ABOUT HOTEL DROVER:

Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So dust off your boots, grab your hat and join us at Hotel Drover.

ROLE SUMMARY: The Senior Housekeeping Manager leads daily operations for guestroom and public-area housekeeping, ensuring consistently high standards of cleanliness, presentation, and departmental performance. This role drives team leadership, training, guest satisfaction, and operational excellence in alignment with Hotel Drover’s brand, values, and Autograph Collection service expectations. The position requires strong organizational skills, a proactive leadership style, and the ability to deliver seamless execution in a fast-paced luxury environment.

ESSENTIAL FUNCTIONS:

• Oversee day-to-day housekeeping operations for guestrooms, public areas, laundry, and evening teams to ensure consistent quality and brand standards.
• Lead, coach, and develop housekeeping staff, driving accountability, performance, and a strong service-oriented culture.
• Maintain impeccable cleanliness, presentation, and safety standards through regular inspections and continuous quality improvement.
• Ensure timely response to guest needs, service recovery situations, and operational requests to support overall guest satisfaction.
• Monitor departmental productivity, labor management, and supply usage while adhering to budget guidelines.
• Partner with other hotel departments—especially Engineering, Front Office, and Events—to support operational needs and ensure seamless service execution.
• Ensure accurate room status reporting and effective use of hotel systems such as Opera, HotSOS, and inventory tools.
• Support deep-clean cycles, maintenance programs, and special projects to protect the condition of hotel assets.
• Uphold regulatory compliance, safety standards, and hotel policies across all housekeeping functions.
• Perform additional tasks necessary to support departmental success, including hands-on operational assistance when needed.
• All other duties as assigned.

ENVIRONMENT / PHYSICAL REQUIREMENTS:

• Ability to stand, walk, bend, reach, and move for extended periods.
• Must regularly lift and/or move 10–25 lbs; frequently up to 50 lbs.
• Ability to work in hot, cold, indoor, outdoor, and high-activity environments.

SUPERVISORY RESPONSIBILITIES:

• Supervises Housekeeping Attendants, Public Area Attendants, Minibar Attendants, Supervisors, Coordinators, and Housepersons.
• Responsible for training, task assignment, scheduling, coaching, and enforcing cleanliness and safety standards.