zain1635 - contact center agent Jobs in Room Dining Assistant Server Jobs In Room Dining Assistant Server Jobs In Kuwait Jobs In Kuwait

zain1635 - contact center agent

zain1959 - prepaid segments Jobs in Room Dining Assistant Server Jobs In Room Dining Assistant Server Jobs In Kuwait Jobs In Kuwait

zain1959 - prepaid segments

zain2028 - postpaid offer configuration Jobs in Room Dining Assistant Server Jobs In Room Dining Assistant Server Jobs In Kuwait Jobs In Kuwait

zain2028 - postpaid offer configuration

zain2028 postpaid offer configuration

Zain Kuwait

<div>
 
 About The Role
 
 
 
 The Postpaid Offer Configuration supports the development and configuration of attractive and data-driven offers across Postpaid segments. Working closely with analytics, marketing, and technical teams, the analyst contributes to offer planning, documentation, and execution across B2C channels. This role is focused on ensuring timely, efficient, and insight-driven offer delivery that aligns with commercial goals.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Act as the first line of support for CVM offer configuration, banner setup, and digital ads, resolving issues or escalating as needed
 </li>
 <li>
 Coordinate with internal and external stakeholders to ensure timely and successful campaign and offer launches
 </li>
 <li>
 Support in planning, configuring, and documenting new offers, including drafting high-level technical requirements
 </li>
 <li>
 Provide daily, weekly, and monthly performance reports to monitor KPIs and identify areas for improvement
 </li>
 <li>
 Generate monthly CVM-related reports for the CVM, digital, and analytics director
 </li>
 <li>
 Maintain effective coordination across teams when launching new CVM initiatives
 </li>
 <li>
 Prioritize tasks based on commercial value, strategic alignment, and customer impact
 </li>
 <li>
 Assist with customer base segmentation analysis to identify micro-segment targets
 </li>
 <li>
 Research market trends (loyalty, retention, churn, etc.) to inform CVM strategies
 </li>
 <li>
 Extract and analyze internal and external data to uncover trends, behavioral shifts, and performance evolution
 </li>
 <li>
 Design and deploy predictive models to support business objectives, including churn prediction, upsell propensity, and offer personalization
 </li>
 <li>
 Develop customer profiles and segmentation models to improve targeting accuracy across products, channels, and lifecycle stages
 </li>
 <li>
 Build internal and external use cases such as market benchmarking, penetration analysis, and data monetization solutions
 </li>
 <li>
 Translate business challenges (e.g., stagnant penetration rates, low conversion) into data-driven solutions
 </li>
 <li>
 Partner with commercial and marketing teams to define relevant segments and optimize campaign strategies
 </li>
 <li>
 Contribute to the development of real-time decisioning tools that enhance personalization and improve customer engagement
 </li>
 <li>
 Support in offer sizing, profitability analysis, and feasibility studies
 </li>
 <li>
 Develop and maintain offer documentation and support materials
 </li>
 <li>
 Liaise with marketing teams to incorporate customer behavior and market insights into campaign design
 </li>
 <li>
 Monitor and report on operational and financial KPIs, ensuring alignment with set targets
 </li>
 <li>
 Ensure compliance with environmental regulations and internal policies as mandated by statutory bodies and Zain Group
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately.
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait.
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and coordination abilities
 </li>
 <li>
 Good understanding of customer segmentation and journey mapping
 </li>
 <li>
 Basic knowledge of offer lifecycle and campaign execution
 </li>
 <li>
 Analytical mindset with ability to interpret data and identify trends
 </li>
 <li>
 Proficiency in Excel and PowerPoint; knowledge of SQL/VBA is a plus
 </li>
 <li>
 Familiarity with telecom products and services
 </li>
 <li>
 Organized, detail-oriented, and proactive team player
 </li>
 <li>
 Willingness to learn agile methodologies
 
 
 </li>
 </ul>
 
 Education Level/ Major
 
 
 
 Bachelor&rsquo;s Degree required; MIS / BI / Data Analyst &amp; Data Science or a related field
 
 
 
 Years Of Experience
 
 
 
 +5
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2028 - Postpaid Offer Configuration

<div>
 
 About The Role
 
 
 
