Service Center Advisor

The Service Advisor will be responsible for maintaining effective communication between clients and the workshop team. The main duties include:

• Receiving customer inquiries and repair orders.
• Preparing and reporting repair requests.
• Obtaining repair approvals from clients.
• Recording repair progress and maintaining accurate documentation.
• Closing job orders daily.
• Reporting carryovers and pending jobs.
• Tracking and updating the status of each vehicle under repair.
• Understanding technical issues to provide appropriate solutions and guidance.
• Preparing and submitting daily reports for all assigned vehicles and clients.