Service Advisor/Writer

Service Advisor Job Description

The Service Advisor will assist the Store Manager oversee all the daily operations of the store. They will manage the store’s employees time by scheduling and assigning duties and responsibilities.

They will oversee the operational and organizational standards of the store as well as implement the marketing, advertising and financial strategy dictated by the Store Manager.

The Store Manager will regularly review the weekly and quarterly financial data, with the service advisor, of the store to ensure the store is meeting the financial goals.

Responsibility

Scheduling of appointment for customers

Checking in/out customers repair orders

Cash Management

Time management

The ability to explain what is happening with customer cars.

Assign duties and responsibilities to the store’s staff.

Retail supervision, and policy implementation

Inventory management

Customer service leadership

Skills

Excellent communication skills.

People skills with the ability to lead and motivate a team.

The ability to work in high-pressure situations and to “think on your feet.”

Be able to read and understand sales data.

Excellent organizational and time management skills.

Self-motivated with a high level of confidence.

Requirements:

Excellent Customer Service Skills.

Ability to work a full-time flexible schedule Monday – Saturday, including morning, afternoon and weekend shifts, and to work overtime as needed.

Previous automotive experience preferred, but not required

Previous experience analyzing company financials including Profit and Loss Statement preferred, but not required

Take pride in delivering excellent customer service

Preferred Qualifications

Retail or Automotive Management experience

Thrive in a busy, fast-paced retail environment

Excellent verbal communication skills

Knowledge of cataloging and/or inventory management systems a plus

Automotive parts, equipment or systems knowledge

Bilingual preferred (Not Required)

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Ability to Commute:

• Everett, WA 98208 (Required)

Ability to Relocate:

• Everett, WA 98208: Relocate before starting work (Preferred)

Work Location: In person