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senior operations manager

Senior Operations Manager

Landmark Group

<div>
 <p>
  <strong>
   Generate and analyze reports on:
  </strong>
 </p>
 <p>
  Inventory levels
 </p>
 <p>
  Sales performance
 </p>
 <p>
  Click &amp; Collect operations
 </p>
 <p>
  Online order fulfillment from retail stores
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Ensure visibility of supply chain metrics across all hierarchy levels.
  </li>
  <li>
   Act as the single point of contact (SPOC) for all E-Commerce-related issues, coordinating with various departments for efficient problem resolution.
  </li>
  <li>
   Partner with the E-Commerce manager to develop processes for effective escalation management.
  </li>
  <li>
   Collaborate with Customer Service, Supply Chain, Retail, Concept, and Warehouse teams to enhance customer service experience and improve Net Promoter Score (NPS) ratings through rapid resolution of escalations.
  </li>
  <li>
   Manage and coordinate initiatives to improve Store Fulfillment Performance and Click &amp; Collect (CoC) experience, focusing on optimizing turnaround time (TAT).
  </li>
  <li>
   Oversee the return handling process for E-Commerce exclusive articles in stores to minimize order loss and enhance operational efficiency.
  </li>
  <li>
   Monitor and analyze net sales performance by investigating reasons for cancellations and returns; collaborate with Tech and Supply Chain teams to implement mitigation strategies for sales growth
  </li>
  <li>
   Monitor last-mile KPIs and implement corrective actions, including:
  </li>
  <li>
   Tracking order-to-attempt and order-to-delivery metrics to ensure timely fulfillment.
  </li>
  <li>
   Assessing conversion rates and productivity to identify improvement opportunities.
  </li>
  <li>
   Monitoring forward and return TAT for overall operational efficiency.
  </li>
  <li>
   Tracking cost per shipment to maintain budget compliance and optimize costs.
  </li>
  <li>
   Reducing non-delivery rate (NDR) percentage through targeted initiatives.
  </li>
  <li>
   Manage vendor relationships and oversee financial operations, including:
  </li>
  <li>
   Overseeing vendor onboarding and KYC processes for compliance.
  </li>
  <li>
   Facilitating contract signing and consolidating monthly attendance submissions from vendors.
  </li>
  <li>
   Managing purchase orders (PO) and ensuring timely payments to vendors.
  </li>
  <li>
   Creating monthly provisions for financial planning and forecasting.
  </li>
  <li>
   Generating statements of accounts (SOA) for vendors to maintain transparency.
  </li>
  <li>
   Coordinate incentive payouts for drivers based on performance metrics to encourage productivity.
  </li>
  <li>
   Handle petty cash and maintain accurate financial records for day-to-day operations.
  </li>
  <li>
   Monitor costs against business share and provide insights to the finance team for strategic decision-making.
  </li>
  <li>
   Conduct monthly reconciliations to ensure accuracy in financial reporting and operations.
  </li>
  <li>
   Manage cash-on-delivery (COD) deposits from OLM and 3PL partners to ensure proper accounting practices are followed.
  </li>
 </ul>
</div>


