Senior HR Operations & Systems Manager

Description:

The Senior HR Operations & Systems Manager is a key member of the HR Leadership Team responsible

for ensuring the accuracy, integrity, and reliability of all HR systems, data, reporting, and operational

processes at North Shore Community Health (NSCH). This position serves as the primary administrator

of the Human Resources Information System (Paylocity), overseeing workflow accuracy, system

configuration, data changes, and alignment with Payroll/Finance to support efficient, compliant HR

operations.

In addition to leading HR analytics, compliance documentation, audits, and process optimization, this

role also manages the Talent Acquisition Specialist and oversees the recruiting and staffing functions,

ensuring consistent, high-quality execution of hiring processes, onboarding workflows, and recruitment

operations. The Senior HR Operations & Systems Manager partners closely with the HR Manager and VP

of HR to ensure seamless coordination across recruitment, onboarding, compensation updates,

credentialing processes, and compliance requirements.

This position plays a critical role in strengthening HR’s infrastructure, reducing operational and

compliance risk, maintaining accurate employee data, and improving the reliability of HR systems and

processes. Cross-training across key HR operational functions is essential to ensure appropriate

departmental coverage and continuity. The role requires strong technical, analytical, supervisory, and

communication skills, paired with the ability to translate complex information into actionable guidance

for HR staff, managers, and organizational leadership.

The Organization

North Shore Community Health (NSCH) is a highly accomplished community health organization that prides itself on its compassionate approach to serving the surrounding communities with comprehensive and culturally sensitive care. With a strong commitment to excellence, NSCH provides:

• Comprehensive primary care.
• Dental services.
• Behavioral health care.
• Care management.
• Pharmacy services.
• Substance abuse disorder treatment.
• Nurse care management.
• Insurance enrollment assistance.

NSCH operates service sites at Gloucester, Peabody, and Salem Family Health Centers, ensuring convenient access to care. Additionally, NSCH extends its reach through school-based health centers within the Salem and Peabody School Districts. NSCH collaborates with Bentley Academy, Collins Middle School, Horace Mann School, Bates Elementary School, and the Peabody Learning Academy for behavioral health services.

As a community-based safety net healthcare provider, NSCH actively encourages diversity and welcomes staff members who reflect the rich tapestry of our communities. We highly value the contributions of our team members and offer a wide range of perks and comprehensive benefits. These include health and wellness benefits, tuition reimbursement, loan forgiveness opportunities, and other appealing benefits.

We believe in supporting our employees from day one, and all eligible staff members can take advantage of these benefits right from the start of their employment at NSCH. We aim to foster a supportive and rewarding environment that empowers our team members to provide exceptional care to our communities.

Mission

North Shore Community Health’s mission is to build healthy communities by providing exceptional care to all.

Vision

Healthy People | Vibrant Communities

Values

Accountability

We take our responsibility to ourselves, each other, and the NSCH Community very seriously. We understand our individual roles, and positions of power with respect to how others perceive our roles and actions. We hold ourselves accountable when we make mistakes–acknowledging the error, owning it, taking corrective actions, and moving forward. We follow through on what we commit or resolve to do.

Integrity

Integrity is the foundation of healthy relationships. We are committed to the highest ethical standards: honesty, fairness, respectfulness, and trustworthiness. We are honorable and respectful in dealings with others, and we strive to deal honestly, fairly, and in a respectful, ethical, and trustworthy manner when in agreement or disagreement.

Empathy

Empathy is a deep appreciation for another’s situation and point of view, which is the basis for the golden rule and our intrinsic sense of justice. We strive to bring empathy into our interactions with each other and with our patients.

Courage

We see courage as the strength of character to stand up for our convictions and belief system. To have courage is to have the fortitude to take risks and to extend one’s behaviors, actions, and thoughts beyond one’s comfort zone. We appreciate that courage is often required to compromise. Courage is a state of mind to face adverse, difficult, and challenging situations with confidence and positive energy.