 Prepaid Segments supports in the development and execution of commercially attractive, above the line, Prepaid voice and broadband acquisitions products, services and campaigns that cater to the consumer segment. The Prepaid Analyst aids in the definition of the strategy, analyzes trends and customer preferences, and often leads the documentation effort concerning concept papers, value propositions, product specifications. Additionally, the Prepaid Analyst will be required to coordinate with various stakeholders across Zain to help ensure the consistent and timely production of initiatives
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Support the development and documentation of product designs, concept papers, and lend support to product production throughout the pipeline (marcom, technical, sales agent trainings, etc.) communicate in- depth business requirements to technical teams
 </li>
 <li>
 Coordination with relevant stakeholders including internal Marketing (Budgeting, Planning, and Customer Insights and CVM, Marcom functions etc.) as well Non-Marketing departments (Technical, Business Intelligence, Legal, Sales etc.) to help ensure successful and timely product launches
 </li>
 <li>
 Conduct post launch analysis to verify the profitability of launched product and services, identify threats and opportunities, and provide recommendations accordingly.
 </li>
 <li>
 Research industry trends to identify and respond to developments relevant to Zain
 </li>
 <li>
 Benchmark international markets with regard to ATL Prepaid products, services and customer requirements, derive learnings for Zain and report to Segment management to support the generation of initiative ideas
 </li>
 <li>
 Liaise with marketing functions (Budgeting, Planning and Customer Insights) to develop deeper understanding of acquisition trends and behavior, as well as competition developments in order support the development of customer value propositions for new acquisition related offerings, promotions and campaigns
 </li>
 <li>
 Verify and health check outputs from Business Intelligence team based on knowledge of the business and available sources.
 </li>
 <li>
 Support in the market sizing of potential opportunity for new products, via value proposition and business case presented by Segments and CVM teams
 </li>
 <li>
 Monitor operational and financial KPIs by conducting daily, weekly and monthly statistical reports, and ensure targets are met, provide regular reporting to management
 </li>
 <li>
 Analyze recorded performance based on KPIs and provide actionable insights
 </li>
 <li>
 Support in collaborating with remaining marketing teams to achieve commercial ambitions including: (expansion of core offerings, boosters, add-ons, channel load migration initiatives, channel experience enhancement initiatives, and BTL opportunities)
 </li>
 <li>
 Assist in taking an active role in supporting the Operational Marketing Director in identifying and overseeing new business partnership opportunities and value-add creations to add to the Zain Portfolio
 </li>
 <li>
 Ensure close coordination with Sales / Care / Digital departments and ensure ambitious product &amp; service levels are achieved / enhanced for the postpaid segment
 </li>
 <li>
 Assist in the facilitation of effective &amp; efficient development &amp; roll-out of services and features in close coordination with all stakeholders
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 </li>
 <li>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities.
 
 
 </li>
 </ul>
 What We Need From You
 
 
 
 Skills
 
 
 
 
 Education Level/ Major:
 
 
 
 <ul>
 <li>
 Proven ability to build enduring professional relationships leading to outstanding performance
 </li>
 <li>
 Strong organization and project management skills
 </li>
 <li>
 Proficiency in agile methodologies
 </li>
 <li>
 Knowledge of project management tools, like Jira or Trello
 </li>
 <li>
 Advanced Microsoft Office toolkit (Excel, pptx)
 </li>
 <li>
 Strong digital and analytical skillset
 </li>
 <li>
 Ability to translate complex concepts into simplified business rules
 </li>
 <li>
 Ability to support in brainstorming technical solution workarounds in product design without hampering customer experience
 </li>
 <li>
 Customer journey design experience
 </li>
 <li>
 Excellent negotiation skills
 </li>
 <li>
 Excellent verbal communication skills
 </li>
 <li>
 Motivated and self-driven, with a proven history of success in previous roles
 </li>
 <li>
 Good interpersonal and customer care skills
 </li>
 <li>
 Strong problem-solving skills and ability to identify and frame key issues
 
 
 </li>
 </ul>
 High reliability in executing tasks within expected timeframe and to expected quality standards
 
 
 Bachelor&rsquo;s Degree required Business or a related field; Master&rsquo;s in business/MBA preferred
 
