associate product manager Jobs in Bangalore India

associate product manager

category manager (purchase) Jobs in Bangalore India

category manager (purchase)

product manager

senior category manager

GIVA

<div>
 
 Dear Applicants,
 
 
 
 
 
 We are looking for Senior - Product Category Manager of our Head Office - Bangalore Location.
 
 
 Interested candidates can go through the below job description &amp; apply
 
 
 
 
 
 
 Job Title: Senior Manager
 
 
 
 
 Location:
 
 Bengaluru
 
 
 
 Department:
 
 Category
 
 
 
 Role Overview :-
 
 
 
 The Senior Manager Category will own the category&rsquo;s P&amp;L, driving sustained revenue growth, margin improvement, and inventory efficiency. The role combines commercial acumen, analytical depth, and an intuitive understanding of consumer behaviour in the jewellery segment. The incumbent will identify growth opportunities across product, price, and customer journeys while maintaining profitability and inventory health within industry guardrails.
 
 
 
 Key Responsibilities
 
 
 
 
 1. P&amp;L Ownership
 
 
 <ul>
 <li>
 Drive revenue and gross margin targets for the Jewellery category
 </li>
 <li>
 Develop and execute strategic and operational plans aligned with business goals
 </li>
 <li>
 Track key metrics including sales, contribution margin, and working capital efficiency
 </li>
 </ul>
 
 
 2. Category Strategy &amp; Growth
 
 
 <ul>
 <li>
 Identify new growth opportunities
 </li>
 <li>
 Shape assortment strategy across price points, designs, and customer occasions
 </li>
 <li>
 Partner with channels, branding and tech teams to build differentiated propositions and drive traffic-to-conversion outcomes
 </li>
 <li>
 Leverage customer journey insights and funnel analytics to improve engagement and repeat purchase behavior
 </li>
 </ul>
 
 
 3. Margin &amp; Profitability Improvement
 
 
 <ul>
 <li>
 Create structured frameworks for pricing, discounting, and promotional effectiveness
 </li>
 <li>
 Monitor contribution health and ensure sustainable profitability
 </li>
 </ul>
 
 
 4. Cross-functional Collaboration
 
 
 <ul>
 <li>
 Collaborate with Branding, Supply, and channels to drive category visibility and business outcomes
 </li>
 <li>
 Present data-driven insights and performance reviews to senior leadership
 </li>
 </ul>
 
 
 Key Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strong understanding of the Jewellery market &mdash; consumer trends, pricing dynamics, and product lifecycle
 </li>
 <li>
 Proven track record of driving revenue and margin growth in premium or high-velocity retail businesses
 </li>
 <li>
 Analytical and data-driven decision maker with strong financial acumen
 </li>
 <li>
 Ability to manage complexity, influence cross-functional teams, and deliver outcomes in dynamic environments
 </li>
 <li>
 Strategic thinker with hands-on execution capability
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Total 5+ years of experience with 2+ years in:
 </li>
 <li>
 
 Management consulting
 
 , or
 </li>
 <li>
 
 High-growth consumer / Jewellery / lifestyle / e-commerce categories
 
 with P&amp;L ownership.
 </li>
 <li>
 Experience in scaling categories or improving profitability through
 
 data-led
 
 and customer-centric initiatives
 </li>
 </ul>
 
 
 
 
 We are looking candidates with strong problem solving skills with P&amp;L Ownership.
 
 
 
</div>

Senior Category Manager

Elior

<div>
 
 We are seeking a results-driven and strategic
 
 Category Manager for PAN India
 
 to oversee the management and growth of our
 
 Perishable, Non Perishable and Goods categories,
 
 optimizing the category portfolio, driving supplier relationships, identifying market trends, and managing the entire lifecycle of goods procurement to enhance product offering, profitability, and customer satisfaction.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Strategy Development
 
 : Develop and implement a strategic plan for PAN India supplies that aligns with the company&rsquo;s overall goals and client needs.
 </li>
 <li>
 
 Supplier Management
 
 : Identify, evaluate, and manage PAN India suppliers. Build and maintain strong relationships with suppliers to ensure consistent quality, competitive pricing, and reliable supply.
 </li>
 <li>
 
 Sourcing &amp; Procurement
 
 : Lead the sourcing and procurement, ensuring cost-effective purchasing without compromising on quality or availability.
 </li>
 <li>
 
 Cost Management
 
 : Manage and control category budgets, ensuring cost savings and achieving financial targets while maintaining product quality and supplier relationships.
 </li>
 <li>
 
