Support the IT Project Manager during System Integration Testing (SIT) and System Acceptance Testing (SAT), and assist business teams during UAT.
 
 </li>
 <li>
 
 Perform impact assessments for proposed changes and prepare assessment reports when required.
 
 </li>
 <li>
 
 Assist team members on cross-functional projects as directed by the Line Manager.
 
 </li>
 <li>
 
 Maintain and update personal task lists on a daily basis, ensuring visibility and progress tracking.
 
 
 </li>
 </ol>
 
 Qualifications &amp; Experience:
 
 <ul>
 <li>
 
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 </li>
 <li>
 
 
 Experience:
 
 7&ndash;8 years of proven experience as a Business Analyst, preferably in CRM or IT-focused roles.
 
 </li>
 <li>
 
 
 Certifications (Preferred):
 
 
 <ul>
 <li>
 
 IIBA-CCBA
 
 </li>
 <li>
 
 IIBA-CBAP
 
 </li>
 <li>
 
 PMI-PBA
 
 </li>
 </ul>
 </li>
 <li>
 
 
 Skills:
 
 
 <ul>
 <li>
 
 Strong analytical and problem-solving skills
 
 </li>
 <li>
 
 Excellent documentation and requirement-gathering skills
 
 </li>
 <li>
 
 Ability to communicate effectively in English (written &amp; spoken)
 
 
 </li>
 </ul>
 </li>
 </ul>
 
 Preferred Background:
 
 <ul>
 <li>
 
 Prior experience working in IT or CRM-driven environments
 
 </li>
 <li>
 
 Strong understanding of CRM systems, business workflows, and process re-engineering
 
 </li>
 <li>
 
 Ability to work collaboratively across technical and business teams
 
 </li>
 </ul>
</div>

Fun Prime Technology

Data Analyst &ndash; (Fresher / 6 Months Experience)Job Summary: We are looking for a motivated and detail-oriented Junior Data Analyst to join our team. The ideal candidate has a basic understanding of data analysis concepts, strong analytical skills, and the willingness to learn and grow. You will work with senior analysts and cross-functional teams to collect, analyze, and interpret data to support decision-making and business insights.Key Responsibilities:<ul><li>Collect, clean, and organize data from various sources.</li><li>Perform basic data analysis to identify trends, patterns, and insights.</li><li>Create simple dashboards and reports using Excel, Google Sheets, Power BI, or Tableau.</li><li>Assist in maintaining databases and ensuring data accuracy.</li><li>Generate visualizations and present findings to the team.</li><li>Support senior analysts in running queries and preparing business reports.</li><li>Work with stakeholders to understand data requirements.</li><li>Ensure confidentiality and integrity of data at all times.</li></ul>Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Data Science, Computer Science, Statistics, Mathematics, or related field.</li><li>Basic knowledge of Excel, SQL, and data visualization tools (Power BI/Tableau).</li><li>Understanding of statistical concepts and data cleaning techniques.</li><li>Ability to analyze datasets and derive actionable insights.</li><li>Good problem-solving skills and attention to detail.</li><li>Strong communication and presentation skills.</li><li>Willingness to learn new tools and technologies.</li></ul>Preferred (but not required):<ul><li>Experience with Python (Pandas/Numpy) for data analysis.</li><li>Knowledge of dashboards, reporting tools, or CRM systems.</li><li>Internship or 6 months hands-on data analysis experience.</li></ul>Job Type: Full-timeWork Location: In person

Data Analyst

Goodfaith Staffing

Job Title: Business Development Intern Company: Dakia.ai Location: Islamabad (On-site at NIC Islamabad) Employment Type: InternshipAbout Dakia.ai Dakia.ai empowers small and medium-sized businesses by unifying multiple communication channels into a single, AI-powered dashboard. The platform enhances customer engagement, delivers advanced analytics, and provides actionable insights that enable SMBs to make timely and growth-focused decisions. Dakia&rsquo;s AI-driven sales and marketing engine gives business owners the capability of a skilled sales development representative and an experienced market analyst&mdash;transforming how SMBs manage communication, sales, and marketing.Role Overview The Business Development Intern will support Dakia.ai&rsquo;s growth by identifying potential clients, conducting market research, generating leads, and assisting in outreach activities. This role offers hands-on exposure to the sales pipeline, CRM tools, and AI-driven marketing strategies.Key Responsibilities<ul><li>Conduct market research to identify potential clients in target industries, primarily SMBs.</li><li>Assist in lead generation through email outreach, LinkedIn engagement, and CRM updates.</li><li>Support the sales team in preparing presentations, proposals, and product demos.</li><li>Track and document interactions with prospects to maintain accurate CRM records.</li><li>Help analyze customer needs and communicate product value clearly and effectively.</li><li>Coordinate with cross-functional teams to address client inquiries and follow-up tasks.</li><li>Participate in strategy meetings to propose ideas for improving lead quality and conversion rates.</li><li>Monitor competitors and industry trends to support informed business decisions.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (completed or ongoing) in Business, Marketing, Management, Economics, or a related field.</li><li>Strong communication and interpersonal skills.</li><li>Ability to research, analyze, and organize information effectively.</li><li>Basic familiarity with CRM tools or willingness to learn quickly.</li><li>Proficiency in MS Office or Google Workspace.</li></ul>Preferred Skills &amp; Qualities<ul><li>Interest in AI, SaaS platforms, and technology-driven sales.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to present ideas clearly and professionally.</li><li>Self-motivated, proactive, and comfortable working in a fast-paced startup environment.</li><li>Confidence in approaching prospects and learning sales communication techniques.</li><li>A collaborative mindset and adaptability to new tasks and tools.</li></ul>Why Join Dakia.ai?<ul><li>Hands-on experience in sales, outreach, and SaaS business development.</li><li>Exposure to AI-powered tools and a dynamic innovation ecosystem at NIC Islamabad.</li><li>Opportunities to build practical skills in pitching, communication, and CRM management.</li><li>Close mentorship from experienced founders and business development professionals.</li><li>A chance to contribute meaningfully to the growth of a high-impact AI startup.</li></ul>Job Type: Contract Contract length: 3 monthsPay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Business Development Intern

