Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to to join our SDG Production Services team in Liquidity and Financing Platform (Deposit Enablement) team. This role is located in Chennai.

In this role, you’ll make an impact in the following ways:

• Provide day-to-day support for user queries, applications, mainframe jobs, and batch processes
• Implement monitoring and automation solutions, including AI/ML where applicable
• Build Java/Python scripts to automate manual tasks and optimize support workflows
• Troubleshoot distributed applications and resolve critical issues promptly
• Manage time-sensitive incidents while meeting SLAs
• Maintain issue logs, knowledge base entries, and technical documentation
• Perform deep-dive troubleshooting as SME across mainframe and distributed systems
• Collaborate with developers on CI/CD and automation initiatives
• Support deployments and releases across mainframe, distributed, and cloud environments

To be successful in this role, we’re seeking the following:

• Production support experience—preferably within the Finance or Banking sectors—is not mandatory, but candidates with this background will be given priority.
• Proficiency with monitoring tools such as Splunk, AppDynamics, Prometheus, Grafana, Moogsoft, or similar platforms.
• Programming skills in Java, C#, or Python to automate manual tasks and develop AI-driven utilities for business-as-usual operations.
• Strong experience with SQL and Oracle databases, including the ability to write and optimize complex queries.
• Hands-on experience in deployment processes and advanced debugging capabilities.
• Familiarity with Mainframe technologies including JCL, COBOL, DB2, and CICS.
• A self-motivated individual who thrives both independently and within team environments.
• Excellent organizational skills, with the ability to manage multiple priorities under pressure.
• Willingness to work weekends and shifts as required.
• Outstanding communication skills—written, verbal, and interpersonal.
• A demonstrated ability to contribute to business and technology objectives through proactive engagement and delivery.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.