Senior Executive - OLM

Linked4HR

<div>
 <p>
  We are seeking
  <strong>
   Senior Toolpushers
  </strong>
  <strong>
   with 2500HP and above in
   <u>
    deep drilling land rig
   </u>
   operations
  </strong>
  <strong>
   to be based in Kuwait.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Direct and control all operational functions of the rig, including drilling, movement, and maintenance.
  </li>
  <li>
   Ensure that drilling operations are conducted safely, efficiently, and in accordance with industry regulations and company policies.
  </li>
  <li>
   Supervise and coordinate the activities of rig crew members to maintain a high level of productivity and safety.
  </li>
  <li>
   Oversee the work of Toolpushers on both day and night shifts, ensuring consistency in operations and safety practices.
  </li>
  <li>
   Monitor and maintain equipment to ensure proper functionality and reduce downtime.
  </li>
  <li>
   Troubleshoot and address any issues that may arise during drilling operations.
  </li>
  <li>
   Foster a culture of safety and compliance, ensuring that all team members adhere to safety protocols and procedures.
  </li>
  <li>
   Serve as the primary liaison between the rig crew and the Rig Manager, ensuring effective communication and coordination of operations.
  </li>
  <li>
   Coordinate with other departments, such as logistics, maintenance, and safety, to ensure that all aspects of the drilling operation are aligned and supported.
  </li>
  <li>
   Maintain accurate records of drilling activities and equipment maintenance.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   High school diploma or equivalent. Additional technical or vocational training in drilling operations is preferred.
  </li>
  <li>
   <strong>
    Experience of 3+years as a Senior Toolpusher with mandatory experience in 2500HP and above in deep drilling land rig operations.
   </strong>
  </li>
  <li>
   Valid Well Control Certification (IWCF or IADC).
  </li>
  <li>
   Safety training certifications (e.g., H2S, First Aid, Firefighting).
  </li>
  <li>
   Strong leadership and communication skills.
  </li>
  <li>
   Excellent problem-solving abilities.
  </li>
  <li>
   Ability to work in a fast-paced and demanding environment.
  </li>
  <li>
   Commitment to safety and adherence to safety protocols.
  </li>
 </ul>
</div>


Senior Toolpusher

Continuity Global Solutions

<div><h3 class="jobSectionHeader"><b>Guard Site Manager (GSM)</b></h3><p><b>
Location:</b> Camp Arifjan and Camp Buehring, Kuwait<br>
<b>Security Clearance Required:</b> Active U.S. Secret Clearance<br>
<b>Citizenship Requirement:</b> U.S. Citizen</p><p></p><h3 class="jobSectionHeader"><b>
Position Overview</b></h3><p>
The <b>Guard Site Manager (GSM)</b> serves as the primary liaison between the U.S. Government and the Contractor for all contracted security operations at the assigned location. The GSM is responsible for the overall scheduling, supervision, direction, and operational control of all vendor security personnel, ensuring compliance with contract requirements and mission objectives.</p><p>
This role operates within the <b>Operations Center</b> and ensures continuous coverage, effective communication, and seamless coordination between shifts. The GSM also develops and maintains security schedules, manages personnel performance, and provides operational reporting to the <b>Contracting Officer&rsquo;s Representative (COR)</b> and the <b>Force Protection Officer (FPO)</b>.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Serve as the primary point of contact between the Government and Contractor for all security-related operations.
</li><li>Oversee the scheduling, deployment, and supervision of all security personnel.
</li><li>Manage shift changes and ensure effective transfer of responsibility between teams.
</li><li>Maintain situational awareness of all security operations and provide daily status updates to the COR and FPO.
</li><li>Develop, produce, and submit a <b>monthly Random Antiterrorism Measures (RAM) schedule</b> for Camp Arifjan and Camp Buehring to the <b>Director of Emergency Services</b> and the COR.
</li><li>Ensure that all RAM activities align with the approved U.S. Government list.
</li><li>Work within the Operations Center to oversee 24/7 coverage, including assigning shift leaders as required.
</li><li>Ensure compliance with all operational directives, safety protocols, and reporting requirements.
</li><li>Maintain records and documentation for personnel schedules, incidents, and communications.
</li><li>Interface directly with U.S. Government supervisory personnel designated as company points of contact.
</li></ul><p><b>Requirements</b></p><ul><li>
U.S. citizen.
</li><li>Active U.S. Secret Security Clearance.
</li><li>Minimum of <b>10 years of combined professional experience</b> in the military, law enforcement, or private security sector.
</li></ul><ul><li>At least <b>6 years of honorable military service</b> required (waiverable in special cases with COR approval).
</li><li>Prior experience as an officer, warrant officer, or senior non-commissioned officer (E-7 or above), or as a team leader in military, police, or private security operations in a contingency area.
</li><li>Demonstrated proficiency in <b>Microsoft Office Suite</b> (Outlook, PowerPoint, Excel, Word, and Internet Explorer).
</li><li>Strong leadership, communication, and organizational skills with proven ability to manage large teams in dynamic environments.</li></ul></div>

