application support analyst Jobs in Local Papers Linkedin Ai Business Strategy Jobs In Muscat

application support analyst

expert - business analyst (al/ml) (consulting & advisory) Jobs in Local Papers Linkedin Ai Business Strategy Jobs In Muscat

expert - business analyst (al/ml) (consulting & advisory)

senior business analyst

Kingdom World Trading SPC

Main Role (Overall Accountability)<ul><li>Manage all the business analysis end-to-end for all change requests.</li><li>Analyze, define, detail and ensure that documentation of business requirements has enough details to</li></ul>be developed as software.<ul><li>Serve as a liaison between business and IT teams by facilitating communication and determining</li></ul>software objectives that align with stated and unstated business needs.Principal Accountabilities<ul><li>Complete understanding of business requirements and bank&rsquo;s processes / systems.</li><li>Prioritize initiatives based on business needs and requirements.</li><li>Ability to translate the business requirements into coherent, usable technology requirements and</li></ul>effectively document the same.<ul><li>Elicit business requirements using requirements workshop, document analysis, surveys, business</li></ul>process descriptions, use cases, scenarios and workflow analysis.<ul><li>Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop</li></ul>and implement solutions.<ul><li>Critically evaluate information gathered from multiple sources, reconcile conflicts and decompose</li></ul>High-level information into detailed business requirement document.<ul><li>Analysis of the feasibility and impact of various change requests received from departments in the</li></ul>modules / changes managed.<ul><li>Acts as a liaison between business users and technical analysts / developers in the analysis, design,</li></ul>configuration, testing and support of systems to ensure optimal operational performance. Coordinatewith the Scrum Master to align user story grooming tasks into sprint plans.<ul><li>Be the liaison between the Business units, operations team, technology teams and support teams.</li><li>Coordinate and ensure implementation of detailed requirements from the business stakeholders on: -</li></ul>o Details of changeo Impact analysiso expected process improvements<ul><li>Ensure effective change management and coordinate with the business and IT teams on various</li></ul>sprint planning activities.<ul><li>Conduct meetings and presentations to share ideas and findings.</li><li>Identify the customization requirements wherever applicable and develop detailed user stories</li></ul>following best practices, ensuring to capture specifications and functional design.<ul><li>Responsibility to complete all BA related documentation and ensure solutions meet business needs</li></ul>and requirements.OfficialThis Document is classified as Official<ul><li>Prepare testing strategy document, including test cases/scenarios for any relevant testing such as</li></ul>UAT, sanity, regression, pilot and others.<ul><li>Support the timely and effective implementation of agile initiatives.</li><li>Use expert judgment to identify and mitigate risks arising out of existing and proposed digital initiatives</li></ul>to ensure that development and enhancement of changes comply with Information Security, InternalControls, Compliance and Legal.<ul><li>Identify and document any gaps found during various agile delivery phases and coordinate with the</li></ul>stakeholders to develop the most appropriate approaches to address them.<ul><li>Coordinate the testing activities (UAT) with the business users ensuring status updates are sent in</li></ul>accordance to the approved strategy and timely execution of the cases/scenarios.<ul><li>Support the preparation and development of training materials. coordinate with the training</li></ul>department to ensure effective end user training for all projects / changes done.<ul><li>Assist operations, branch, parameters &amp; other business team for the functional queries in the product.</li><li>Gather critical information from various stakeholders and publish useful MIS to business head.</li><li>Final sign off, documentation process and migration to the production environment.</li></ul>Other tasks and Duties<ul><li>To adhere to the bank policies and procedures.</li><li>To be responsible for personal learning and development.</li><li>To administrate and organize own work to ensure that it is accurate and meets quality targets,</li></ul>reasonable deadlines and reporting requirements.<ul><li>To undertake any other tasks, duties assigned by the direct superior.</li></ul>Skills and Competencies<ul><li>Excellent networking capabilities to ensure that relationships are utilized positively to get the work</li></ul>done without delays<ul><li>Excellent analytical skills and knowledge of IT implementation</li><li>Excellent oral and written communication skills</li><li>Excellent interpersonal, problem-solving and project management skills</li><li>Must be tactful, mature, and flexible with empathetic approach</li><li>Strong communication and presentation skills</li><li>Excellent negotiation skill</li><li>Experience with agile planning and development tools (Atlassian-Jira, Confluence, Zephyr)</li><li>Demonstrated ability to communicate complex technical information in a condensed manner to</li></ul>various stakeholders verbally and in writing<ul><li>To have a good understanding of bank&rsquo;s implemented retail IBPS processes and a strong ability to</li></ul>understand the business needs and translate them into user journeys/stories<ul><li>Able to upskill bank&rsquo;s in-house business analysts</li></ul>Qualifications<ul><li>Deep knowledge of agile practices, frameworks, and techniques</li><li>Bachelor&rsquo;s degree (or equivalent years of experience)</li><li>5-7 years of experience with business analysis in banking</li><li>Overall knowledge of banking business</li><li>Background in Newgen&rsquo;s BPM product for branch process automation</li><li>Agile or scrum certification preferred (e.g. CSM, CSP, CSPO, PSPO)</li><li>Overall IELTS score of 7.0 and above (with minimum score of 6.5 for each individual band), or its</li></ul>equivalent in TOEFL; overall score of 94 and above (with minimum score of 20 for each individualsection)Job Type: Full-timePay: RO800.000 - RO1,000.000 per month

