Senior Officer, Sales Operation

Major Responsibilities & Duties performed:

• Support the sales team in achieving monthly and annual targets by coordinating activities with management, clients, and other departments.
• Communicate effectively with clients and internal teams (Production, QC, Accounts, and Logistics) to meet requirements, address inquiries, and resolve pending issues.
• Create and manage new customer codes, quotations, purchase / sales orders (COC) in the SAP system with accuracy and timeliness.
• Follow up on customer orders, deliveries, and payment collections, ensuring proper coordination with the Accounts Department to resolve any collection issues.
• Prepare and maintain various sales reports, including sales and collection reports, weekly dispatch forecasts, and monthly/yearly summaries for management.
• Maintain and update customer databases and records, ensuring data accuracy and confidentiality.
• Coordinate with auditors and provide the necessary documents or reports as required.
• Assist in preparing and submitting registration, prequalification forms, and technical submittals for projects and clients.
• Follow up with customers when necessary to finalize orders, resolve issues, or discuss payment delays.
• Participate in the continuous improvement of sales processes and administrative systems to enhance operational efficiency.
• Prepare credit notes requests and return of payments.

Other Responsibilities:

• To understand and follow the organizational HS&E policies.
• To follow safety instructions related to his jobs.
• To report damaged PPE, unsafe machines or equipment to concerned staff.
• To keep the provided PPEs in good and workable conditions.
• To avoid any horseplay and abuse of safety devices, equipment and welfare facilities.
• To report any accidents, near misses or hazardous conditions to concerned responsible.
• To attend safety trainings planned for him.
• Having a right to say "NO" to any unsafe work.