Senior Captain Acquisition & Market Ops Associate - Al Ain

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region's best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

Role overview

As part of the Captain Acquisition & Market Operations team, you will be the driving force behind our supply growth. You will play a pivotal role in building and managing the supply base-from onboarding third-party logistics (3PL) partners to ensuring Captain availability and operational readiness. This role is integral with supplier coordination, captain onboarding, and ramp-up activities, to ensure that our markets are fully equipped to meet the demand and deliver exceptional service.

Responsibilities

• Own and lead the full captain acquisition process.
• Initiate and manage onboarding conversations with 3PL partners and logistics suppliers
• Align captain supply with Careem's growth plans by ensuring 3PLs meet their commitments.
• Track and enforce fulfilment targets.
• Distribute captain swag/uniforms and coordinate training initiatives.
• Build and nurture relationships with 3PL providers to establish trust and long-term collaboration.
• Serve as the point of contact for resolving operational issues with suppliers and captains.
• Maintain clear documentation and reporting of acquisition progress and supply health.

Requirements

• 3+ years of experience in acquisition, logistics, or operations in a fast-moving environment (e.g., food tech, q-commerce, mobility)
• Proven track record of last mile operations or supplier/vendor management
• Excellent communication and stakeholder management skills.
• Intermediate Excel/Google Sheets proficiency required; SQL is a plus.
• Analytical mindset with comfort handling numbers and supply metrics.
• Entrepreneurial spirit and adaptability to thrive in a dynamic, fast-paced environment.
• Demonstrated ability to lead cross-functional projects independently.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.