Service Advisor ASM

Description:

We are currently seeking a highly motivated and customer focused Automotive Service Advisor to join are team. The ideal candidate will be responsible for assisting customers with there automotive service needs, providing accurate estimates, scheduling appointments, and ensuring the highest level of customer satisfaction, also CDK experience will be a big plus.

Requirements:

Greet customers and assess there automotive needs

Listen to customer concerns and provide recommendations for maintenance and repairs

Provide accurate estimates for services and repairs, including parts and labor cost

Schedule appointments

Communicate effectively with customers regarding the status of their vehicles and any additional repairs needed

Coordinate with technicians to ensure timely completion of repairs and maintenance

Maintain detailed records of customer interactions, service appointments, and vehicle history

Uphold company policies and procedures, including safety regulations and quality standards

Provide exceptional customer service and address any concerns or complaints promptly and professionally

Previous experience as an automotive service advisor or in a similar customer service role preferred

Excellent communication and interpersonal skills

Strong problem-solving abilities and attention to detail

Knowledge of automotive system and repair procedures

Proficiency with computer software, including CDK dealer management system

Ability to work in a fast-paced environment and multitask effectively

valid drivers license and clean driving record

Must be able to pass back ground and drug screening checks

PId4048a3aabe6-0234