Respect

NSCH holds its patients in the highest regard. We provide care that is respectful of and responsive to individual patient needs and values. We take the time to listen to concerns, understand what is important, and provide appropriate solutions and care. We do this through coordination and integration of care, collaboration, and teamwork.

Commitment

NSCH is committed to the health and well-being of its community, patients, and staff. We demonstrate this commitment by constantly striving to align our actions with our mission, vision, and values.

EEO Statement:

We, North Shore Community Health (NSCH), are an equal employment opportunity employer. Our goal is to have a diverse workforce representative of all people, at all job levels, in the organization. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity, gender expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Essential Duties and Responsibilities

Talent Acquisition Oversight & Supervision

• Provide direct supervision, guidance, and performance management for the Talent Acquisition Specialist, ensuring high-quality recruiting operations and consistent adherence to HR processes.
• Oversee TA workflow alignment with HR systems, ensuring accurate data entry, requisition tracking, onboarding status updates, and consistent documentation.
• Monitor key recruiting metrics, including time-to-fill, candidate pipeline activity, vacancy reporting, and compliance steps; provide regular reporting to HR leadership.
• Ensure all job postings, offer letters, onboarding packets, and recruitment communications follow established HR standards, policies, and formatting requirements.
• Partner with the HR Manager to ensure seamless coordination during high-volume recruitment periods, onboarding cycles, or staffing surges.
• Support continuous improvement of recruitment processes, templates, offer workflows, and system configurations within Paylocity’s ATS and Onboarding modules.
• Provide coaching and development to the Talent Acquisition Specialist to improve efficiency, consistency, and customer service in the hiring process.
• Ensure TA processes remain compliant with state and federal regulations, credentialing requirements, and internal policies.

HR Systems & Data Management

• Serve as the HR-Paylocity system owner, including configuration, workflows, permissions, troubleshooting, and system enhancements.
• Process all employee lifecycle data updates—compensation changes, status changes, job/department changes, supervisor updates, and transfers.
• Ensure the accuracy and integrity of HRIS data through routine audits and close coordination with Payroll and Finance.
• Maintain workforce analytics dashboards and reporting tools to support strategic and operational decision-making.
• Reporting, Analytics & Compliance
• Produce and maintain recurring reports including staffing dashboards, turnover, workforce metrics, compensation changes, LOA tracking, and personnel activity reports.
• Prepare audit documentation for HRSA, FTCA, OSHA, ADA, EEO, and internal compliance reviews.
• Conduct quarterly internal audits of HR files, I-9 forms, job descriptions, credentialing documentation, and compensation alignment.
• Maintain organized, compliant digital and physical HR documentation systems.

HR Risk Management

• Identify and escalate HR operational risks related to data accuracy, compliance gaps, workflow inefficiencies, and documentation requirements.
• Support the VP of HR with risk mitigation strategies and continuous monitoring of compliance-related processes.
• Ensure HR processes meet regulatory, accreditation, and audit-readiness standards.
• Compensation Support
• Assist the VP of HR with compensation analysis, salary change processing, market adjustment tracking, and alignment with internal compensation structures.
• Support annual compensation cycle setup, data audits, and reporting.
• Partner with HR Manager to maintain consistent application of compensation guidelines.

HR Operations & Process Optimization

• Develop and maintain HR SOPs and process documentation across all HR functions.
• Lead HR workflow improvements, form redesigns, and process mapping for onboarding, offboarding, credentialing, data changes, and performance cycles.
• Serve as project manager for HR operational priorities, system enhancements, and HR calendar deliverables.
• Cross-Training & Department Support Across All Eight HR Pillars
• Cross-train with HR Manager to ensure seamless coverage for core HR functions and sensitive processes.
• Provide support across all eight pillars of HR as needed, including:

Recruitment & onboarding

• Employee relations support (data gathering, documentation)
• Compensation data and alignment
• Benefits data and coordination

HRIS and reporting

• Compliance tracking and reporting
• Training and development support
• Culture & engagement initiatives
• Provide selective cross-training support to the Talent Acquisition Specialist as appropriate.

