operations manager

hr manager

commercial manager

assistant manager

technical manager

tenant relations manager

DUBAI PROPERTIES GROUP LLC

The role holder is responsible for managing tenant relationships & customer services teams of the assigned asset, ensuring compliance of all tenants under the terms and conditions of the DHAM lease agreement, mall regulations, HSE, and local authorities. The role holder ensures that all tenant and customer service-related activities are monitored, and customer issues are addressed timely and in adherence with QA guidelines and DHAM’s policies and procedures. The role holder provides leadership to the tenant relations and customer service teams to ensure excellent service levels and customer experience.Overall Responsibilities<ul><li>Deputize the Centre Manager in support of business during their absence</li><li>Resolve issues arising within the common areas in coordination with the community management team.</li><li>Support the Centre manager in driving the Asset Plan for the coming year, including asset main initiatives in line with the vision of the asset.</li></ul>Tenant Relations<ul><li>Develop plans and lead their implementation, ensuring the tenant relations team is effectively and efficiently managing relationships and compliance across the asset’s tenants</li><li>Ensure that the tenants always comply with Dubai Municipality regulations and DHAM’S lease and retail asset policies and procedures, such as housekeeping, cleanliness, safety and security, etc.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised, presented well, and kept lean, maintenance-free, and safe at all times.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Follow-up with the tenants for timely payment of rentals in coordination with the collections team and support in resolving any conflict or disputes. Prepare details of the cases as required.</li><li>Prepare special case reports for rent discounts requested by important tenants to be presented to the Centre Manager and Executive Director for further action.</li><li>Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems, and other security procedures relating to the tenants.</li><li>Conduct tenants’ meetings on a regular basis to enhance relationships, operations and customer experience.</li><li>Ensure tenant compliance with safety measures and fire systems; the team collects all compliance documents.</li></ul>Financials / Legal<ul><li>Provide advice and feedback to the Senior Centre Manager in the budget process in relation to concessions, OPEX, CAPEX, and manpower planning.</li><li>Liaise with the finance department on AR collections and reconciliations</li><li>Liaise with DH and DHAM legal departments on legal cases and tenant defaults</li></ul>Customer Service and Relations<ul><li>Oversee and supervise the customer services team to ensure all customer complaints and queries are addressed timely.</li><li>Ensure that the center&#x27;s vision and values are understood and communicated clearly to the customers through the customer services teams on a periodic basis (fortnightly or monthly).</li><li>Establish staff schedule and ensure daily duties are effectively delegated, follow-ups are carried out, and annual leave is prepared according to the division and business requirements.</li><li>Ensure smooth and well-organized operation at the Information desk, providing all customers with efficient services and ensuring their expectations are constantly met.</li><li>Handle escalated inquiries received at the Information Desk from stakeholders and customers.</li><li>Ensure that the customer queries received via the call center are addressed promptly and issues are escalated to the appropriate teams in a timely manner.</li></ul>Mall Operations and Marketing Support<ul><li>Ensure mall inspections are smoothly and properly carried out by the Tenant Relations Executive Team.</li><li>Facilitate the execution of retailer-driven marketing initiatives within tenancy and common areas in liaison with all relevant departments.</li><li>Oversee and supervise the controls of all mall&#x27;s promotional information and mechanics, coupons, vouchers, and other mall-related services.</li><li>Develop and implement the necessary procedures for all value-added services such as stroller rental, wheelchair loans, lost and found, met and great, etc.</li><li>Supervise and oversee the completion of general admin & document control at the mall level. To verify that outgoing mall communication is prepared and administered effectively.</li><li>Provide accurate information to customers on any current promotions set by the marketing department and ensure its set process and procedures are carried out accurately.</li></ul>Performance Review and Reporting<ul><li>Analyse individual retailer and category performance and present findings to the Senior Centre Manager and Marketing in regard to business enhancement opportunities.</li><li>Provide sustainability analysis for all retailers and assist the leasing department in planning, controlling, and optimizing the brands and tenant mix (replacement of poor performers).</li><li>Report regularly on the performance of the asset from revenue, sales, and marketing perspectives.</li><li>Monitor the actual cost versus budget monthly & provide reports/data to assess the project’s financial performance.</li><li>Prepare retail asset management reports as & when requested (yearly footfall, turnover, rental forecasts, etc.).</li><li>Maintain an update on market research and provide reports on retail trade, sales, and market & competition analyses and develop reports and fact sheets.</li></ul>Continuous Improvement<ul><li>Identify additional revenue-generating opportunities to maximize mall revenue.</li><li>Identify enhancements to the mall that may boost mall revenues (additional units kiosks, etc.)</li><li>Implement policies, procedures, and processes for the respective function/department and ensure reviewing and keeping the existing ones updated as part of the ‘continuous process improvement.</li></ul>