Senior Business Analyst

Norconsult Telematics

<div>
 
 Job Posting Location: Muscat, Oman
 
 
 
 
 
 
 Position Objectives:
 
 
 <ul>
 <li>
 Identify and evaluate AI and emerging technology use cases across various business domains (IoT, Blockchain, and RPA)
 </li>
 <li>
 Translate organizational goals into measurable AI opportunities with clear KPIs.
 </li>
 <li>
 Prioritize use cases based on strategic value, feasibility, and ROI potential.
 </li>
 <li>
 Conduct business analysis to uncover pain points and areas for digital optimization.
 </li>
 <li>
 Support pilot design, R&amp;D validation, and adoption planning for selected AI initiatives.
 </li>
 <li>
 Define impact frameworks to guide decision-making and resource allocation.
 </li>
 <li>
 Facilitate alignment between stakeholders, technical teams, and leadership.
 </li>
 <li>
 Ensure that use case recommendations support enterprise innovation and transformation goals.
 </li>
 </ul>
 
 
 
 
 
 Job Description &amp; Responsibilities:
 
 
 <ul>
 <li>
 Conduct detailed business analysis to identify AI, automation, and digital transformation opportunities.
 </li>
 <li>
 Gather, validate, and document business requirements through interviews, workshops, and stakeholder assessments.
 </li>
 <li>
 Translate business challenges into well-defined AI/ML use cases with clear KPIs and success criteria.
 </li>
 <li>
 Evaluate feasibility, impact, and ROI for proposed AI, IoT, RPA, and Blockchain initiatives.
 </li>
 <li>
 Map and document AS-IS / TO-BE processes to highlight optimization and automation opportunities.
 </li>
 <li>
 Support the selection and prioritization of pilot use cases using structured evaluation frameworks.
 </li>
 <li>
 Coordinate with architects, data scientists, and technical teams to refine solution scope and assumptions.
 </li>
 <li>
 Prepare executive-level presentations, dashboards, and strategic reports for decision-making.
 </li>
 <li>
 Track pilot progress and participate in post-implementation assessments to measure value delivery.
 </li>
 <li>
 Ensure alignment between business needs, technology capabilities, and organizational strategy.
 </li>
 <li>
 Facilitate stakeholder communication and manage expectations across departments.
 </li>
 <li>
 Contribute to capacity-building efforts through training materials, documentation, and knowledge transfer.
 </li>
 <li>
 Monitor industry trends to identify emerging technologies relevant to business improvement.
 </li>
 <li>
 Support governance activities related to AI, innovation strategy, and digital transformation.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s degree in Business Administration, Information Systems, Engineering, or a related field.
 </li>
 <li>
 7+ years of experience as a Business Analyst, Technology Consultant, or in a similar role.
 </li>
 <li>
 Proven experience working on AI, digital transformation, innovation strategy, or emerging technology projects.
 </li>
 <li>
 Strong exposure to both technical and non-technical aspects of AI implementation.
 </li>
 <li>
 Experience in requirements gathering, process mapping (AS-IS/TO-BE), and stakeholder engagement.
 </li>
 <li>
 Demonstrated ability to translate business problems into AI/ML use cases with measurable KPIs.
 </li>
 <li>
 Hands-on experience preparing ROI, feasibility, and impact assessments for digital initiatives.
 </li>
 <li>
 Familiarity with RPA, IoT, Blockchain, and other emerging technologies.
 </li>
 <li>
 Experience collaborating with data teams, architects, and cross-functional stakeholders.
 </li>
 <li>
 Ability to prepare executive-level reports, dashboards, and presentations.
 </li>
 <li>
 Excellent command of English is mandatory, while knowledge of Arabic is considered an advantage.
 </li>
 </ul>
</div>

