Senior Technical Program Manager

Position Overview

Micrologic is experiencing rapid growth and scaling our software, hardware, and cloud infrastructure across thousands of devices and major enterprise clients. We are seeking a Senior Technical Program Manager (TPM) to own cross-functional execution, drive engineering predictability, and ensure smooth delivery of complex, multi-team initiatives.

This role removes tactical and coordination-heavy work from the Director of Development so he can focus on leadership, architecture, and team performance. The TPM will manage day-to-day execution, communication, and alignment across Product, Engineering, QA, DevOps, Hardware, Support, and Enterprise Customers.

The ideal candidate is technical enough to understand architecture, dependencies, and system behavior — but also exceptional at organization, communication, and driving accountability across multiple teams.

Key Responsibilities

Program Execution & Delivery

• Own end-to-end delivery of large technical programs spanning multiple teams (Software, QA, DevOps, Hardware, Support).
• Create and maintain detailed project plans, timelines, dependencies, and risk registers.
• Identify delivery bottlenecks early and proactively drive resolution.
• Track sprint progress, team commitments, and engineering productivity metrics.

Scrum & Agile Leadership

• Lead daily stand-ups, sprint planning, retrospectives, and sprint reviews.
• Manage backlog readiness in partnership with Product Owners.
• Enforce Agile best practices and maintain consistent sprint cadence.
• Ensure tasks are properly scoped, estimated, and tracked.

Technical Coordination

• Translate product requirements into clear, actionable engineering work.
• Work closely with architects, developers, and QA to ensure technical feasibility.
• Coordinate cross-functional dependencies (database, hardware, cloud, API, UI/UX).
• Facilitate technical deep dives, RCA sessions, and design reviews as needed.

Stakeholder Communication

• Provide weekly executive updates on progress, blockers, and risks.
• Serve as the communication bridge between Engineering and:
• Product
• Customer Success
• Implementation
• Tech Support
• External enterprise customers
• Document decisions, follow-ups, and ownership assignments.

Quality, Reliability & Process Improvement

• Partner with QA leadership to ensure quality gates, test coverage, and automation are built into delivery.
• Enforce change management and release readiness practices.
• Drive continuous improvement across Agile workflows, processes, and documentation.
• Ensure proper root cause analysis (RCA) and feedback loops.

Customer-Facing Technical Support

• Join customer meetings that require program-level coordination or technical translation.
• Capture customer requirements, deadlines, and deployment schedules.
• Oversee rollouts and coordinate multi-site deployments with hardware and implementation teams.

Culture & Leadership

• Drive a culture of accountability, transparency, and predictable execution.
• Lead cross-team alignment and set clear expectations for delivery owners.
• Raise the bar in communication, planning, and follow-through across the engineering org.

Required Qualifications

• 7+ years of experience in Technical Program Management, Engineering Program Management, or similar roles.
• Strong technical understanding of modern software architecture (APIs, cloud, databases, networking, DevOps pipelines).
• Experience with Agile/Scrum in a multi-team environment.
• Proven ability to manage complex projects with tight deadlines and multiple stakeholders.
• Excellent communication skills — written, verbal, and executive-level reporting.
• Demonstrated ability to drive accountability and influence without formal authority.
• Experience working in SaaS, POS systems, IoT, retail tech, or similar industries (preferred but not required).
• Proficiency in project management tools (Jira, Monday, Asana, etc.).
• Ability to manage customer-facing technical conversations.

Preferred Experience

• Experience in high-scale or mission-critical systems (POS, payments, retail automation, or multi-location enterprise environments).
• Background in software development, QA, systems engineering, or DevOps.
• Experience with AWS services, SQL databases, and API-driven ecosystems.
• Prior experience supporting distributed hardware + software systems (kiosks, QSR, hospitality, IoT).
• Familiarity with incident management and RCA methodologies.

Job Type: Full-time

Pay: From $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• Do you now or in the future require a sponsorship?

Experience:

• Technical Program Management: 7 years (Required)
• Agile/Scrum in multi team environment: 5 years (Required)

Language:

• English (Required)

Ability to Commute:

• Parsippany-Troy Hills, NJ 07054 (Required)

Work Location: In person