 Contract Negotiation &amp; Supplier Agreements
 
 : Negotiate terms and conditions with suppliers, including pricing, delivery schedules, and quality standards, while mitigating risks.
 </li>
 <li>
 
 Cross-Functional Collaboration
 
 : Work closely with operations, kitchens to ensure demand is met with adequate supply.
 </li>
 <li>
 
 Process Improvement
 
 : Continuously assess and recommend improvements to procurement processes, supplier relationships, and inventory management to enhance overall efficiency and cost-effectiveness.
 </li>
 <li>
 
 Compliance &amp; Quality Assurance
 
 : Ensure that goods [ Perishable or Non Perishable] meet regulatory requirements and quality standards. Work with quality assurance teams to maintain product integrity and compliance with industry regulations.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Catering Industry experience is preferred.
 
 </li>
 </ul>
</div>

Category Manager (Purchase)

Rapido

<div>
 
 Work Location: Bangalore
 
 
 Reports To: Senior Manager
 
 
 
 
 
 Our Cause: Rapido is India&rsquo;s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and have much more scope than 4 wheelers, which is also reflected in the fact that the number of 2 wheelers is significantly more than the number of 4- wheelers. We have operations in close to 100 cities and are the undisputed market leader in this space.
 
 
 
 
 
 About Rapido
 
 
 We are India&rsquo;s one of the largest ride-hailing platform. Our services include on-demand Bike-taxi, Auto, Cab, Parcel/Delivery among others. Currently, in over 100 cities, we are growing close to 500% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 10 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido. As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company. You will only grow with us with the right balance of ambition, fun, and transparent work culture!
 
 
 Opportunities don't happen, you create them!
 
 
 Job Summary:
 
 
 As a Senior Manager in CRM team, you will be responsible for developing and executing effective strategies aimed at increasing user engagement, reducing customer churn and increasing customer lifetime value. The ideal candidate will have a deep understanding of customer behavior, strong analytical skills, and experience in developing and implementing successful retention campaigns.
 
 
 Job Responsibilities:
 
 
 ● Develop and execute CRM strategies: Design and implement comprehensive CRM programs across the customer lifecycle, including onboarding, engagement, retention, win-back, and loyalty initiatives.
 
 
 ● Customer Segmentation: Deeply understand customer segments and their unique needs and preferences. Develop targeted campaigns and personalized experiences for each segment.
 
 
 ● Channel Management: Leverage a multi-channel approach, including push notifications, in-app banners, email, SMS, WhatsApp, and other relevant channels to deliver timely and impactful messages.
 
 
 ● Data Analysis &amp; Insights: Analyse customer data, campaign performance, and market trends to identify areas for improvement and optimize campaigns for maximum ROI.
 
 
 ● A/B Testing &amp; Experimentation: Conduct rigorous A/B testing and experimentation to continuously optimize campaigns and identify the most effective strategies.
 
 
 ● Team Leadership: Lead and mentor a high-performing team of CRM specialists, providing guidance, training, and support.
 
 
 ● Stakeholder Collaboration: Collaborate closely with cross-functional teams, including Product, Marketing, Discounting, and Category teams, to align on strategic initiatives and ensure seamless execution.
 
 
 ● Stay Updated: Stay abreast of the latest CRM trends, technologies, and best practices in the industry.
 
 
 Job Requirements:
 
 
 ● Proven Experience: Seeking a professional with 5+ years of experience in CRM Or Customer Marketing roles preferably in a consumer-internet company of scale, with a strong track record of success in driving customer engagement and revenue growth
 
 
 ●Team Leadership: Proven experience in leading and mentoring high-performing teams
 
 
 ●Data-driven approach: Strong analytical and problem-solving skills with the ability to analyze data, draw insights, and make data-driven decisions
 
 
 ● CRM Platform Proficiency: Proficiency in CRM tools such as Clevertrap/Moengage/Webengage
 
 
 ● Graduates or Post graduate from Tier-1/Tier-2 college
 
 
 ● Ability to work in a fast-paced environment and manage multiple projects simultaneously
 
 
 
 
 
 What&rsquo;s there for you?
 
 
 At Rapido, the well-being of our customers is above everything else. Our growth outshines our goals and we want you to be a part of the growth in solving fundamental mobility problems for India. You can be part of the team that is helping daily commuters with economic and quicker rides. You will have several opportunities to exercise your potential, you won&rsquo;t be disappointed. We break the regular office monotony and believe in free-flowing work culture. Excited to solve challenges? Join Rapido &amp; chase bigger milestones too!
 