 
 
 Years Of Experience
 
 
 
 +3
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN1959 - Prepaid Segments

Kaizen United Customer Service Company

Key responsibilities<ul><li>Installation: Install low-voltage equipment and wiring, connecting components and running cables through walls, ceilings, or conduits according to blueprints and specifications.</li><li>Maintenance and repair: Perform routine maintenance, troubleshoot and repair faulty systems, and upgrade hardware and software as needed.</li><li>Testing and configuration: Test systems for functionality and proper configuration, ensuring they meet all standards and requirements.</li><li>Documentation: Maintain service records and complete work orders.</li><li>Compliance: Ensure all work complies with electrical codes and safety standards.</li><li>Inventory and ordering: Track and order necessary materials and parts.</li></ul>Required skills and qualifications<ul><li>Knowledge of electrical standards, low-voltage systems, and wiring techniques (including fiber optics)</li><li>Ability to read and interpret blueprints</li><li>Strong troubleshooting and problem-solving skills</li><li>Proficiency with tools and testing equipment</li><li>Good communication skills for interacting with clients and team members</li><li>Physical fitness to perform tasks like climbing ladders and bending</li></ul>Job Types: Full-time, PermanentPay: From KD800.000 per month

Low-Voltage Technician [Moscow, Russia]

Alghanim Industries

<div>
 Job description:
 
 
 
 
 Job Summary
 
 
 
 Seeking a Network Engineer &ndash; Starlink Deployment &amp; Support to lead the setup and integration of
 
 Starlink connectivity
 
 for commercial offices and residential homes. The role involves training and supporting field technicians, troubleshooting customer connectivity issues, and ensuring seamless Starlink integration with routers, mesh networks, and other networking equipment.
 
 
 
 Job responsibilities
 
 
 
 1. Installation, Network Setup &amp; Configuration:
 
 <ul>
 <li>
 Understand Starlink device installation and connectivity setup in detail, assist in deploying and configuring Starlink connectivity for customers (both residential and commercial).
 </li>
 <li>
 Assist customers to set up and optimize routers, mesh networks, IP configurations and NAT settings to ensure stable internet performance delivered through Starlink.
 </li>
 <li>
 Guide customers on best practices for network setup and performance optimization.
 </li>
 </ul>
 
 2. Training &amp; Technical Support:
 
 <ul>
 <li>
 Train field technicians on Starlink installation, router configuration, mesh networking, and troubleshooting.
 </li>
 <li>
 Develop training materials and SOPs for technicians to follow during installations.
 </li>
 <li>
 Provide remote and on-site technical support to resolve Starlink connectivity issues, including integration with third-party routers and network setups.
 </li>
 <li>
 Work with internal technical team to resolve escalated service issues.
 </li>
 </ul>
 
 3. Customer Support &amp; Service Optimization:
 
 <ul>
 <li>
 Collaborate with field teams to ensure timely installations and minimal service disruptions.
 </li>
 <li>
 Document and track common customer issues to enhance troubleshooting guides and best practices.
 </li>
 <li>
 Maintain detailed logs of installations, configurations, and service calls for performance analysis.
 </li>
 </ul>
 
 
 Candidate Requirements
 
 
 <ul>
 <li>
 
 Experience
 
 : 0-1 year in network engineering, support, or telecom operations with a focus on i
 
 nternet connectivity
 
 
 and configurations
 
 . OR someone who did an 3-6 month internship in telecommunication company is similar role.
 </li>
 <li>
 
 Technical Expertise
 
 : Hands-on experience with
 
 internet connectivity, like fiber or 5G routers, mesh networks, IP addressing, firewalls, and Wi-Fi optimization
 
 .
 </li>
 <li>
 
 Training &amp; Team Management
 
 : Strong ability to train and mentor
 
 field technicians
 
 in network installations and troubleshooting.
 </li>
 <li>
 
 Customer Interaction
 
 : Experience in on-site and remote customer support, ensuring high service quality. Proficiency in interacting with customers in Arabic or English with the ability to explain technical concepts to non-technical users.
 </li>
 <li>
 
 Tools &amp; Systems
 
 : Proficiency in network diagnostic tools, remote troubleshooting software, and system logs analysis.
 </li>
 </ul>
</div>

