Senior Agency Account Manager

Senior Agency Account Manager

Social Behavior

Houston, TX • Hybrid

About Us

Social Behavior is an established, successful, eleven-year-old woman-led social media agency serving high-performing business owners, CEOs, and investors across franchises, food and beverage brands, lifestyle concepts, and fast-scaling businesses. We specialize in high-ticket, turn-key monthly social media management, engagement strategies, and influencer marketing.

We move fast, we work hard, and we deliver. Our clients expect excellence and we expect the same from our team.

If you thrive in a fast-paced agency environment and enjoy being the person who keeps things running smoothly, this role is for you.

The Role

We are hiring a full-time Agency Account Manager to oversee client relationships and ensure flawless execution of their social media marketing services. You’ll manage a roster of 15–20 clients, act as the primary point of contact, coordinate with the creative team, and maintain strategic alignment across content, engagement, ads, and reporting.

This is not an administrative or junior coordinator role.

This is a strategic client-facing position where you keep deliverables on track, lead monthly cycles, guide client expectations, and ensure nothing slips through the cracks.

What You’ll Do

• Serve as the direct point of contact for clients
• Host monthly client calls and provide clear, actionable recaps
• Manage approvals, feedback, and ongoing communication
• Coordinate content, engagement strategy, influencer tasks, and event marketing
• Oversee internal workflows to ensure monthly deadlines are met
• Review analytics and deliver monthly performance reports
• Submit or fulfill paid social ad requests
• Support crisis or emergency communication when needed
• Collaborate with PR, design, video, SEO, and other partners
• Maintain client notes, Trello boards, and workflows updated at all times
• Support new client onboarding and internal prep

What You Bring

• 3+ years in account management or client-facing roles
• Preferably agency experience or service industry experience
• Strong understanding of social media marketing and digital advertising
• Excellent verbal communication, call etiquette, and professionalism
• Highly organized with strong prioritization skills
• Comfortable managing 15–20 clients and multiple deadlines
• Experience with Google Workspace, Trello, Slack, Canva, Meta Ads Manager, analytics tools
• Self-motivated, solutions-oriented, and confident with clients
• Able to guide creative team members and maintain expectations

Location & Schedule

• Houston-based
• Hybrid: In office 2 days per week
• Schedule: Monday–Thursday 8–5, Friday 8–12
• Occasional weeknight/weekend event attendance required

Compensation & Benefits

• Probationary Period (60 Days): $40,000/year
• Post-Probation Salary: $45,000–$50,000/year depending on experience
• Quarterly Bonus: Up to $1,500/quarter ($6,000 annually)
• Unlimited PTO after probation period
• W-2 employee, paid bi-weekly with federal taxes withheld

Pay: From $45,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Work Location: In person