Senior Debt collection Analyst

, India

Job Family Group:

Finance

Worker Type:

Regular

Posting Start Date:

December 3, 2025

Business Unit:

Finance

Experience Level:

Early Careers

Job Description:

The Senior Credit Analyst is responsible for managing the end-to-end credit/collections operations for the Credit Operations process of India. Primary process covered will be Debt collections with wider linkages to Credits, Cash Allocation, Cash Application and Debt Recovery.
This role provides support to the Debt Management Lead with regards to E2E DC management for the country engaging with business stakeholders and overall responsible of the performance of the country’s KPIs.

Manage Debt Collections:

• A Senior credit analyst is a professional who is responsible for resolving overdue bills and collecting payments from those who owe

• Establishment of appropriate order release support with necessary MOA and the analysis of the overall credit exposure where needed.

• Solve problems quickly and create resolutions that bring in revenue on a regular basis

• Work closely with team members to create ways to bring in cash quickly and find success as a group

• Develop collections methods that consistently lead to achieving or exceeding company financial goals

• Conduct customized collections plans on each customer that consist of emails, phone calls and standard mail correspondence on a daily basis by following the FSCM strategy

• Research each account using customer’s past records such as payment behavior, business history etc. before recommending any order release to MOA holder

• Have frequent connect with Business/stakeholders (COC/COC/CO/Sales etc.)

• Guarantee the processing of payments

• Correctly process Port B filings of the customer’s when needed by keeping DML informed of the same

• Maintain quality customer service and a positive image by resolving customer account inquiries

• Update customer files as and when required with CO team to ensure data integrity

• Direct all billing and reporting activities to DML in accordance to deadlines

• Provide excellent customer service by always being proactive

• Ensure compliance with Global Downstream Credit policy, OCM standards & SOX controls.

• Continuous Improvement- Assist to lead identification and realization of value both as a USD Business Impact outside FO as well as to improve cost efficiency within FO. Initiate and lead the improvement initiatives in India, in full cooperation with Process Excellence team, and support other processes CI initiatives, in an end to end manner. Encourage the team to embed CI mindset and look for opportunity to improve, incl. Quick wins. Help to improve Shell working capital is also a key improvement objective.

• Conduct business engaging &/or cross functional partner meetings. Keep up-to-date on issues by holding regular discussions with the Credit analysts and local Business Sales teams.
  

Skills and Requirements:

• Degree in Accounting or related Finance degree required

• Minimum 2-5years relevant Debt collections/credit or financial experience demonstrating strong financial interpretation & analysis skills

• Experience in credit risk assessment and offer to cash process is an added advantage

• Language: Hindi & English

• Strong diplomatic negotiating skills with ability to make tough decisions and implement action steps to resolve credit issues while maintaining customer relationships.

• Demonstrated leadership capabilities for team projects with ability to motivate team efforts and lead and influence outside organizational boundaries.

• Strong aptitude for managing processes and driving towards best-in-class process performance

• A passion for learning soft and leadership skills

• Passion for coaching is highly desired

Professional Experience

This role requires a result driven, focused leader, with excellent communication skills and strong drive. He or she must be able to work under tight time pressure whilst still maintaining high standards of work not only personally, but also within the team, resiliently. must be able to encourage and support team members in their personal development and positively engage with others to improve business processes and performance where necessary and should possess strong commercial acumen to be able to support the sales organization in credit related matters. He / She must be credible and be able to negotiate with stakeholder at senior levels within their organization.

Key Competences

• Debt management

• Credit Risk

• Manage Operational Credit Risk

• Receivables Management

• Business Partnering

• Governance & Compliance

• Accounting & Reporting

• Project Management

• Data & Digital Skills

About Shell

Shell is a global energy company where we work towards powering progress through more and cleaner energy solutions. We use advanced technologies and take an innovative approach to help build a sustainable energy future. In India Shell has its businesses footprint in Information Technology, Projects & Technology, Finance Operations, Integrated Gas, Downstream & Upstream spread across more than 7 main locations.

An innovative place to work

There’s never been a more exciting time to work at Shell. Everyone here is helping solve one of the biggest challenges facing the world today: bringing the benefits of energy to everyone on the planet, whilst managing the risks of climate change.

Join us and you’ll add your talent and imagination to a business with the power to shape the future – whether by investing in renewables, exploring new ways to store energy or developing technology that helps the world to use energy more efficiently.

An inclusive place to work

To power progress together, we need to attract and develop the brightest minds and make sure every voice is heard. Here are just some of the ways we’re nurturing an inclusive environment – one where you can express your ideas, extend your skills and reach your potential.

We’re creating a space, where people with disabilities can excel through transparent recruitment process, workplace adjustments and ongoing support in their roles. Feel free to let us know about your circumstances when you apply, and we’ll take it from there.

We’re closing the gender gap – whether that’s through action on equal pay or by enabling more women to reach senior roles in engineering and technology.

We’re striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity.

We consider ourselves a flexible employer and want to support you finding the right balance. We encourage you to discuss this with us in your application.

A rewarding place to work

Combine our creative, collaborative environment and global operations with an impressive range of benefits and joining Shell becomes an inspired career choice.

We’re huge advocates for career development. We’ll encourage you to try new roles and experience new settings. By pushing people to reach their potential, we frequently help them find skills they never knew they had, or make career moves they never thought possible.

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DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.