Semi Skill Laborer

JOB_REQUIREMENTS

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Employment Type

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Company Location

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Salary

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POSITION OVERVIEW

Applications accepted from: All Persons Interested
Division/Section: Bush Intercontinental / International Services
Workdays & Hours*: *Shift work, including rotation, weekends, and holidays. (*Subject to change)

PURPOSE OF DIVISION

International Services provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. The International services team serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, City departments and HAS cost centers.

PURPOSE OF THE POSITION

The purpose of this position is to deliver a high level of customer service to International arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high performance operational processes and workflows are followed. To quickly adapt in an ever-changing airport environment.

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The International Services Operations Team’s vision is to firmly establish a high-performance organization comprised of talented airport professionals possessing subject matter expertise who embrace the core values of the Houston Airport System. Our mission is to ensure a safe, secure, and efficient operating environment by maintaining strict compliance with federal, state, and local government regulations while simultaneously providing the highest levels of customer service for all passengers, visitors, tenants, and employees. Provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common-use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. Serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, department cost centers, and city departments.

The purpose of the Semi-Skilled Laborer within the International Services section is to deliver a high level of customer service to International arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer-friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high-performance operational processes and workflows are followed. To quickly adapt to an ever-changing airport environment.

"Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date."

The Semi-Skilled Laborer duties will include but are not limited to:

Operates hand tool equipment when needed to perform a variety of tasks to support international operations.
Monitors inventory control.
Performs basic maintenance, assembly, and repairs to structures, facilities, and equipment.
Performs additional miscellaneous assignments as required.
Maintain a jam-free carousel operation and clear all remaining bags from the carousel to facilitate customs processing.
Using multilingual skills to assist and facilitate international passengers through the FIS, obtain quarterly customer service ratings (CSPC) of 80% or higher within 9 months.
Maintain 100% compliance with Safety SOPs; have zero preventable or at-fault safety accidents/incidents.
Assist TSA with the movement of bags during peak screening times.
Performs other duties as assigned.

WORKING CONDITIONS

The position requires extensive, near-continuous physical exertion such as the repeated lifting of very heavy objects (more than 80 pounds), deep bending, climbing steps, and/or assuming awkward positions. There are routine exposures to significant levels of heat, cold, moisture, and air pollution. The position may involve periodic exposure to chemical substances and physical trauma of a minor nature such as cuts, bruises, and minor burns. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. This job requires the ability to stand and walk for extended periods of time on a hard-surfaced floor.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS

Ability to read, write, add, subtract and follow oral and/or basic written instructions as might normally be acquired through 9 to 11 years of formal schooling. No special knowledge of any subject area or technical field is required

EXPERIENCE REQUIREMENTS

Six months of related experience are required.

LICENSE REQUIREMENTS

Must have a valid Texas Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

PREFERENCES

Preference will be given to applicants with one year of experience using bilingual or multilingual skills in a customer service environment.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
The selection process will involve an application review and/or interview. Department may administer skills assessment tests.

SAFETY IMPACT POSITION - YES
YES - If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test.

Pay Grade 6

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (281-233-1842). If you need login assistance or technical support call 855-524-5627. If you need special services or accommodations, call (281-233-1842). (TTY 7-1-1)

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided.

Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit https://www.youtube.com/watch?v=EDWLV_sJFoM.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.