Senior Relationship Officer

About The Business Area

The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances, through expert advice and the provision of a full suite of specialist products and services in conventional and Shari ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service.

In this role, your key responsibilities include :

Manage the action of customer requests, responding to VIP customers needs, complete sales and service activities and ensuring complaints are resolved satisfactorily in order to build long-term customer relationships and support revenue generation

Adhere to all relevant organizational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Manage self in line with the Bank s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

Demonstrate Our Promise and apply the ADCB Service Standards to deliver the Bank s required levels of service in all internal and external customer interactions