Senior Business Analyst

Role: Senior Business Analyst

Location: Oakland, CA (Hybrid- 0-3 Days Per Week On Average)

Duration: 12+ Months

Contract type: Able to work on W2 Only (No C2C or 1099)

TOP THINGS LOOKING FOR:

o Strong analytical, communication, and documentation skills. Experience writing process documentation.

o Demonstrated organizational skills in multi-tasking and managing multiple projects

o Self-directed, with the ability to anticipate and identify urgent needs

Position Summary

• We are seeking a detail-oriented and strategic Business Analyst to support the development of high-quality knowledge articles that will fuel AI-driven automation and digital transformation initiatives.
• This role bridges People operations and technology, ensuring that knowledge assets are structured, accurate, and optimized for machine learning and AI applications.
• This position is classified as a hybrid work type.
• The successful candidate should generally plan to work from the Oakland General Office 0-3 days per week, on average.

Job Responsibilities:

• Knowledge Article Development

• Collaborate with subject matter experts (SMEs) across departments to gather, analyze, and document business processes and workflows.

• Translate complex operational procedures into clear, structured knowledge articles suitable for AI consumption.

• Ensure articles follow metadata, tagging, and formatting standards for AI training and automation platforms.

• AI & Automation Enablement

• Partner with AI developers and automation teams to identify knowledge gaps and opportunities for process automation.

• Validate and test knowledge articles in AI environments to ensure accuracy and usability.

• Continuously refine content based on AI performance feedback and user interactions.

• Stakeholder Collaboration

• Facilitate workshops and interviews with business units to capture tribal knowledge and undocumented processes.

• Act as a liaison between business teams and technical teams to ensure alignment on knowledge strategy.

• Governance & Quality Assurance

• Maintain version control and audit trails for all knowledge assets.

• Implement quality assurance checks to ensure consistency, relevance, and compliance with organizational standards.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Information Systems, or related field.

• 3+ years of experience in business analysis, technical writing, or knowledge management.

• Familiarity with AI technologies, automation platforms (e.g., RPA), and knowledge bases.

• Strong analytical, communication, and documentation skills.

• Experience with tools like MS Copilot, SharePoint, ServiceNow Knowledge Management, or similar platforms.

Preferred Skills:

• Understanding of natural language processing (NLP) and machine learning concepts

• Experience working in Agile or hybrid project environments

• Ability to visualize workflows and processes using tools like Visio

• Demonstrated organizational skills in multi-tasking and managing multiple projects

• Self-directed, with the ability to anticipate and identify urgent needs

• Excellent active listening skills, excellent oral and written communication skills

• Exceptional attention to detail and deadlines