Senior Lead Analyst

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This exciting role will be part of the team managing the Incentives administration process for Global Servicing teams for American Express. The individual’s responsibility will be to learn and manage the accurate and timely delivery of monthly incentives processing and reports supporting monthly delivery. This position requires extensive interaction with Business and other stakeholders. The candidate needs to have a sound business acumen along with good analytical and interpersonal skills. The core responsibilities of the individual will include but not be limited to the following.

Responsibilities

• Ensure timely and accurate monthly incentive calculation for Global servicing and / or Travel & Lifestyle colleagues

• Maintain completeness and accuracy of all incentive inputs including exceptions

• Execute end-to-end incentive processing including data validation and reporting

• Ensure monthly incentives are calculated as per the defined policy guidelines

• Ensure strict adherence to control and compliance and related policies

• Manage SOP updates and maintain process documentation and record retention

• Manage and resolve inquiries received via email or Inquiry Tool within defined timeframes

• Perform monthly reconciliation and reporting activities

• Support audits, internal control and compliance review

• Ascertain stakeholder and leadership expectations quickly thereby ensuring seamless and quality delivery

• Maintain tracker of data issues and document and categorize errors for trend tracking

• Refresh data in dashboards and generate recurring standard reports and validate data accuracy

• Partner with automation team on annual cut-offs and payroll alignment

• Track and analyze DIA inquiries to identify improvement areas

Qualifications :

• Bachelor’s degree or equivalent combination of education and work experience.

• 2 – 4 years of experience in any domain

• Incentives domain understanding preferred

Key Skills

• Strong written & verbal communication skills in English

• Excel and Advanced Excel knowledge required

• Analytical and problem-solving skills with strength in accuracy & strong attention to detail in a high output & speed environment

• Ability to work with stakeholders across different geographical locations

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.