Expert - Business Analyst (Al/ML) (Consulting & Advisory)

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 The Application Support Analyst is responsible for ensuring the stability, availability, and efficiency of banking applications. This role involves troubleshooting, resolving technical issues, supporting business users, and collaborating with vendors to enhance system functionality. The analyst also ensures compliance with IT policies and security standards while continuously improving application performance.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Responsibilities
 
 
 
 Application Support &amp; Troubleshooting
 
 
 &bull; Provide Level 1 &amp; 2 support for banking applications, ensuring minimal disruption to operations.
 
 &bull; Diagnose, troubleshoot, and resolve application-related issues efficiently.
 
 &bull; Work with internal teams and external vendors for issue resolution and enhancements.
 
 
 
 System Monitoring &amp; Performance Optimization
 
 
 &bull; Monitor application performance, identify bottlenecks, and recommend improvements.
 
 &bull; Ensure proactive detection of potential system failures and initiate corrective actions.
 
 &bull; Perform regular maintenance activities, including patching and updates.
 
 
 
 User Support &amp; Training
 
 
 &bull; Assist business users with application-related queries and functional issues.
 
 &bull; Conduct training sessions for employees on the effective use of banking applications. If needed, involve the vendor for required training needs.
 
 
 
 Incident &amp; Problem Management
 
 
 &bull; Log, track, and document recurring issues to support root cause analysis.
 
 &bull; Ensure timely communication and resolution of incidents to minimize business impact.
 
 
 
 Application Enhancements &amp; Change Management
 
 
 &bull; Collaborate with business units to identify and implement application improvements.
 
 &bull; Participate in system upgrades, testing, and deployment of new functionalities.
 
 &bull; Ensure all changes are properly documented and comply with IT governance policies.
 
 
 
 Vendor Coordination &amp; Support Agreements
 
 
 &bull; Liaise with third-party vendors for system support, enhancements, and fixes.
 
 &bull; Escalate unresolved issues to vendors and track resolution progress.
 
 
 
 Security &amp; Compliance
 
 
 &bull; Ensure applications comply with internal security policies and external regulations.
 
 &bull; Assist in audits by providing documentation and technical support.
 
 &bull; Implement security updates and controls to protect sensitive banking data.
 
 
 
 Documentation &amp; Reporting
 
 
 &bull; Maintain records of issues, resolutions, system configurations, and enhancements.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field.
 
 &bull; 5 years of experience in application support.
 
