Senior Customer Care Manager - Tractors

Candidates should possess between 3 to 10 years of relevant experience within the automotive service domain, particularly with exposure to dealership operations, technical service management, and customer care initiatives. Experience in guiding technical teams and implementing service schemes that improve dealer profitability is highly desirable.

Demonstrated ability to manage cross-functional coordination within a large organization and familiarity with warranty processes, service audits, and technical training will be advantageous. Experience in conducting service audits and dealership commissioning assessments will be considered a strong plus.

Preferred candidates will have worked in the automotive, farm equipment, or heavy machinery industry, specifically within roles related to customer service, technical support, or operations management at dealership or regional office levels.

Experience within companies known for quality service delivery and robust after-sales support systems is advantageous, including familiarity with service processes, dealer management systems, and customer engagement practices applied in competitive environments.

A Bachelor of Engineering (B.E.) degree from a recognized institution is required, ideally with a focus on mechanical, automotive, or industrial engineering disciplines.

Additional certifications or training relevant to service management, quality assurance, or customer care will enhance a candidate's profile. A solid foundation in technical principles combined with practical dealership or service environment experience is essential.

At Mahindra and Mahindra Limited, our commitment to Diversity, Equity, and Inclusion (DEI) is foundational to who we are as a global leader in the automotive and farm equipment industry. We actively foster an environment where every individual’s unique background, perspectives, and talents are not only welcomed but celebrated.

We uphold fair and equitable practices across recruitment, development, and advancement, ensuring all employees have equal access to opportunities irrespective of any personal characteristic protected by law. Our inclusive culture enables all team members to contribute authentically, fostering innovation and collective success.

We encourage applications from candidates representing diverse communities and experiences to join us in building a workforce that reflects the varied customers and markets we serve. Together, we strive to create a workplace where respect, empathy, and empowerment thrive, bolstering our mission to deliver excellence through collaboration and mutual support.