Senior Manager - Residential Community Digital Adoption & Delivery

Job Details

• Job Title: Digital Community Adoption & Delivery Lead
• Reports to: Director, Engineering & Technical Services
• Division: Community, Hospitality & Service

Job Purpose

• To provide and implement a strategic delivery plan that ensure Saadiyat Grove is continually recognized as the smartest tech enabled district

Roles, Responsibilities, Duties

• Digital Community Adoption & Delivery Lead is responsible for providing strategic leadership and tactical management for all hardware and software required at Saadiyat Grove. The role enables maximum operational efficiency, an enhanced user experience on a framework of system security. An experienced and innovative leader that will thrive on discovery, develop solutions and implement the smart systems required for Saadiyat Grove.
• The role provides and implements a forward-thinking digital strategy that ensures Saadiyat Grove is recognized as the most connected, intelligent, and people-centric district in the region, fully aligned with Grove’s vision and mission of creating sustainable, community-driven smart living.
• It requires collaboration across departments, driving a culture of innovation, teamwork, and excellence with every digital initiative to enhance both operational efficiency and resident experience.
• As an ambassador for Saadiyat Grove you will demonstrate a comprehensive understanding of each smart system’s functionality, integration, and purpose, with the ability to effectively utilize the systems to optimize operational performance and enhance user experience.

Key Responsibilities:

• Aligned with the Groups Digital Futures team define and implement a ‘Smart Systems’ strategic plan and roadmap that clearly demonstrates the digital related requirements for Saadiyat Grove
• Implement a security policy and protocol that reflect Group Policy to protect the network infrastructure and operating systems from any breaches or cyber attacks
• Ensure all systems and related activities are compliant with statutory obligations, Company Policy and operating to internationally recognised standards
• Collaborate with the Saadiyat Grove leadership teams to align digital initiatives with their operational needs
• Work closely with the Company Group Digital Future Strategy to remain aligned with current trends , focusing on creating a hospitality-inspired living experience
• Lead cross-functional teams and 3rd party suppliers to deliver seamless digital experiences, ensuring high engagement and satisfaction among users
• Represent Saadiyat Grove on the development and deployment of digital platforms and applications proposed by the Group Digital Future Strategy, ensuring they are user-friendly, innovative, and meet the needs of our communities
• Utilise data and analytics to measure and report on the success of digital initiatives and make informed decisions
• Stay abreast of industry trends and emerging technologies to ensure our digital solutions remain cutting-edge and competitive
• Ensure operational staff effectively adopt and utilise the digital systems
• Monitor and log all issues and bugs , prioritize them based on impact, and escalate for resolution.
• Represent Saadiyat Groves operational needs for all system developments
• In collaboration with the Group Digital Future Strategy, implement a development road map for continuous improvement
• Implement a governance group approval process for any new updates or introductions to Saadiyat Grove
• Provide all necessary support, documentation and training directly or through the system provider to ensure effective use and delivery of any smart solution
• Lead on the procurement of all systems required at
• The Grove. Supporting the Group Digital Future
• Strategy as and when required
• Conduct regular audits on suppliers to maintain the securit y, performance and reliability of all digital systems
• Regularly monitor financial performance against service charge and other budgets under direct control
• Assist with the formulation of the annual budget by setting operational budgets and preparing cost forecasts for smart systems
• Be an ambassador for Saadiyat Grove and actively contribute to events, activations and tasks that promote the district

Key Achievement Areas

• Smart System Strategy implemented with annual departmental business objectives set
• Smart Systems road map rolled out to enable a proactive approach to innovative solutions and continuous improvement
• Governance framework implemented ; members meet regularly with progress tracked and recorded
• Cyber Security framework in place that includes, policy, process and audit.
• Operating model that reflects internationally recognized standards
• Timely and accurate completion of reports . presentations and requested administration
• Evidence the annual objectives are delivered
• Delivering success within budget
• A valued contributor and collaborator of the Group Digital Futures teams

Qualification:

• Bachelor's degree in computer science, Design or a related field.
• Advanced degree preferred.
• Advanced understanding network infrastructure, cyber security and data analysis.
• Proven experience in delivering digital native experiences across multiple devices and platforms
• Demonstrated expertise in agile methodologies and product delivery
• Prior experience in delivering B2C digital experiences,
• particularly in a community or hospitality setting
• Strong leadership skills with the ability to inspire and manage cross functional teams.
• Excellent communication and interpersonal skills
• Strategic thinker with a passion for innovation and excellence in digital experiences.
• SAFE, Scrum & Product Certification
• Understanding of JavaScript Frameworks Node.js, Next.js, Vue.js,
• Serverless software and infrastructure architecture
• Digital service management skillset i.e jira, motion …etc