 
 
 
</div>

Application Support Analyst

Nets-international Communication

Job SummaryThe SOC L1 Analyst is the first line of defense in cybersecurity operations. They are responsible for monitoring, detecting, and logging potential threats using security tools and alerting systems. The L1 Analyst performs initial triage and escalation of suspicious activity to higher levels.Key Responsibilities<ul><li>Monitor SIEM (Security Information &amp; Event Management) tools for alerts and anomalies.</li><li>Perform initial investigation and triage on security events.</li><li>Escalate confirmed or critical incidents to SOC L2.</li><li>Document incidents in ticketing systems (e.g., ServiceNow, JIRA).</li><li>Maintain logs and daily reports for incident trends.</li><li>Monitor firewalls, IDS/IPS, EDR, and antivirus systems for suspicious behavior.</li><li>Assist in phishing investigations and malware alert review.</li><li>Follow standard incident response playbooks.</li><li>Participate in shift-based 24/7 monitoring.</li></ul>Skills &amp; Knowledge<ul><li>Understanding of networking fundamentals (TCP/IP, DNS, ports, protocols).</li><li>Basic knowledge of Windows/Linux systems and security logs.</li><li>Familiarity with SIEM tools (e.g., Splunk, QRadar, Azure Sentinel).</li><li>Strong analytical and documentation skills.</li><li>Ability to work under pressure and escalate issues promptly.</li></ul>Education &amp; Certifications<ul><li>Diploma/Bachelor&rsquo;s in Cybersecurity, IT, or Computer Science.</li><li>Preferred: CompTIA Security+, EC-Council CSA, Microsoft SC-900 / SC-200, Cisco CyberOps Associate.</li><li>3 years of experience in cybersecurity or IT monitoring.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>what is your monthly current salary?</li><li>what is your monthly expected salary?</li><li>what is your notice period?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Security Operation Centre L1: 3 years (Required)</li></ul>

Security Operation Centre L1

Job SummaryThe SOC L2 Analyst is responsible for deeper analysis and incident response. They investigate alerts escalated by L1 analysts, perform root cause analysis, and coordinate containment and remediation efforts. L2 Analysts act as incident handlers and guide L1s on analysis procedures.Key Responsibilities<ul><li>Investigate and validate escalated incidents from SOC L1.</li><li>Perform detailed log analysis across multiple systems (firewalls, endpoints, servers).</li><li>Identify attack patterns, indicators of compromise (IOCs), and determine the scope and impact of attacks.</li><li>Coordinate with IT and security teams to contain and eradicate threats.</li><li>Develop and maintain incident response playbooks.</li><li>Perform threat hunting using EDR/XDR and SIEM tools.</li><li>Conduct malware analysis and support forensics where needed.</li><li>Mentor and train SOC L1 Analysts on triage and alert handling.</li><li>Contribute to improving detection rules and automation.</li><li>Document incidents thoroughly and prepare post-incident reports.</li></ul>Skills &amp; Knowledge<ul><li>Strong understanding of network security, firewalls, intrusion detection systems.</li><li>Experience with SIEM, EDR/XDR, and threat intelligence tools.</li><li>Knowledge of incident response lifecycle and MITRE ATT&amp;CK framework.</li><li>Ability to analyze logs from multiple sources and correlate events.</li><li>Scripting or automation skills (Python, PowerShell) are an advantage.</li></ul>Education &amp; Certifications<ul><li>Bachelor&rsquo;s in Cybersecurity, Computer Science, or Information Security.</li><li>3 to 5 years of SOC or cybersecurity experience.</li><li>Preferred certifications:</li><li>CompTIA CySA+</li><li>EC-Council Certified SOC Analyst (CSA)</li><li>Microsoft SC-200</li><li>GIAC Certified Incident Handler (GCIH)</li><li>Certified Ethical Hacker (CEH)</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Muscat: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>what is your monthly current salary?</li><li>what is your monthly expected salary?</li><li>what is your notice period?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Security Operation Centre L2: 5 years (Required)</li></ul>

Security Operation Centre L2

Novarc

<div>
 
 
 About Novarc
 
 
 
 Novarc is a venture capital firm that invests in technologies, founders, and markets shaping the next era of innovation. We back high-potential companies across multiple sectors, focusing on scalable models, strong fundamentals, and long-term value creation. We partner with ambitious founders to build the platforms that will define the future.
 