Collaboration & Communication

• Partner with Finance, Operations, and department leaders to ensure accurate, timely HR processes.
• Provide excellent customer service and technical guidance to staff and managers on HR systems and workflows.
• Translate complex data or system processes into clear action steps for internal stakeholders.
• Other duties as assigned

Required Skills and Abilities

• Strong understanding of employment law (MA state law strongly preferred).
• Strong understanding of employment law (Massachusetts state law preferred).
• Advanced proficiency in Excel/Google Sheets (formulas, pivot tables, data analysis) and analytics tools.
• Ability to maintain data accuracy and integrity through audits and lifecycle updates.
• Skilled in reporting and analytics, including workforce dashboards and compliance reporting.
• Competence in risk identification and mitigation for HR operations and compliance gaps.
• Strong project management skills for HR operational priorities and process improvements.
• Ability to develop and maintain HR SOPs and optimize workflows.
• Excellent collaboration and communication skills to partner with cross-functional teams.
• Customer service orientation with ability to translate complex data into actionable steps.
• Analytical and problem-solving skills for data-driven decision-making.
• Ability to multi-task and cross-train across all HR pillars (recruitment, onboarding, benefits, employee relations, compliance, training, engagement).

Requirements:

Education & Experience

• Bachelor’s degree in HR, Business Administration, Data Analytics, or related field (or equivalent experience).
• 6–8 years of progressive HR experience with emphasis on HR operations, HRIS, and compliance.
• Prior experience with Paylocity or comparable enterprise HRIS (e.g., ADP, UKG, Paycom, Workday
• Experience in non-profit, FQHCs, or community health environments.
• Credentialing or clinical workforce coordination exposure.
• Certification in HR (PHR, SHRM-CP, HRIP) preferred.
• Work Environment Conditions
• Potential exposure to infectious diseases
• This position operates in a professional, fast-paced, and collaborative environment.
• Regular interaction with colleagues, supervisors, and/or clients/patients occurs in person, by phone, and via digital communication platforms.
• Standard office hours apply, with occasional flexibility required to meet deadlines, attend meetings, or respond to organizational needs.
• Employees are expected to follow all organizational policies and procedures, including those related to safety, confidentiality, and ethical conduct.

Physical Requirements:

• Frequent standing, lifting, and assisting with patient transfers (particularly relevant for nursing and technical roles)
• Occasional lifting of materials (e.g., boxes, equipment) weighing up to 50 pounds
• Ability to sit or stand at a desk for extended periods, with consistent use of computers and telephones
• May be required to travel to multiple sites within a single day

As a health center, NSCH expects all employees to receive all required vaccinations and health screenings yearly. Moreover, as a condition of employment, all employees are expected to be vaccinated against COVID-19, including providing proof of having received the COVID19 vaccine, unless a religious or medical exception is granted. All prospective employees must be vaccinated before their first day of employment, and proof of vaccination record must be provided with prehire paperwork. To request an accommodation from the vaccine requirement or if you have any questions about this mandate, please get in touch with the Human Resources Department at hr@nschi.org

North Shore Community Health is dedicated to building a diverse workforce. Are you excited about this role but feel that your experience does not align perfectly with every requirement in the job description? We encourage you to apply! Your skills may be suited for this or other roles here at North Shore Community Health.

Living on the North Shore

With facilities in Salem, Peabody, and Gloucester, NSCH offers access to New England’s Coastal charm just thirty minutes outside Boston. The North Shore is connected to the city via the Rockport Commuter Rail line, which makes stops in Salem and Gloucester. The North Shore has plenty to offer, with a rich history and a thriving cultural scene.

For Information, Please Contact:

Talent Acquisition Department

North Shore Community Health

TalentAcquisition@nschi.org