 
 
 
 
 Interview Process:
 
 <ul>
 <li>
 Round 1 &ndash; Manager Round
 </li>
 <li>
 Round 2 &ndash; BU Head Round
 </li>
 </ul>
 
 
 
 
 WHY SHOULD YOU JOIN RAPIDO: We&rsquo;ve scaled 10x within 1 year and currently doing 3.5+ Lakh orders per day. Our growth outshines our goals and we want you to be a part of the growth solving fundamental mobility problems for India. You can be part of the team that is helping daily commuters with economic and quicker rides. At Rapido, we take our work seriously and are proud of the associations we have built along the way. But then, we also know how to have fun. With a seamless communication structure and a &ldquo;no cubicle culture&rdquo;, the people here are extremely approachable. You will have several opportunities to exercise your potential, you won&rsquo;t be disappointed. We break the regular office monotony and believe in free-flowing work culture. &bull; monstrates ability to make unpopular and difficult decisions when necessary. &bull; Ability to handle varying amounts of information, distil key points drawing practical conclusions translating into a strong business case and business requirements. &bull; Ability to look beyond the obvious solutions and ways of working and create better reports or more efficient ways of reporting.
 
 
 
 
 
 WHY SHOULD YOU JOIN RAPIDO: We&rsquo;ve scaled 10x within 1 year and currently doing 3.5+ Lakh orders per day. Our growth outshines our goals and we want you to be a part of the growth solving fundamental mobility problems for India. You can be part of the team that is helping daily commuters with economic and quicker rides. At Rapido, we take our work seriously and are proud of the associations we have built along the way. But then, we also know how to have fun. With a seamless communication structure and a &ldquo;no cubicle culture&rdquo;, the people here are extremely approachable. You will have several opportunities to exercise your potential, you won&rsquo;t be disappointed. We break the regular office monotony and believe in free-flowing work culture
 
</div>

Customer Retention - Senior Manager

Bloomenergy (India)

<div>
 
 Company Overview:
 
 
 Bloom Energy is a leading provider of fuel cell energy solutions, dedicated to making clean, reliable, and affordable energy for everyone. Our mission is to create a more sustainable future through our innovative technology.
 
 
 
 
 
 Job Summary:
 
 
 We're seeking an experienced and influential Senior Global Commodity Manager to lead our EMS (Electronic Manufacturing Services) sourcing efforts. This critical role requires a strong, strategic thinker who can effectively communicate and negotiate at the leadership level of EMS companies. If you're a seasoned professional with excellent negotiation skills, a deep understanding of the EMS industry, and the ability to build strong relationships with senior-level executives, we'd love to hear from you!
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 - Develop and manage EMS vendors for Bloom Energy's electronic commodity, including price management, T2 Off the Shelf parts vendor management, and supplier performance.
 
 
 - Own sourcing strategy and supplier relationship management function, performing market analysis and forecasting industry trends.
 
 
 - Define cost structures and develop should-cost models to drive cost savings.
 
 
 - Support product development roadmap, incorporating design changes and implementation to current and future product lines.
 
 
 - Collaborate with cross-functional teams to assess, understand, and prioritize business needs.
 
 
 - Communicate and negotiate with senior-level executives at EMS companies to drive strategic partnerships and achieve business objectives.
 
 
 
 
 
 Requirements:
 
 
 
 
 
 - 12+ years of experience in sourcing, procurement, or supply chain management, with a focus on EMS.
 
 
 - Bachelor's degree in Electronics, Electrical, or related field.
 
 
 - 3-4 years of experience in program management role in EMS is preferred.
 
 
 - Technical knowledge of EMS processes like PCBA, Box build, etc. is preferred.
 
 
 - Strong negotiation skills, with ability to problem-solve and influence others through relationships and data.
 
 
 - Excellent communication, critical thinking, and problem-solving skills.
 
 
 - Ability to effectively communicate and negotiate at the leadership level of EMS companies.
 
 
 
 
 
 Nice to Have:
 
 
 
 
 
 - Experience with ERP systems and Microsoft Office (Excel, Word, PowerPoint).
 
 
 - Willingness to travel up to 25% of the time.
 
 
 
 
 
 What We Offer:
 
 
 Competitive salary, comprehensive benefits, and the opportunity to work with a innovative company that's changing the energy landscape.
 
