Senior Operations Manager – F&B Restaurant

Job Description:

Job Summary:
The Senior Operations Manager is responsible for overseeing daily food and beverage (F&B) operations, ensuring excellence in service quality, operational efficiency, and adherence to company policies and standards. This leadership role includes managing multi-brand restaurant operations, optimizing profitability, fostering a motivated team, and ensuring compliance with budgets, hygiene standards, and legal requirements. The role also involves staying ahead of industry trends to maintain a competitive edge and delivering exceptional guest experiences.

Key Responsibilities:

• Multi-Brand Operations: Manage and drive all aspects of operations across multiple restaurant brands.
• Quality & Hygiene: Ensure all F&B outlets meet established standards for quality, hygiene, and operational efficiency.
• Profitability Monitoring: Analyse outlet profitability, identify problem areas, and implement corrective measures to optimize performance.
• Financial Accountability: Oversee full P&L for F&B operations, ensuring revenue targets and budgeted forecasts are achieved.
• Guest Experience: Address guest complaints, requests, and feedback promptly while supporting operations teams to maintain high service standards.
• Competitive Analysis: Monitor competitor trends and identify opportunities for innovation in equipment, service methods, and product presentation.
• Strategic Planning: Lead the preparation of annual business, sales, and marketing plans, aligning goals with broader company objectives.
• Meetings & Reporting: Attend F&B and operations meetings and lead daily operational reviews to ensure seamless communication and execution.
• Policy Implementation: Develop and enforce F&B-related programs, policies, and procedures to maintain company standards.
• Cost Control: Adhere to established expense budgets, ensuring cost control measures are in place.
• Team Development: Train and mentor team members, conduct performance appraisals, and create development and succession plans.
• Leadership: Drive team performance through coaching, motivation, and creating a culture of excellence.
• Compliance: Ensure adherence to hygiene standards, legal requirements, and standard operating procedures.

Qualifications:

• Master’s degree in Hotel or Hospitality Management.
• Minimum of 3 years of experience in a similar role, with previous F&B Gulf countries experience .
• Self-motivated leader with a dynamic and energetic personality.
• Strong problem-solving skills and openness to new ideas and innovations.
• Professional integrity and commitment to guest and team satisfaction.
• In-depth local market knowledge and awareness of the latest F&B trends.
• Well-connected with key influencers and decision-makers in Dubai.
• Exceptional interpersonal and leadership skills.
• Flexibility to work long hours, including weekends.
• UAE driving license is mandatory.

Preferred Skills:

• Proactive and solution-oriented approach.
• Strong financial acumen with P&L management expertise.
• Proven ability to manage large teams and multi-brand operations.
• Excellent communication and networking abilities.