Senior Telecaller

We are hiring Senior Telecallers to support our Canada-based construction call center operations. The role involves handling outbound and inbound calls, providing information to clients, and supporting daily communication needs.

Responsibilities

• Make outbound calls to prospects and existing customers.
• Handle inbound inquiries and provide accurate information.
• Explain company services clearly and professionally.
• Maintain call logs, update records, and follow up as required.
• Meet daily and weekly call activity expectations.
• Coordinate with the team to resolve client questions or concerns.
• Ensure a positive customer experience during every interaction.

Required Skills & Qualifications

• Strong verbal communication skills in English (clarity, tone, fluency).
• Prior experience in telecalling, customer support, or BPO preferred.
• Ability to handle high call volumes efficiently.
• Active listening skills and the ability to understand client needs.
• Basic computer proficiency (MS Office, CRM tools, call-logging software).
• Good negotiation and persuasion skills.
• Ability to remain calm and professional during challenging conversations.
• Time-management and multitasking abilities.
• Willingness to work with international clients and adapt to shift timings.

What We Offer

• Competitive salary with performance-based incentives.
• Training and support for process understanding.
• Opportunity to work with an international client base.
• Stable work environment with room to grow.

Job Types: Full-time, Permanent, Fresher, Internship, Contractual / Temporary
Contract length: 12 months

Pay: ₹8,539.59 - ₹24,443.63 per month

Benefits:

• Leave encashment

Experience:

• Telecommunication: 1 year (Preferred)

Work Location: In person