 
 
 
 
 If you're a strategic thinker with excellent negotiation skills, a deep understanding of the EMS industry, and the ability to build strong relationships with senior-level executives, please submit your application today!
 
</div>

Global Strategic Sourcing Manager

Infosys

<div>
 <ul>
 <li>
 Payer/ Provider/ PBM organizations
 </li>
 <li>
 Product Management/Product Engineering /Healthcare Operations
 </li>
 <li>
 Experience working with industry leading Enrollment, Claims, Billing or EHR systems.
 </li>
 <li>
 Managing product lifecycle in whole &ndash; from ideation, exploration, approval, development, implementation, measurement, and ongoing development.
 </li>
 <li>
 Expertise in US Government Program Line of Business - Medicare, Medicaid, Duals, Marketplace
 </li>
 <li>
 Plan Sponsor &amp; Product, Enrollment &amp; Billing, Provider Data Management, Provider Network Management, Claims, Encounters, Medicare, and Marketplace Risk Adjustment.
 </li>
 <li>
 Developing results-oriented strategies to solve complex and open-ended business problems.
 </li>
 <li>
 Market Analysis and Product fitment
 </li>
 <li>
 Communicating and facilitating architecture design discussions/decisions and impacts to key stakeholders.
 </li>
 <li>
 Customer success on managing customer engagements and requirements.
 </li>
 <li>
 Leading business pursuits and product demonstrations.
 </li>
 <li>
 Agile Product Development Methodology
 
 
 </li>
 </ul>
 As a &lsquo;Senior Product Manager&rsquo; you will be pivotal to creating roadmap, owning release plan for multiple capabilities that is futuristic and meets industry and client needs. You will be responsible for continuous backlog management, prioritizing the backlog considering the needs and objectives of every stakeholder. As a thought leader in your business domain, bring in industry best practices, learnings from client demos and interactions into designing. You will anchor business pursuit initiatives, sales demo. You will have the opportunity to shape the Infosys platform that enables payers and providers to deliver better care.
 
 
 <ul>
 <li>
 Experience in market leading healthcare products (key emphasis).
 </li>
 <li>
 Proven track record of at least 8 years in software product management roles.
 </li>
 <li>
 Capability/Feature planning and design, manage the specifications of their development, and monitor their on-going operation to better understand customer experiences.
 </li>
 <li>
 Clearly communicating progress towards delivery, technical challenges that may occur.
 </li>
 <li>
 Act as a thought leader and subject matter expert in the assigned product area, develop essential product documentation including business case, business requirements and use cases.
 </li>
 <li>
 Own product backlog and collaborate closely with the platform engineering team.
 </li>
 <li>
 Create Journey Maps that re-imagine/re-define the healthcare problematic process areas.
 </li>
 <li>
 Understanding of trends affecting customer adoption.
 </li>
 <li>
 Experience of working with enterprise customers, both technical and business, and at all levels.
 </li>
 <li>
 Influence leaders in diverse functional areas
 </li>
 <li>
 Strong business acumen including experience in estimation and pricing, market research.
 </li>
 <li>
 Demonstrated ability to navigate ambiguity and adapt quickly to modern technology and processes.
 </li>
 <li>
 Strong analytical ability with exposure to data science and automation
 </li>
 <li>
 Teaming/Collaboration - Demonstrates exceptional leadership and team management skills, with a collaborative and empowering approach to achieve results through influence.
 </li>
 <li>
 Excellent communication, presentation, and interpersonal skills to develop lasting relationships with senior business or technical leaders with the highest levels of business acumen and technical expertise.
 </li>
 </ul>
</div>

Healthcare Product Manager_Q2

Paytm Money

<div>
 
 
 Content and Communication Manager &ndash; Paytm Money
 
 
 
 
 Designation:
 
 Manager / Senior Manager
 
 
 
 Location:
 
 Bengaluru / Noida
 
 
 
 Compensation:
 
 Competitive, aligned with experience
 
 
 
 
 
 
 Role Overview
 
 
 
 We are looking for a
 
 Content and Communication Manager
 
 who can make investing simple, relatable, and inspiring for millions of Indian consumers.
 
 
 This role blends storytelling, consumer engagement, and performance-driven content strategy to help users discover, understand, and act on their financial goals with Paytm Money.
 