Alghanim Academy - Network Engineer, Xcite (Full-time opportunity)

Confidential

<div>
 
 
 Job Summary:
 
 
 
 The SAP System Administrator is responsible for managing, supporting, and maintaining the company&rsquo;s SAP Business ByDesign and SAP SuccessFactors environments. The role involves day-to-day system operations, user support, data integrity, and continuous coordination with the SAP Implementation Partner to ensure smooth deployment, issue resolution, and ongoing system enhancements.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
 <li>
 Manage daily operations, system health, and performance of SAP Business ByDesign and
 </li>
 <li>
 SuccessFactors.
 </li>
 <li>
 Handle system configuration, user access control, and authorization management.
 </li>
 <li>
 Execute and monitor system updates, patches, and backups.
 </li>
 <li>
 Ensure data accuracy, security, and compliance with internal IT policies.
 </li>
 <li>
 Monitor integrations between SAP systems and other business applications (e.g., Finance, HR, CRM, Attendance, POS, or BI tools).
 </li>
 <li>
 Work directly with SAP Implementation Partner to follow up on open tickets, enhancements, and system issues.
 </li>
 <li>
 Participate in project meetings, testing, and UAT sessions for new features or modules.
 </li>
 <li>
 Document technical issues, communicate priorities, and validate solutions delivered by the partner.
 </li>
 <li>
 Ensure project timelines and deliverables are met according to agreed schedules.
 </li>
 <li>
 Provide first and second-level support to end users on SAP-related issues.
 </li>
 <li>
 Manage support tickets and ensure timely resolution within SLA.
 </li>
 <li>
 Conduct periodic training sessions for employees on system updates or new functionalities.
 </li>
 <li>
 Prepare user manuals, guides, and FAQs for internal reference.
 </li>
 <li>
 Generate scheduled and ad-hoc reports from SAP systems for management.
 </li>
 <li>
 Identify and propose process improvements and automation opportunities.
 </li>
 <li>
 Collaborate with finance, HR, and operations teams to enhance workflow efficiency.
 </li>
 <li>
 Maintain accurate documentation for system configuration, access logs, and change requests.
 </li>
 <li>
 Ensure compliance with data privacy, security, and audit requirements.
 </li>
 <li>
 Track all system activities and maintain version control for any customization or development.
 </li>
 </ul>
 
 
 
 
 Candidate Skills and Qualifications:
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, or related field.
 </li>
 <li>
 Minimum 3 years&rsquo; experience in SAP Business ByDesign and/or SuccessFactors administration.
 </li>
 <li>
 Strong knowledge of modules: Finance, Sales, HR, and CRM.
 </li>
 <li>
 Experience working with SAP Partners or implementation teams.
 </li>
 <li>
 Understanding of system integration (APIs, Web Services, or Middleware).
 </li>
 <li>
 Excellent problem-solving, documentation, and communication skills.
 </li>
 <li>
 Strong analytical mindset with attention to detail and data accuracy.
 </li>
 <li>
 Ability to manage multiple tasks, prioritize, and work under pressure.
 </li>
 </ul>
</div>

SAP System Administrator

Nejoud Restaurant Management Company

Responsible for planning, coordinating, and managing all activities related to the implementation, maintenance, and support of business and clinical applications within the organization. Ensures projects are delivered on time, within scope, and aligned with organizational goals.Key Responsibilities:<ul><li>Manage end-to-end application implementation, upgrades, and integrations.</li><li>Coordinate with vendors, internal teams, and end-users for smooth project execution.</li><li>Gather and document user requirements and translate them into functional specifications.</li><li>Monitor project timelines, risks, and deliverables.</li><li>Provide ongoing support, troubleshooting, and training to end-users.</li><li>Maintain documentation, configuration records, and change logs.</li><li>Ensure data integrity, compliance, and system security.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in application project coordination or management.</li><li>Strong understanding of software implementation lifecycles.</li><li>Excellent communication, documentation, and stakeholder management skills.</li><li>Ability to prioritize tasks and manage multiple projects simultaneously.</li></ul>Job Type: Full-timePay: From KD500.000 per month

Application Coordinator

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