convo

<div>Job Title: Sr. Business Analyst 
Location: Islamabad 
Work Model: Hybrid
Job Summary: As a Sr. Business Analyst at CONVO, you will be a key player in orchestrating the design and implementation and ongoing value realization of business solutions that align with both client expectations and company standards. Your role involves leading functional activities, managing business stakeholder interactions, and ensuring high-quality deliverables throughout various project phases. As a senior member of the team, you will guide and mentor other analysts while driving continuous improvement in our processes and solutions.
As a Business Analyst you will be involved in international Digital Transformation projects to implement sales automation software solutions for top FMCG companies. You will communicate with a wide variety of people to accurately interpret the client&rsquo;s needs, lead the definition of the solution blueprint, support the implementation phase and the solution deployment.
Key Responsibilities:<ul><li>
Champion and promote an innovative and agile model to ensure state of the art technology for Sales Transformation and analytics projects</li><li>
Understand, map and meet client requirements and lead analysis through workshops. Guide the client towards the desired outcome</li><li>
Define functional specifications, acceptance criteria and estimates for specific developments, while following rigorously risk assessment practice</li><li>
Collaborate closely with a technical team in order to translate business requirements into technical tasks</li><li>
Understand the modules to be implemented and the setup and configuration options available.</li><li>
Engage the customer on user acceptance strategy, planning and execution phase.</li><li>
Demonstrate autonomous analytical mindset and problem-solving skills</li><li>
Understand the business of our client (CPG) and be able to communicate clearly how data issues might impact decision making. Cooperate with internal and external teams to reach the desired outcome</li><li>
Think and deliver with customer experience in mind</li></ul>
Requirements:<ul><li>
Bachelor&rsquo;s or Master's degree in Computer Science, Engineering, Mathematics or an Analytical subject.</li><li>
5+ years of relevant experience</li><li>
Previous career has demonstrated a strong theme of analytical work and working as a Business Analyst</li><li>
Comfortable with data and manipulating it to derive information and meaning, which they can communicate to a non-technical audience</li><li>
Experience in managing functional workshops, and in User Acceptance Testing (UAT).</li><li>
Ability to handle the end-to-end project delivery lifecycle including project mobilization, process design, system configuration &amp; customization, testing, integration, data migration, deployment, and business adoption activities.</li><li>
Comfortable working with both waterfall and agile methodologies.</li><li>
Background in FMCG commercial processes such as Trade Promotion Management/Retail Execution/Sales Force Automation /Revenue Growth Management is advantageous</li><li>
Knowledge of Excel, Power BI and SQL &ndash; python is a plus</li><li>
Client-centric approach and attitude.</li><li>
Experience translating business requirements into technical workstreams</li><li>
Creative thinking and presentation skills.</li><li>
Excellent listening and communication skills.</li><li>
Proficient written and spoken English.</li></ul>
What We Have for You
Great compensation package, Medical benefit for you and your family, Free lunch, Annual performance-tied increments &amp; performance recognition awards, Leave Encashment, Referral Bonuses and a great lean and agile work culture!
Convo endorses a culture of diversity in all aspects and aims to build a diverse team of amazing individuals!</div>