 
 You will lead the entire content and communication ecosystem across brand campaigns, app journeys, SEO-led discovery, and lifecycle marketing. As a
 
 player coach
 
 , you will be hands-on with writing, ideation, and strategy while mentoring a high-performing team.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 1. Lead the Consumer Communication Charter
 
 
 <ul>
 <li>
 Build a unified communication strategy that drives trust, clarity, and aspiration among retail investors.
 </li>
 <li>
 Translate business goals into user-focused narratives and campaigns that improve awareness, education, activation, and retention.
 </li>
 <li>
 Define and maintain Paytm Money&rsquo;s brand voice that is conversational, confident, and empowering across all channels.
 </li>
 <li>
 Partner with Product, Growth, Design, and Brand teams to ensure seamless and contextual communication at every touchpoint.
 </li>
 </ul>
 
 
 2. Create Content That Converts and Educates
 
 
 <ul>
 <li>
 Develop content that simplifies investing across Mutual Funds, Equity, Gold, and MTF, helping users take confident actions.
 </li>
 <li>
 Build multi-format content including in-app messages, blogs, videos, notifications, and newsletters.
 </li>
 <li>
 Launch creative campaigns and content series that drive engagement and strengthen brand love.
 </li>
 <li>
 Balance creativity and performance to ensure every communication drives awareness, activation, or retention.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 3. Drive SEO-Led Content Growth
 
 
 <ul>
 <li>
 Build and lead Paytm Money&rsquo;s SEO strategy to increase organic visibility and reach high-intent users.
 </li>
 <li>
 Create keyword-driven content calendars aligned with product launches and investor trends.
 </li>
 <li>
 Collaborate with tech and marketing teams to ensure all content is optimized for discovery and performance.
 </li>
 <li>
 Monitor and improve rankings, traffic, and conversion from organic channels.
 </li>
 <li>
 Use SEO insights to guide overall content direction and planning.
 </li>
 </ul>
 
 
 4. Strengthen Lifecycle Communication and Retention
 
 
 <ul>
 <li>
 Lead CRM and lifecycle communication across email, WhatsApp, push, and in-app channels.
 </li>
 <li>
 Create personalized, behavior-based journeys that improve retention and reactivation.
 </li>
 <li>
 Use storytelling and education to drive deeper engagement and long-term trust.
 </li>
 </ul>
 
 
 5. Manage, Mentor, and Collaborate
 
 
 <ul>
 <li>
 Manage a team of writers and communication specialists while remaining hands-on for key projects.
 </li>
 <li>
 Collaborate with agencies, SEO experts, and internal design teams to ensure consistency and quality.
 </li>
 <li>
 Build a culture of creativity, accountability, and measurable outcomes.
 </li>
 </ul>
 
 
 6. Measure, Learn, and Optimize
 
 
 <ul>
 <li>
 Define KPIs for each initiative including engagement, CTR, retention uplift, organic reach, and conversion.
 </li>
 <li>
 Analyze data to refine messaging, tone, and channel strategy.
 </li>
 <li>
 Build performance dashboards to ensure clarity and visibility on results.
 </li>
 </ul>
 
 
 Who You Are
 
 
 <ul>
 <li>
 6 to 12 years of experience in consumer communication, content marketing, or brand strategy, preferably in fintech, BFSI, or consumer internet.
 </li>
 <li>
 A storyteller who can turn insights into narratives that connect emotionally and drive measurable results.
 </li>
 <li>
 Proven experience in SEO-led content growth including keyword planning, analytics, and blog optimization.
 </li>
 <li>
 Excellent writing and editing skills with strong command over English and brand tone.
 </li>
 <li>
 Experience managing a small team or external partners while contributing individually.
 </li>
 <li>
 Familiar with CRM and SEO tools such as CleverTap, MoEngage, Ahrefs, SEMrush, and Google Analytics.
 </li>
 <li>
 Curious, analytical, and deeply focused on the consumer journey.
 </li>
 </ul>
 
 
 
 
 If this sounds like your next career move, share your profile at meghna.sethi@paytmoney.com.
 
 
 
</div>

Content and Communication Manager

noon

<div>
 
 
 Job title:
 
 Assistant Manager, Customer Support
 
 
 
 Location:
 
 Bangalore
 
 
 
 Reporting to:
 
 Senior Manager, Customer Support
 
 
 
 
 
 
 About noon
 
 
 
 We&rsquo;re building an ecosystem of digital products and services that power everyday life across the Middle East&mdash;fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we&rsquo;re looking for an Assistant Manager, Customer Support who can help us move even faster.
 
 
 
 
 
 noon&rsquo;s mission: Every door, every day.
 
