Service Advisor

About the Role

We are seeking a customer-focused and technically knowledgeable Service Advisor to join our team. The Service Advisor serves as the key liaison between customers and the service department, ensuring that vehicle concerns are accurately identified, service recommendations are clearly communicated, and high-quality customer care is maintained throughout the service process.

This role is ideal for professionals who are passionate about automotive service excellence, customer satisfaction, and operational efficiency in a fast-paced environment.

Key Responsibilities

• Greet customers professionally and assess their vehicle service needs.
• Open and manage job cards/work orders accurately using service management systems.
• Provide detailed cost estimates, explain repair options, and obtain customer approvals.
• Coordinate with technicians to ensure timely and accurate service completion.
• Monitor repair progress and proactively update customers on job status.
• Review completed repairs with customers, ensuring satisfaction before delivery.
• Handle warranty claims, customer inquiries, and complaints with professionalism.
• Promote additional maintenance services or products when appropriate.
• Maintain detailed service records, reports, and compliance documentation.
• Uphold company policies, manufacturer standards, and safety regulations.

Qualifications and Skills

• Diploma or Bachelor’s Degree in Automotive Technology, Mechanical Engineering, or a related field.
• 2–3 years of experience as a Service Advisor in an automotive dealership or service center.
• Strong customer service orientation with excellent communication skills.
• Solid technical knowledge of vehicle systems and maintenance processes.
• Ability to explain complex technical issues in simple, customer-friendly language.
• Proficient in Microsoft Office Suite and service management systems.
• Highly organized, detail-oriented, and capable of multitasking.
• Problem-solving ability and proactive attitude under pressure.

Requirements

• Transferable residency (VISA 18 Regular).
• Physically fit and able to handle a dynamic service environment.
• Age not more than 40 years old.
• Proven background in automotive service operations or customer support.

Key Success Factors

• Customer Satisfaction: Deliver exceptional customer service and maintain long-term relationships.
• Accuracy & Efficiency: Prepare complete and precise job cards to avoid errors and delays.
• Effective Communication: Facilitate clear and consistent communication between customers and technicians.
• Technical Competence: Understand vehicle systems and provide trustworthy recommendations.
• Upselling & Service Maximization: Identify and recommend preventive maintenance opportunities.
• Timely Follow-Up: Ensure repair progress updates and on-time completion.
• Problem-Solving: Resolve issues quickly while maintaining customer trust.
• Teamwork: Collaborate effectively with technicians, parts, and management.
• Compliance: Adhere to safety, warranty, and documentation standards.

Key Behavioral Competencies

• Positive, calm, and professional demeanor in all interactions.
• Excellent listening and communication abilities.
• Strong sense of accountability and integrity.
• Adaptability to changing workloads and priorities.
• Ability to handle pressure and challenging customer situations with patience.
• Commitment to accuracy, organization, and quality service delivery.

Career Growth and Development

• Skill Enhancement: Continuous learning in automotive technologies, diagnostics, and service management.
• Performance-Based Advancement: Opportunities for promotion to Senior Service Advisor, Service Coordinator, or Service Manager roles.
• Cross-Functional Exposure: Collaboration with technicians, parts departments, and customer relations teams.
• Leadership Development: Access to training and mentorship programs to prepare for supervisory roles.
• Recognition: Outstanding performance rewarded through incentives and internal recognition programs.

Job Type: Full-time

Pay: KD300.000 - KD350.000 per month