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Senior Manager, VAS Customs Sales
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IN THIS ROLE YOU WILL: 
- Build customer pipeline - Seeks and prospects for high value target accounts to win new customers
- Work on Customer Relationship - Builds rapport and trust with customers by being informed about customer's business and the market
- Assess the type and size of customer needs and recommends solutions based on these needs by using industry knowledge
- Support customer retention by conducting joints visits and organizing workshops inviting customers to share information on updated regulations, products, etc.
- Ensure successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
- Use networks within the various Sales channels within DHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
- Collect relevant customer information for the RFI/RFP/RFQ and prepare documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
- Co-ordinate with all stakeholders as well as with different business units to deliver quality service to customers
- Identify and develop customer sales leads
- Build, develop and maintain the sales pipeline
- Conduct customer meetings, sales visits and present company capabilities
- Establish and present customized offers to customers
- Negotiate with customers on contractual terms of service provision that is aligned to product and corporate policy and procedures
- Responsible for achieving budgeted growth in new/additional business and customer sales targets
- Perform any other duties assigned by immediate superior
- Experienced in Account Management of Freight Forwarding or related international transportation services customers - managing SLA with SOP monthly performance reviews with customers
- Proven track record in developing and growing business with assigned portfolio of customers through RFQ customised solutions selling
- Good understanding of sector trends in the freight forwarding industry
- Able to identify customer needs by gathering information and building long-term relationships through value creation
- Well developed communication and presentation skills
- Degree with more than 8 years of relevant working experience in a MNC environment
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