Service and Operations Coordinator

Job Summary

The Service and Operations Coordinator at QER in Riyadh, KSA, reports to the Operations Manager and coordinates service activities and day-to-day rental operations for a fleet of equipment. This role ensures equipment is maintained, available, and delivered on time to customers while upholding safety, quality, and customer service standards, with a key KPI to uphold equipment uptime without non-operational and breakdown losses.

Key Responsibilities

• Coordinate preventive maintenance, inspections, and repair activities for rental equipment in line with OEM and company standards.
• Plan and monitor daily equipment dispatch, delivery, and collection to meet rental commitments and optimise fleet utilisation.
• Maintain up-to-date records of work orders, service history, machine hours, and downtime in the rental/ERP system.
• Act as a central point of contact between customers, workshop/service technicians, drivers, and the sales/rental desk.
• Respond to customer service requests, breakdowns, and complaints, ensuring timely follow-up and resolution.
• Review equipment condition on off-hire/return, coordinate damage assessment, and initiate required repairs or internal charges.
• Support inventory control of spare parts, filters, lubricants, attachments, and consumables required for service operations.
• Monitor adherence to safety procedures and environmental requirements within the yard and workshop.
• Prepare daily, weekly, and monthly service and operations reports, including fleet availability, utilization, and key KPIs such as equipment uptime.
• Assist management with scheduling of technicians and drivers, route planning, and optimisation of transport resources.
  
  

Qualifications And Experience

• Diploma or bachelor’s degree in Mechanical / Electrical engineering, industrial/operations management, logistics, or a related field.
• Professional experience (typically 3+ years) in equipment rental, construction machinery, or industrial service/operations.
• Working knowledge of equipment (AWP, Compressors, generators, etc.) and standard maintenance practices.
• Proficiency in MS Office and experience using rental, fleet, or maintenance management systems.
• Strong organisational and coordination skills, with the ability to manage multiple priorities and deadlines.
• Effective written and verbal communication skills, with a professional, customer-focused approach.
• Demonstrated problem-solving ability and attention to detail in a fast-paced operational environment.
• Understanding of applicable health, safety, and environmental regulations in the equipment rental industry.
  
  

Competencies

• Customer service orientation and ability to build effective working relationships.
• High level of ownership and accountability for service quality and operational results.
• Ability to work collaboratively with cross-functional teams (service, logistics, sales, finance).
• Resilience and composure when dealing with urgent breakdowns, schedule changes, and operational constraints.