Guard Site Manager (GSM)

<div><div><b>Job Summary:</b></div><div><b>
</b></div><div>
The major role for local purchase process, obtaining quotations, analyzing data, coordinating with suppliers, ensuring timely procurement, maintaining compliance with company procedures, provide technical assistance and handling inquiries from internal departments related to part availability, warranties, and returns. The position ensures smooth coordination between procurement, suppliers, and internal stakeholders while supporting operational excellence in the supply chain.</div><div></div><div><br>
</div><div><b>
Roles and Responsibilities:</b></div><div><b>
</b></div><ul><li>
Assist the Spare Parts Senior Manager &amp; Senior officers with daily operational tasks
</li><li>Arrange quotations ensuring they meet technical specifications and commercial terms.
</li><li>Analysis of procurement data to support decision-making for procurement process
</li><li>Provide customer service support to internal stakeholders.
</li><li>Prepare and issue purchase orders based on approved requisitions.
</li><li>Track POs to ensure timely delivery of goods and services.
</li><li>Maintain accurate records of all procurement transactions.
</li><li>Coordinate with logistics and warehouse teams to track deliveries and resolve shipment issues.
</li><li>Maintain updated records of purchases, pricing, and delivery details.
</li>Generate regular reports on procurement activities, savings, and supplier performance.<br>
<li>
</li></ul><div></div><br>
<div><b>Required Education:</b></div><div><b>
</b></div><ul><li>
Bachelor's degree in supply chain management, Sales, Logistics, or Business Administration.</li></ul><div></div><div><br>
</div><div><b>
Required Professional Skills:</b></div><br>
<div></div><ul><li>
Bilingual - English and Arabic (Mandatory).
</li><li>Minimum of 5&acirc;&#128;&#147;7 years of relevant experience in procurement or supply chain operations.</li><li>
Strong proficiency in Microsoft Office applications and Supply Chain Management systems.</li><li>
Excellent communication, analytical, and coordination skills.</li><li>
High attention to detail and ability to manage multiple priorities effectively.</li></ul></div><div></div>

Supply Chain Officer - Spare Parts

Burhan Technology Computer Co. W.L.L.

<p><b>Job Title:</b> Senior Helpdesk Analyst</p><p><b>Department:</b> Technical Services<br/><b>Location:</b> Kuwait, Full-time onsite</p><p><b>Role Overview</b></p><p>As a <b>Senior Helpdesk Analyst</b>, you will play a key role in ensuring the smooth handling of customer support requests and incident reports. You will be responsible for analyzing and assessing incoming tickets, assigning them to the right technical engineers, and maintaining continuous communication between customers and the technical team. You will also ensure that all requests are properly logged and tracked in <b>Zoho Desk</b>, in line with defined SLAs and the Company&rsquo;s service quality standards.</p><p><b>Key Responsibilities</b></p><ul><li>Analyze, categorize, and prioritize all incoming incidents and service requests from customers.</li><li>Create and manage tickets in <b>Zoho Desk</b>, ensuring all details are accurately recorded.</li><li>Assign requests to the appropriate technical engineers or service teams based on expertise and workload.</li><li>Liaise between customers and technical engineers to ensure effective communication and timely updates.</li><li>Track ticket progress and ensure all cases are handled within SLA timelines.</li><li>Escalate unresolved or high-priority issues to the Technical Manager as necessary.</li><li>Generate regular reports on helpdesk performance, open tickets, and response metrics.</li><li>Identify common or recurring issues and suggest improvements to processes or documentation.</li><li>Maintain and update internal knowledge base and procedural documents.</li><li>Support the coordination of internal projects or PoCs as required by the Technical Manager.</li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li><b>3&ndash;5 years</b> of experience in IT Helpdesk or Service Operations.</li><li>Strong understanding of <b>IT service management (ITSM)</b> frameworks and best practices.</li><li>Hands-on experience with <b>Zoho Desk</b> or similar ITSM/ticketing tools (e.g., ServiceDesk Plus, Jira, Freshservice).</li><li>Excellent communication, coordination, and multitasking skills.</li><li>Strong analytical and problem-solving capabilities.</li><li>Proficiency in written and spoken English; Arabic knowledge is a plus.</li><li><b>ITIL Foundation certification</b> is an advantage.</li></ul><p><b>Personal Attributes</b></p><ul><li>Customer-focused with a proactive attitude and strong sense of ownership.</li><li>Highly organized, detail-oriented, and capable of managing multiple priorities.</li><li>Effective communicator with strong interpersonal skills.</li><li>Collaborative and able to work seamlessly within a dynamic technical team environment.</li></ul><p>Job Type: Full-time</p>

