Senior Manager Operations and Customer Service

Senior Manager Operations and Customer Service

Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub - a digitally native airline that will connect the kingdom to more than 100 destinations.

About The Role

Are you a strategic leader with experience in overseeing cargo operations across our global network by ensuring safety, compliance, and exceptional service delivery? In this pivotal role, you will optimise end-to-end cargo flows, manage regional teams, and drive performance through innovation, planning, and collaboration. As a valued subject matter expert, you will be responsible to lead cargo operations across hubs and stations, ensuring safety, compliance, and service excellence. You'll also play a key role in driving sustainability and cost-efficiency across the cargo network, making every shipment smarter, safer, and more strategic. Importantly, you will lead and inspire a team setting clear expectations, driving alignment, and fostering a culture of accountability and continuous improvement. Through regular performance reviews, talent development, and succession planning, you'll ensure your teams are equipped to deliver operational excellence across every station. Additionally, you will deliver consistent, high-quality operations and drive performance through KPI tracking, audits, and continuous improvement. Champion sustainability and cost-efficiency across the cargo network. If you thrive in complexity, lead with confidence, and know your way around global cargo regulations, this is your runway to success.

About You

Degree qualified, you will hold a minimum 10+ years of experience in cargo operations within a global network airline. You have proven experience leading regional teams within a complex airline hub-and-spoke ecosystem, and you are Dangerous Goods Regulation (DGR) certified, which safety and precision are second nature to you. Your knowledge of IATA, ICAO Annexes, AVSEC, and global cargo compliance standards sets you apart. We'd love to hear from you even more if you are passionate about performance optimisation, and thrive on using industry-leading tools to drive results. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air. Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.

Seniority level

• Director

Employment type

• Full-time

Job function

• Other

Industries

• Airlines and Aviation