Manager - Tenant and Customer Relations

Agile Consultants

Job Responsibilities:<ul><li>Oversee lease renewals, negotiations, and amendments.</li><li>Ensure all contractual obligations comply with Dubai Land Department (DLD) and RERA standards.</li><li>Advertise available units through digital platforms, signage, and broker networks.</li><li>Conduct property tours and present leasing options professionally.</li><li>Screen potential tenants, verify documentation, and assess suitability.</li><li>Prepare and execute lease agreements accurately and compliantly.</li><li>Record lease data in YARDI and EJARI systems.</li><li>Ensure timely renewals and maintain up-to-date lease records.</li><li>Implement rent escalations in line with market trends and lease terms.</li><li>Review lease agreement memos for internal approvals.</li></ul>Tenant Relations<ul><li>Handle tenant inquiries, complaints, and feedback via email, phone, walk-ins, and meetings.</li><li>Maintain high levels of tenant satisfaction and promote customer delight.</li><li>Enforce building rules and regulations; issue notices for violations.</li><li>Facilitate move-in and move-out inspections and documentation.</li><li>Resolve conflicts such as payment delays, damage disputes, or scheduling conflicts.</li><li>Serve as an escalation point for complex disputes between tenants and landlords.</li></ul>Financial &amp; Reporting<ul><li>Track rent payments and monitor delinquencies.</li><li>Handle budgeting, forecasting, and expense tracking.</li><li>Report financial performance and occupancy data to management.</li><li>Review utility charges and ensure accurate billing.</li><li>Generate reports on leasing activity, collections, and maintenance status.</li></ul>Property Maintenance &amp; Vendor Coordination<ul><li>Coordinate maintenance and repair activities with contractors and vendors.</li><li>Conduct regular property inspections.</li><li>Review service provider attendance and performance logs.</li><li>Ensure properties comply with local laws and building codes.</li><li>Respond promptly to emergency situations.</li></ul>Stakeholder Engagement<ul><li>Maintain positive relationships with tenants, property owners, brokers, and service providers.</li><li>Collaborate with internal teams, including maintenance, administration, and leasing agents.</li><li>Protect property owners interests through diligent lease management.</li><li>Communicate effectively with Property Management, Leasing Manager, and Legal teams.</li></ul>Market Intelligence &amp; Team Leadership<ul><li>Stay updated on market trends, rental rates, and competitor offerings.</li><li>Provide insights for pricing strategies and leasing decisions.</li><li>Mentor leasing advisors and junior staff, fostering excellence and accountability.</li></ul>

Senior Leasing Advisor (Commercial)

