Senior Operations Analyst

Change the world. Get paid for it.

At Acumen, we're on a mission to help the disabled, military veterans, and the elderly live more independent, empowered lives. If you want your work to matter, this is your sign.

About US

Acumen Fiscal Agent began 30 years ago with a bold idea: There had to be a better, simpler, and more personal way to deliver self-directed services to individuals needing home care and their families.

Today, Acumen is proud to be one of the nation’s largest and most trusted providers of fiscal agent services.

We’re not just processing payroll or paperwork, we’re helping people live fuller, more independent lives. Come be part of something meaningful!

What is the job?

Acumen Fiscal Agent is seeking a Senior Operations Analyst to join our dynamic team. In this essential role, you will be responsible for analyzing current operational processes, identifying opportunities for improvement, and implementing strategic initiatives that enhance efficiency and effectiveness across the organization. You will collaborate with cross-functional teams to assess performance metrics, generate insights, and develop actionable recommendations. The ideal candidate will have extensive experience in operations analysis, strong quantitative skills, and the ability to communicate complex information clearly to various stakeholders. This is an exciting opportunity to drive operational excellence and contribute to our mission of helping individuals lead more independent lives.

Responsibilities

• Conduct in-depth analyses of business processes to identify inefficiencies and areas for improvement.
• Analyze operational data and performance metrics to provide insights and recommendations.
• Develop and implement process improvement initiatives across various departments.
• Collaborate with senior management to assess operational needs and align strategies.
• Facilitate workshops and meetings to gather input from stakeholders and promote best practices.
• Prepare and present reports on operational initiatives, outcomes, and key performance indicators.
• Mentor and guide junior analysts in their professional development and project work.

Requirements

• Bachelor's degree in Business Administration, Management, or a related field; Master's degree is a plus.
• 5+ years of experience in operations analysis or a related field.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent communication and interpersonal skills for collaboration with diverse teams.
• Proficiency in data analysis and reporting tools, such as Excel, Tableau, or similar software.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Demonstrated experience in project management or change management is a plus.
• Commitment to fostering a culture of continuous improvement and operational excellence.

Benefits

• ️What's in It for You?

• 16 paid holidays, including your birthday! We believe celebrating you is just as important as the work you do.
• Paid Time Off and Paid Sick Time
• Employee Recognition Program
• Employee Assistance Program
• Referral Program, get extra rewards for referring your friends to work with Acumen!
• Paid Parental Leave
• Be a part of a mission driven culture where you can make a real impact
• Medical, Dental & Vision coverage
• 401(k) with company match
• Voluntary benefits, including Pet Insurance

What Do You Think? Are You Ready to Make a Difference in Someone’s Life Every Single Day?

Apply today and be part of a team that values compassion, accountability, and purpose. Let’s make self-direction more personal, together.