Senior Lead Client Operations and Services

Key Responsibilities:

• Business Planning and review Coordinates with Account Manager for account plan new areas of growth
• Transition Coordination 1
• Plans and reviews the people Infra Tech requirements with the transition team in order to finalize the target delivery model
• Reviews and Sign off SOW MSA to complete contractual process
• Sign off training certification methodology to ensure right skilling of the engagement
• Operations 1
• Co ordinate resource deployment across all processes for the engagement Size Span Shift Utilization skill set to ensure budget pricing compliance
• Idneitfy needs for training to ensure development across domain Operations and Behavioral
• Governance Planning Prepare Internal and External Governance model to monitor contractual compliance employee engagement performance and relationship health
• Performance Talent Planning 1
• Created scorecard for the engagement and flow it down to the team to ensure alignment on engagement objective
• Creates career development Succession planning for direct reportees to ensure sustainable employee engagement and motivation
• Financial Review Conducts monthly financial review with direct reportees and BU head and take corrective actions if any
• Resource Optimization Identify and implement opportunities for work redesign Shift utilization staff mix staff utilization to meet exceed internal financial goal
• Revenue Enhancement Validates and prepares business case for identified opportunities within existing service lines for growth
• CSAT Engages with the key client stakeholders on areas of improvements and commits resources in order to enhance customer satisfaction
• Domain F A RTR AP AR FP A Strong domain knowledge in these area

Preferred Skills:

BPM->Leadership - JL6A