Senior Deposit Quality Control Specialist

At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.

JOB SUMMARY

The Senior Deposit Quality Control Specialist is responsible for ensuring the accuracy and compliance of new account documentation, supporting system administration, and mentoring Quality Assurance staff. This role plays a key part in maintaining regulatory standards, improving operational efficiency, and fostering a collaborative team environment.

ESSENTIAL DUTIES

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.

• Reviews personal and business new account files to ensure compliance with CIP and regulatory requirements.

• Adds or delete ticklers in the system when errors are identified or resolved.

• Conducts product changes and verify documentation accuracy.

• Uploads and reviews new account files in the bank’s document repository.

• Monitors and assigns daily account and workflow reviews to QA staff.

• Conducts internal audits and assists with audit responses.

• Maintains and updates QA department manuals and procedures.

• Ensures timely resolution of ticklers and documentation issues.

• Serves as expert for QA-related systems including new account platforms.

• Assists in CD National Rate line, ICS, and CDARS account setups.

• Prepares IOLTA monthly reporting and assist with ensuring accurate IRS reporting.

• Performs mass maintenance changes using the Maintenance Automation Program (MAP).

• Trains and coaches QA staff on procedures, systems, and customer service best practices.

• Shadows new hires and provide feedback to ensure accurate documentation review.

• Positively influences staff performance and adherences to quality standards.

• Participates in the interviewing and onboarding process.

• Promotes a collaborative and professional team environment.

• Communicates with other departments regarding supported products and processes.

• Assists customer facing employees with account-related inquiries.

• Supports onboarding of specialized Fintech relationships.

• Other duties as assigned.

QUALIFICATIONS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Bachelor’s degree in Business, related field required or equivalent experience

• 3+ 5 years of experience in banking operations, with QA or supervisory experience preferred.

• Strong knowledge of new account documentation and regulatory compliance.

• Excellent verbal, written, presentation and interpersonal communication skills.

• Proficient computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and reporting tools (e.g., Business Analytics, Datapoint).

• Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

• Must be a self-starter with the ability to work independently and as part of a team.

• Ability to adapt to constant change and periods of fast-paced situations while sticking to and meeting deadlines.

BANK SECRECY ACT (BSA)

All employees of Vantage Bank Texas, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.

EOE/M/F/D/V