Senior HR Business Support Specialist

Job Summary:

Play a crucial role in providing comprehensive HR support, guidance and expertise to internal stakeholders, ensuring smooth HR operations, and contributing to the achievement of Zahid business excellence.

Key Roles and Responsibilities:

HR Support Services:

• Handle complex employee inquiries and issues, providing timely and accurate resolutions.
• Ensure compliance with applicable labor laws and regulations in HR practices and processes.
• Workforce management in accordance of assessing in support of the organizational charts practice & recommendation for the best practice that aligned with the group.

Employee Data Management and Reporting:

• Oversee and maintain accurate employee data in HR system, ensuring data integrity and confidentiality.
• Generate HR reports/dashboards and analytics to support data-driven decision-making and HR metrics tracking.
• Conduct regular audits to identify and resolve data discrepancies or inconsistencies.

HR Policy and Procedure:

• Ensure HR practices align with industry best practices and legal requirements.
• Collaborate with cross-functional teams to communicate policy changes and ensure compliance.

Employee Relations and Conflict Resolution:

• Provide guidance and support in handling employee relations issues, investigations, and conflict resolution.
• Conduct investigations into employee complaints or misconduct, maintaining objectivity and confidentiality.
• Develop and deliver training programs to enhance employee relations and promote a positive work culture.

HR Initiatives:

• Contribute to HR initiatives, such as performance management, employee engagement, or diversity and inclusion programs.
• Collaborate with HR colleagues and stakeholders to ensure successful project implementation.

Qualifications, Knowledge, Experiences & Skills:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field. A master's degree in a relevant discipline is a plus.
• Professional certifications such as SHRM-CP or SHRM-SCP, or CIPD Level 5.
• Understanding of HR policies, procedures, best practices and knowledge of local, and national labor laws.
• Knowledge of employee relations principles, conflict management techniques, and grievance handling procedures.
• Proficiency in using an HRIS such as, SAP Success Factors.
• Ability to collect, analyze, and interpret HR data to identify trends, patterns, and insights.
• Minimum 5 years of relevant experience.
• Fluency in both English and Arabic.