Senior Customer Fulfillment & Logistics Professional

• Saudi Arabia

Ready to make an impact?

Join Lenovo as a Senior Customer Fulfillment & Logistics Professional! You will report to our Regional FF&GL Lead.

Responsibilities:

• Manage the full order fulfillment cycle, ensuring accurate entry, timely delivery, and invoicing.
• Coordinate with manufacturing, planning, and inventory teams to secure product availability and dispatch.
• Act as the escalation point for customer delivery issues and exceptions.
• Plan and optimize transportation for domestic and international shipments, ensuring cost efficiency.
• Maintain strong relationships with freight forwarders, carriers, and 3PL providers; negotiate rates and service terms.
• Ensure compliance with shipping documentation, customs regulations, and export/import controls.
• Monitor and report key KPIs (OTIF, lead times, backorder rates) and drive process improvements for efficiency and cost savings.
• Collaborate with cross-functional teams to enhance service levels, reduce costs, and provide strategic insights on logistics trends.

Experience:

• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field (Master’s preferred).
• 7–10 years of experience in logistics, customer fulfillment, or supply chain operations, ideally in manufacturing or industrial sectors.
• Proven track record managing carriers, freight forwarders, and 3PL partners.
• Strong knowledge of international shipping, customs procedures, and trade compliance.
• Proficiency in ERP and WMS systems (e.g., SAP) and advanced Microsoft Excel skills. (Lean/Six Sigma is a plus)
• Strong analytical and problem-solving abilities with data-driven decision-making.
• Excellent communication and stakeholder management skills.
• English and Arabic language necessary; Chinese is a plus.

• Saudi Arabia