Sr. Business Analyst

<div>About the Role
As a Senior Functional Business Analyst at CONVO, you will play a pivotal role in delivering digital transformation solutions for some of the world&rsquo;s leading FMCG companies. Your primary mission: understand client needs, master the RGM platform, and configure ERP solutions that deliver measurable value.
You&rsquo;ll bridge business and technology &mdash; combining deep industry understanding, a hands-on approach to configuration, and a sharp, questioning mindset. This role is ideal for someone who thrives on solving complex business problems through systems and data, not just requirements documents.
What You&rsquo;ll Do<ul><li>
Configure ERP systems based on business needs &mdash; from module setup to detailed functional rules</li><li>
Lead functional design activities and translate client needs into ERP system behavior</li><li>
Run and facilitate workshops to map business processes and align on solution design</li><li>
Collaborate closely with technical teams to translate configurations into deployments</li><li>
Challenge assumptions and proactively propose improvements to business processes or technical solutions</li><li>
Support user acceptance testing (UAT) planning and execution</li><li>
Build client trust by understanding their commercial goals and aligning solutions accordingly</li><li>
Guide junior analysts and contribute to internal best practice development</li><li>
Stay current on industry trends in FMCG and how they relate to digital transformation and sales enablement</li></ul>
Must-Have Skills &amp; Experience<ul><li>
5+ years in a Business Analyst, ERP Consultant, or Functional Consultant role</li><li>
Experience configuring business applications or ERP systems (e.g., XTEL, SAP, Oracle, Salesforce)</li><li>
Strong understanding of sales/commercial processes, especially in FMCG or Consumer Goods</li><li>
Technically curious and able to ask why &mdash; you&rsquo;re not afraid to challenge the brief or dig into root causes</li><li>
Skilled at working with cross-functional teams: business stakeholders, technical teams, testers</li><li>
Comfortable supporting the full project lifecycle: workshops, configuration, testing, deployment, and support</li><li>
Familiarity with Agile and Waterfall delivery models</li><li>
Excellent communication, facilitation, and stakeholder management skills</li></ul>
Nice-to-Have Experience<ul><li>
Experience with requirement gathering and creating functional specs</li><li>
Background in Revenue Growth Management, Trade Promotion Management, or Sales Force Automation</li><li>
Familiarity with data analysis using tools like Excel, SQL, Power BI</li><li>
Exposure to FMCG-focused sales automation platforms</li></ul>
Who You Are<ul><li>
Inquisitive, analytical, and always looking to improve how things work</li><li>
Comfortable in ambiguity and energized by problem-solving</li><li>
Enjoy engaging with clients, understanding their business, and making an impact</li><li>
Able to translate complex ideas for both business and technical audiences</li></ul>
Why Join CONVO?
At CONVO, we&rsquo;re reimagining how sales organizations in FMCG run smarter, faster, and more profitably. You&rsquo;ll be joining a team of thinkers, builders, and consultants who thrive at the intersection of business and technology.
We offer:<ul><li>
Global exposure working with Tier-1 FMCG clients</li><li>
A high-impact role where your input shapes real-world commercial outcomes</li><li>
A collaborative culture with mentorship, continuous learning, and career growth opportunities</li></ul></div>

Senior Functional Business Analyst

Rent Islamabad PVT LTD

Sales ResponsibilitiesExcellent English Communication SkillsDevelop and execute sales strategies to meet revenue targets.Making Sales<ul><li>Manage sales teams, including setting quotas, training, and performance reviews.</li><li>Analyze sales data to identify trends and opportunities.</li><li>Build and maintain strong relationships with key clients and partners.</li><li>Collaborate with marketing to generate leads and campaigns.</li></ul>Operations Responsibilities<ul><li>Oversee daily business operations.</li><li>Coordinate with production, procurement, and inventory teams to ensure supply meets demand.</li><li>Monitor KPIs across operations to improve efficiency and reduce costs.</li><li>Implement and optimize systems, processes, and workflows.</li><li>Forecast demand and align sales goals with production capabilities.</li></ul>Cross-functional Responsibilities<ul><li>Lead Sales &amp; Operations Planning processes.</li><li>Align internal teams around business objectives.</li><li>Create performance reports and present them to senior leadership.</li><li>Identify and mitigate risks that could impact sales or delivery.</li></ul>Skills &amp; Qualifications<ul><li>Education: Bachelor's in Business, Supply Chain, Sales, or related field (MBA is a plus).</li><li>Experience: 3&ndash;5 years in sales, operations, or a combined role.</li><li>Skills:</li><li>Strategic thinking and problem-solving</li><li>Strong leadership and team management</li><li>CRM and ERP software proficiency.</li><li>Analytical and data-driven decision-making</li><li>Excellent communication and negotiation skills</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthWork Location: In person

Female Sales and Operations Manager (Night-Shift) (BPO)

Explore 557+ Senior business analyst crm in Islamabad this December. Find roles across top companies and apply now to boost your career.

557 senior business analyst crm jobs IN Islamabad

Senior Business Analyst - CRM

Senior Business Analyst - CRM

Data Analyst

Business Development Intern

Sr. Business Analyst

Senior Functional Business Analyst

Female Sales and Operations Manager (Night-Shift) (BPO)