Stake Properties

What You ll Do Partner &amp; Portfolio Management <ul> <li>Lead relationships with external Property Management partners by setting KPIs, defining service standards, and driving accountability through structured reviews.</li> <li>Maximise portfolio performance by growing income, controlling expenses, and meeting cashflow targets.</li> <li>Implement scalable processes that maintain efficiency and quality as the portfolio expands.</li> <li>Establish systems to monitor preventive and reactive maintenance, ensuring timely resolution, cost efficiency, and minimal tenant disruption</li> </ul> Leasing &amp; Tenancy Management <ul> <li>Oversee the leasing and tenancy function, ensuring structured, compliant, and consistent processes across the portfolio.</li> <li>Drive strategy to minimise vacancy and optimise renewals through data-driven pricing and proactive negotiations.</li> <li>Ensure all tenancy documentation is accurate, compliant, and aligned with company standards.</li> </ul> Tenant Relations, Disputes &amp; Legal <ul> <li>Handle escalated tenant disputes and defaults in partnership with external PMs, protecting investor interests while maintaining professionalism.</li> <li>Manage legal processes end-to-end, including documentation, coordination with legal advisors, and timely resolution.</li> <li>Oversee the tenant lifecycle processes, from onboarding and renewals to move-ins/move-outs and inspections, while upholding high standards and efficiency.</li> </ul> Cross-Team Collaboration <ul> <li>Partner with Operations to scale core processes such as dividend distributions, investor communications, and portfolio reporting.</li> <li>Support the Transactions team with accurate rental assumptions for acquisitions and exits, aligning projections with actual performance.</li> <li>Collaborate with Finance to ensure reconciliations, payment approvals, and cashflow forecasts are accurate and timely.</li> </ul> Reporting &amp; Monitoring <ul> <li>Own monthly reporting on property performance, KPIs, and incident updates, escalating critical issues with proposed solutions.</li> <li>Provide stakeholders and investors with timely, data-driven updates that reinforce confidence in portfolio performance.</li> <li>Drive transparency and accountability across the function through clear reporting frameworks.</li> </ul>

Senior Property Manager

Antal International LLC-FZ

Job Objective:The Community Manager oversees day-to-day operations of residential and commercial properties, ensuring a high level of tenant and owner satisfaction. The role focuses on building strong relationships, resolving issues efficiently, and maintaining compliance with regulatory requirements.Key Responsibilities:· Serve as the primary point of contact for tenants, owners, and vendors, ensuring timely and effective resolution of inquiries and concerns.· Supervise and coordinate maintenance teams, vendors, and support staff to ensure smooth property operations.· Implement and monitor building management procedures, policies, and compliance with RERA regulations and Mollak system requirements.· Maintain accurate records of tenant and owner interactions, service requests, and resolutions.· Plan and execute tenant engagement initiatives to foster a positive community environment.· Identify operational improvements and escalate unresolved issues to senior management.· Prepare reports, dashboards, and updates for management on property performance and tenant satisfaction.

Community Manager

Al Fursan Contracting

The Role
 The Renewal Executive plays a key role in maintaining tenant relationships by managing lease renewals efficiently and professionally. This position ensures renewals are completed on time, terms are adhered to, and tenants receive excellent service throughout the process. Key Responsibilities: - Manage and processes tenancy renewals within approved timelines and rent structures. - Communicate with tenants, issue renewal notices and negotiate terms. - Coordinate with Accounts to clear balances and collect payments and required documents. - Prepare, update, and submit renewal files and reports to the team leader. - Collaborate with Legal, Accounts & Maintenance teams to ensure smooth processing. - Handle tenant inquiries, resolve issues, and support retention efforts. - Liaise with authorities (DEWA, DLD, Master Developers) for renewal related matters.
 
Requirements
 <ul>
<li>Bachelor's Degree in Business , Real Estate, or a related field. - 1-3 years experience in property renewals or leasing (UAE experience) - Strong communication, negotiation and organizational skills. - Good knowledge of UAE tenancy laws and real estate procedures.</li>
</ul>
About the company
 ALFURSAN CONTRACTING has its workplaces in Dubai and renders fast and astounding Civil and MEP Contracting administrations. Our Company has demonstrated reputation for effective and auspicious consummation of all tasks. We consolidate a thorough concentrate on extraordinary development with a devotion to predominant and creative customer benefit. By grasping the requirements of our customers and fitting arrangements, we have reliably exhibited the capacity to comprehend and execute completely the extent of any venture. Drawing on a solid and committed workforce, and additionally best in class hardware, ALFURSAN CONTRACTING is exceptionally met all requirements to handle even the most complex of tasks.

