Senior UX Designer

ADP is hiring a Senior UX Designer.

• Are you inspired by designing at enterprise scale and making an impact on service teams around the world?
• Are you empathic to user needs and committed to leveraging research to create elegant, easy-to-use experiences?

Well, this may be the role for you. Ready to design what's next?

ADP is expanding our Service Technology team with a Senior UX Designer role focused on our Salesforce Service Cloud CRM platform. You'll design experiences that empower service associates worldwide as we scale The Zone — our enterprise CRM — across the organization. Your work will empower our unsung heroes, the Customer Service associates that help our clients achieve their goals; and will raise the bar for what a contemporary, highly intuitive and effective CRM can be.

As a Senior UX Designer, you will leverage your full range of user experience design and Salesforce expertise to craft innovative solutions for our omnichannel CRM experiences. Our best designers balance holistic thinking with hands-on execution, influencing at both strategic and tactical levels. You'll use your curiosity to uncover user problems, apply systems thinking to complex workflows within Salesforce’s Lightning Design System, and collaborate with cross-functional partners to build thoughtful, scalable experiences.

To thrive in this role, you should have experience influencing product direction and partnering with senior stakeholders. Integrity, resilience, and creativity are must-haves in this job. As with any role in UX design, you will have challenges that inspire you to create something better, not weigh you down. We're looking for a designer with a hunger to try new things, elevate design practices, and deliver impact at scale.

About The Zone

The Zone is ADP's enterprise CRM platform built on Salesforce Service Cloud. Designed to operate at global scale, The Zone transforms how service associates at a globally recognized company deliver support and manage client relationships. This platform is central to ADP's service delivery excellence and operational efficiency worldwide.

Like what you see? Apply now!
Learn more about ADP at jobs.adp.com

What You'll Do

Here's what you can expect on a typical day:

• Own the Design Process. Lead end-to-end UX for Service Cloud features within The Zone, from discovery through delivery.
  
• Design Intuitive Experiences. Create elegant solutions for case management workflows, CRM interfaces, and omnichannel service experiences—all within the Salesforce Lightning Design System.
  
• User Research Partnership. Champion user insights in every stage of the process. Partner with UX researchers to define studies, synthesize findings, and translate them into strategic design opportunities.
  
• Facilitate Alignment. Use your communication skills to bring stakeholders together, drive decisions, and advocate for user experience in leadership discussions with product owners, solutions architects, and technical architects.
  
• Hands-on Design. Roll up your sleeves to create high-fidelity designs, prototypes, and reusable patterns that set the bar for quality.
  
• Apply SLDS Mastery. Leverage Salesforce Lightning Design System principles to create consistent, scalable experiences that work for a global user base.
  
• Operational Excellence. Model lean UX practices and agile design methods. Help shape design guidelines and processes to ensure consistency and efficiency.
  
• Innovation. Guide your work through experimentation, iteration, and exploring emerging technologies to push ADP's products forward.

To Succeed in This Role

5+ years of experience in UX design (product, interaction, visual, or service design)

Strong expertise in Figma, Miro, and other current design/prototyping tools

Deep understanding of UX principles, interaction design, and information architecture

• Experience designing for enterprise platforms at scale with demonstrated impact
Proven ability to influence senior stakeholders and navigate complex organizational dynamics

Comfortable presenting work confidently and advocating for user-centered design

Collaborative mindset with a proactive, solutions-oriented approach

• Experience working in Agile development environments

Bonus Points

• Salesforce experience: Experience designing for Salesforce Service Cloud or other Salesforce products, with familiarity with Salesforce Lightning Design System (SLDS) principles and components
  
• Service workflows: Understanding of service-oriented workflows, CRM systems, and support tools
  
• Industry knowledge: Experience with HR, payroll, or professional services industries
  
• Enterprise mindset: You've designed for large-scale platforms and understand the unique challenges of enterprise UX
  
• Positive energy: You bring optimism and resilience to your work, even when solving complex problems
  
• Systems thinker: You see the big picture and design with scale and consistency in mind
  
• Proactive approach: You anticipate needs, identify opportunities, and take initiative without being asked

What are you waiting for? Apply today!

Find out why people come to ADP and why they stay: https://youtu.be/ODb8lxBrxrY

(ADA version: https://youtu.be/IQjUCA8SOoA )

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.