 
 
 
 
 
 Role Overview
 
 
 
 This is a junior/early-career role with direct mentorship from the founder and full exposure to the venture capital lifecycle. As a Venture Analyst, you will support research, deal screening, due diligence, and internal investment processes.
 
 
 This role is ideal for sharp, curious, and ambitious talent looking to grow into full-stack investors.
 
 
 
 
 
 
 What You'll Do
 
 
 
 
 Sourcing &amp; Market Research
 
 
 <ul>
 <li>
 Identify promising startups, founders, and emerging market themes.
 </li>
 <li>
 Conduct market research to map industries, competitors, and sector trends.
 </li>
 <li>
 Build and maintain a structured deal pipeline across local and global markets.
 </li>
 </ul>
 
 
 
 
 
 Deal Screening &amp; Early Diligence
 
 
 <ul>
 <li>
 Review inbound deals and prepare clear summaries for the investment team.
 </li>
 <li>
 Support early-stage diligence across commercial, financial, and strategic areas.
 </li>
 <li>
 Assist in evaluating founder background, business models, and market fit.
 </li>
 </ul>
 
 
 
 
 
 Investment Process &amp; IC Support
 
 
 <ul>
 <li>
 Contribute to research sections of investment memos and IC materials.
 </li>
 <li>
 Support financial analysis, valuations, and benchmarking tasks.
 </li>
 <li>
 Help maintain clean data, dashboards, and performance trackers.
 </li>
 </ul>
 
 
 
 
 
 Portfolio &amp; Internal Support
 
 
 <ul>
 <li>
 Assist with collecting portfolio updates and tracking KPIs.
 </li>
 <li>
 Support founders with light research or operational tasks when needed.
 </li>
 <li>
 Prepare summaries, presentations, and internal documents for the team.
 </li>
 </ul>
 
 
 
 
 
 What Makes You a Strong Fit
 
 
 <ul>
 <li>
 Analytical mindset; comfortable with numbers, data, and structured thinking.
 </li>
 <li>
 Strong research, writing, and presentation skills.
 </li>
 <li>
 Curiosity about startups, innovation, and emerging markets.
 </li>
 <li>
 Highly organized and detail-oriented, with strong follow-through.
 </li>
 <li>
 Ownership mentality &mdash; proactive, reliable, and eager to learn.
 </li>
 <li>
 Ability to work in a dynamic, fast-moving environment.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 0&ndash;2 years of experience in finance, consulting, research, or related fields.
 </li>
 <li>
 Bachelor&rsquo;s degree in Finance, Economics, Business, Engineering, or similar.
 </li>
 <li>
 Strong Excel &amp; PowerPoint skills.
 </li>
 <li>
 Familiarity with startups or venture ecosystems is a plus (not required).
 </li>
 </ul>
 
 
 
</div>

Venture Analyst

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 As Revenue Management Analyst you will directly support the Revenue Manager on property with implementing the hotel pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality. Support in the hotel&rsquo;s annual budget and assist in the creation, update and evaluation of the hotel sales and marketing plan. You will be responsible for ensuring available technology (PMS &amp; RMS) is fully utilized and understood according to the property specific business mix and requirements and to ensure optimal use. You will then measure performance on all distribution channels, to ensure that fair market share is well achieved. Key areas of responsibility include:
 
 
 <ul>
 <li>
 To prepare the weekly pick up report and various tracking reports. and assist with the weekly 3 months forecast for hotel rooms revenue by Market Segment.
 </li>
 <li>
 Assist with the monthly accurate rolling 12 months forecast for hotel rooms revenue by Market Segment.
 </li>
 <li>
 To assist with preparing for the weekly Revenue Meeting.
 </li>
 <li>
 Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2 years reservations experience in the hospitality industry
 </li>
 <li>
 Familiar with the hotel operations, available technology (PMS &amp; RMS) and all distribution channels.
 </li>
 <li>
 Understand the dynamics of regional &amp; local markets, as well as local competitors and events.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Reporting into Revenue Manager
</div>

Cluster Revenue Management Analyst

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