Renewal Executive

Confidential Company

We are seeking an experienced and community-focused Mall Manager to oversee the day-to-day operations, tenant management, and strategic performance of 4 community malls in Dubai. You will be responsible for ensuring smooth mall operations, high tenant satisfaction, community engagement, and optimal financial performance. This role requires a balance of operational expertise, customer service mindset, and a strong commercial acumen suited for a retail or hospitality environment.Mall Operations Management<ul><li>Oversee daily mall operations, including security, cleaning, maintenance, parking, and common area management.</li><li>Ensure all service providers are performing as per SLAs and mall standards.</li><li>Conduct regular inspections of the properties and implement any corrective actions as required.</li><li>Carry out routine checks to ensure that all tenant stores are trading, merchandised and kept clean and safe.</li><li>Ensure all maintenance and safety issues highlighted by the tenants are promptly escalated and resolved by the operations team and service providers.</li><li>Lead, train, and motivate mall staff to ensure a high-performance work environment focused on delivering exceptional customer experiences</li></ul>Tenant Relations & Leasing Support<ul><li>Serve as the main point of contact for all tenants regarding operational matters.</li><li>Ensure excellent communication and lease compliance with all tenants through regular meetings and visits</li><li>Support the leasing team with handovers, onboarding, and coordination of new tenant openings or closures.</li><li>Conduct tenant orientation meetings for all malls, covering emergency procedures, communication systems and other security procedures relating to the tenants.</li><li>Lead any marketing efforts to maximize occupancy, revenue and footfall.</li></ul>Budgeting & Financial Management<ul><li>Prepare and manage the mall’s OPEX budget including service charges and common area expenses.</li><li>Monitor financial performance, control costs and ensure adherence to regulations, providing regular reports to senior management on key metrics and operational challenges</li></ul>Compliance & Safety<ul><li>Ensure the mall is in full compliance with Dubai Municipality, Civil Defense, and other regulatory bodies.</li><li>Oversee emergency preparedness, health & safety procedures, and fire safety systems.</li><li>Maintain accurate documentation and reports for inspections, certifications, and audits.</li></ul>Performance Monitoring & Reporting<ul><li>Track KPIs including occupancy rate, tenant satisfaction, footfall, revenue, and operational efficiency.</li><li>Prepare monthly and quarterly reports for senior management and stakeholders.</li><li>Recommend improvements to enhance customer experience and tenant performance.</li></ul>

Mall Manager

MHM Real Estate

Job Title: Property Manager &ndash; Real Estate Location: Bay Square, Business Bay. Job Type: Full-Time | Immediate JoinerJob Summary:We are seeking a highly organized and experienced Property Manager to oversee day-to-day operations across multiple residential and/or commercial units. This is a managerial role requiring hands-on experience in dealing with multiple landlords, managing tenant relations, handling contracts, maintenance, and ensuring high occupancy levels.Key Responsibilities:<ul><li>Manage and oversee a portfolio of residential and/or commercial properties.</li><li>Maintain strong relationships with landlords and tenants.</li><li>Handle lease negotiations, renewals, and termination processes.</li><li>Coordinate maintenance and repairs with vendors and contractors.</li><li>Ensure timely rent collection and follow-up on arrears.</li><li>Conduct regular inspections and prepare reports.</li><li>Resolve tenant complaints and disputes in a professional manner.</li><li>Maintain accurate records of property operations and finances.</li><li>Stay updated on legal regulations and compliance related to property management.</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in property management.</li><li>Strong experience handling multiple units and multiple landlords.</li><li>Excellent communication and negotiation skills.</li><li>Strong knowledge of real estate Rental laws and regulations in the UAE.</li><li>Proficiency in property management software is a plus.</li><li>Ability to multitask, prioritize, and work independently.</li><li>Arabic language is a Plus.</li></ul>Salary &amp; Benefits:<ul><li>AED 5000 &ndash; 10,000 per month (based on experience)</li><li>Other benefits as per UAE labor law</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li></ul>

Property Manager

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