Senior Technical Writer

Model: Hybrid - Onsite 3 Days a week

Scope: Full Time, Employed

Salary: 15-17 LPA

Location: Pune, India

We are seeking a talented Technical Writer to join our growing team. In this role, you will transform complex technical concepts into clear, concise, and engaging documentation that empowers users and supports product adoption. You’ll work closely with cross-functional teams to ensure our content is accurate, accessible, and aligned with business goals.

Responsibilities:

• Create videos using AI to craft documentation that is clear, concise, and highly user-friendly, ensuring an exceptional experience for every reader.

• Collaborate closely with PMs and multiple scrum teams in a dynamic Agile environment, driving alignment with sprint and release milestones.

• Partner with UX experts to refine microcopy and review messages and logs, elevating the overall user experience through thoughtful communication.

• Integrate seamlessly with the global Documentation team while independently managing diverse stakeholders, fostering strong cross-functional relationships.

• Work hand-in-hand with Support teams to continuously improve documentation, incorporating insights from internal teams and customer feedback.

• Contribute actively to a center of excellence, applying expertise where it delivers the greatest impact.

• Leverage critical thinking to challenge norms and innovate within your role, pushing boundaries to deliver exceptional results.

• Continuously improve documentation based on user feedback and analytics.

Requirements:

• 5+ years of experience as a Technical Writer.

• Proven experience working in software development environments. MUST.

• Documentation tools (e.g., MadCap Flare, Confluence, Git) required.

• Proven ability to craft clear, structured guides, leveraging advanced single-sourcing techniques and conditional content strategies.

• Deep passion for innovation, with a strong interest in AI, UX microcopy, emerging technologies, and cutting-edge tools.

• Highly motivated and results-driven, demonstrating exceptional organizational skills and the ability to manage tasks independently while maintaining precision and attention to detail in fast-paced environments.

An Advantage:

• Video creation using AI.