Sr. Helpdesk Analyst

Top Notch Consultancy

<div>
 We are seeking an experienced and proactive professional to join an FMCG organization in
 <strong>
  Kuwait
 </strong>
 as an
 <strong>
  Assistant Manager-Supply Chain
 </strong>
 . The role supports the Spare Parts Senior Manager by handling daily operations such as quotations, data analysis, and customer service, while managing purchase requests and supplier coordination. It also involves supervising the spare parts team and addressing inquiries from internal departments regarding parts availability and warranties.
 <br/>
 <br/>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare and issue purchase orders (POs) based on approved requisitions.
  </li>
  <li>
   Track POs to ensure timely delivery of goods/services.
  </li>
  <li>
   Coordinating overseas service providers documents for visa process and services Maintain accurate records of all procurement transactions.
  </li>
  <li>
   Communicate with suppliers to obtain quotes, confirm orders, and resolve discrepancies or delays.
  </li>
  <li>
   Assist in evaluating supplier performance (delivery times, quality, cost).
  </li>
  <li>
   Coordinate with logistics and warehouse teams to track deliveries and resolve shipment issues.
  </li>
  <li>
   Claim reporting to the supplier, follow up and correspondence with supplier till claim is closed.
  </li>
  <li>
   Maintain updated records of purchases, pricing, and delivery details.
  </li>
  <li>
   Generate regular reports on procurement activities, savings, and supplier performance.
  </li>
  <li>
   Ensure adherence to company procurement policies and procedures.
  </li>
  <li>
   Assist in audits and provide required documentation.
  </li>
  <li>
   Comply with the company's health, safety, and sustainability standards, as well as the professional regulations established by the State of Kuwait.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelors degree in Supply Chain Management, Business Administration, Engineering, or related field.
  </li>
  <li>
   5-8 years of experience in supply chain management, procurement, or spare parts operations.
  </li>
  <li>
   Strong knowledge of procurement processes and technical purchasing.
  </li>
  <li>
   Proven expertise in managing purchase requests, vendor relations, and purchase order processing.
  </li>
  <li>
   Strong knowledge of inventory control and spare parts lifecycle management.
  </li>
  <li>
   Familiarity with technical specifications of mechanical and electrical spare parts.
  </li>
  <li>
   Proficient in ERP systems such as Oracle, or Maximo.
  </li>
  <li>
   Professional certifications such as CIPS ( Chartered Institute of Procurement &amp; Supply), CSCP (Certified Supply Chain Professional) or equivalent preferred.
  </li>
  <li>
   Excellent analytical, negotiation, communication, and problem-solving skills.
  </li>
  <li>
   Proficiency in English, Arabic is an advantage.
   <br/>
  </li>
 </ul>
</div>


Assistant Manager Supply Chain

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