Service Advisor

Job Brief :- As a service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfilment of their requirements. You act as best consultant for customers’ service needs.

Key responsibilities are:-

• Study service history of the appointed customer and prepare yourself to attend the customer.
• Interact with customers during reception and perform active reception as per the check sheet,
• perform preliminary diagnosis in case of specific problem mentioned by customer.
• Advise customers for suitable service product and required jobs to be done as per the customers’ need.
• Share the cost and time estimate with customers against the requirements given by customers and take approval against the same.
• Keep on updating the vehicle status to customers during service.
• Follow up with the workshop for completion of job as per promised time.
• Confirm the readiness of car after visual inspection and inform customer about delivery time.
• Perform handover process by clear explanation of invoice to customers and ensure the satisfaction through instant feedback.
• Feedback call to customers after 3 days of vehicle delivery to know the post service feedback.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14,500.00 - ₹20,186.69 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person