SENIOR BRANCH MANAGER

• Business Development & Sales:
• Achieve branch sales targets for products like gold loans, personal loans, or SME loans.
• Drive customer acquisition, lead generation, and cross-selling of additional NBFC products.
• Develop local marketing strategies and build relationships with customers, dealers, and community stakeholders.
• Branch Operations & Compliance:
• Oversee daily branch functioning, including cash management and loan disbursement.
• Ensure strict adherence to RBI guidelines, company policies, and audit requirements.
• Manage risk effectively and monitor branch profitability.
• Team Leadership & People Management:
• Supervise, train, and motivate branch staff, including loan officers and customer service representatives.
• Set performance goals for team members and conduct regular performance reviews.
• Foster a positive, productive, and high-performing work environment.
• Customer Service & Relationship Management:
• Ensure high standards of customer service and effective grievance redressal.
• Handle escalated customer issues to maintain customer trust and satisfaction.
• Financial Management:
• Prepare and manage the branch budget and financial reports.
• Monitor financial performance to ensure the branch aligns with overall company goals.
• Collections & Portfolio Management:
• Monitor loan portfolio quality and overdue accounts.
• Coordinate with credit and recovery teams to reduce Non-Performing Assets (NPAs).

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Work Location: In person