 
 
 
 
 
 What you'll do:
 
 
 
 Team noon has some of the fastest, smartest, and hardest-working people we've encountered. With a young, aggressive, and talented team, we're driving major missions forward.
 
 
 
 
 
 This role manages 24x7 digital support operations from partner locations, ensuring service level compliance and high-quality, empathetic customer interactions. Responsibilities include driving SLAs and KPIs, monitoring and improving performance with Ops methodologies, standardizing processes, leading workforce management and onboarding, and collaborating across teams for continuous CX enhancements. The leader oversees agent engagement, complaints resolution, and regular reporting, ensuring policy adherence and ongoing improvements in customer experience.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Manage 24x7 support operations across Email, Chat, and digital channels, ensuring uninterrupted service from partner locations.
 </li>
 <li>
 Drive adherence to SLAs and KPIs such as CSAT, FRT, AHT, backlog, repeat contact rate, quality, and productivity.
 </li>
 <li>
 Ensure high-quality, empathetic, and timely customer interactions through audits, CSAT monitoring, and escalation management.
 </li>
 <li>
 Partner with QA &amp; Training to calibrate performance and upskill agents; identify development areas via performance management tools.
 </li>
 <li>
 Ensure timely hiring, onboarding, and ramp-up of agents and leads, plus adherence to workforce management protocols (rostering, shift and break planning).
 </li>
 <li>
 Deliver regular reports and insights with actionable recommendations to CS leadership for process improvements.
 </li>
 <li>
 Represent Voice of Customer (VoC) and lead cross-functional CX initiatives.
 </li>
 <li>
 Drive team engagement through R&amp;R programs and organized skip-level connections.
 </li>
 <li>
 Prepare RCAs for complex cases and implement corrective actions to prevent recurrence.
 </li>
 <li>
 Uphold company policies, regulatory requirements, and industry standards in all complaint resolution processes.
 </li>
 <li>
 Develop and manage a robust complaints resolution team of skilled, high-performing agents.
 </li>
 <li>
 Continuously enhance team productivity and customer satisfaction, leveraging automation and self-serve solutions (AI bots, templates, macros).
 </li>
 </ul>
 
 
 
 
 
 What you'll need:
 
 
 
 We are seeking an outstanding early-career professional with a proven knack for problem-solving, demonstrated both in their personal and professional journey. The ideal candidate should exhibit structured thinking, the ability to synthesize information from diverse sources to achieve optimal outcomes, and a willingness to make decisions&mdash;whether grounded in logic or guided by intuition or combination of both when necessary. Below are the key skills and qualities we value in the candidate:
 
 <ul>
 <li>
 8-10 years of hands-on experience in BPO/Contact Center operations, preferably in Quick Commerce or Ecommerce.
 </li>
 <li>
 Proven track record in managing high-volume, multi-channel support operations.
 </li>
 <li>
 Experience with tools like Zoho, Freshdesk (CRM), QA and analytics etc
 </li>
 <li>
 Solid skills in MIS reporting, SLA governance, and process compliance
 </li>
 <li>
 Excellent English communication (both written, oral) and stakeholder management skills.
 </li>
 <li>
 Strong analytical and crisis management capabilities.
 </li>
 <li>
 Ability to work collaboratively in a fast-paced, dynamic environment.
 </li>
 <li>
 High level of commitment, availability and accountability - non negotiable
 </li>
 <li>
 We prefer to hire someone who owns the failure and has courage to accept and work towards closure
 </li>
 <li>
 Courage to pin point problem and effectively communicate to the respective stakeholders, drive changes
 </li>
 <li>
 Meticulous attention to detail, with the ability to identify problems, perform deep dives to gather insights, and craft data-driven solutions.
 </li>
 <li>
 Solid project management skills and ability to create micro projects to achieve key objectives
 </li>
 <li>
 Meticulous planning, drive for execution, relentless pursuit and eagerness
 </li>
 <li>
 Excellent data analysis skills, including data extraction using SQL, data modeling, and documentation
 </li>
 </ul>
 
 
 
 
 
 Who will excel?
 
 
 <ul>
 <li>
 We&rsquo;re looking for people with high standards, who understand that hard work matters.
 </li>
 <li>
 You need to be relentlessly resourceful and operate with a deep bias for action.
 </li>
 <li>
 We need people with the courage to be fiercely original.
 </li>
 <li>
 noon is not for everyone; readiness to adapt, pivot, and learn is essential.
 </li>
 </ul>
</div>

Assistant Manager, Customer Support

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