Service Department Coordinator

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Paid time off

Position Summary

The Service Coordinator is responsible for managing and coordinating all incoming service requests for the service department at a CNC machine tool distributorship. This role serves as the primary point of contact between customers, field service technicians, parts department, and management to ensure timely, accurate, and efficient service delivery.

Key Responsibilities

Receive, log, and prioritize incoming service calls and work orders

Schedule and dispatch field service technicians based on urgency, location, and skill set

Maintain accurate service records and documentation in the service system

Communicate service timelines and updates to customers

Coordinate parts orders and service requirements with the parts department

Follow up on open service tickets and ensure timely resolution

Verify technician time entries, travel, and job notes for accuracy

Assist with customer billing preparation and service documentation

Monitor service workload and assist in resource planning

Maintain customer service standards and professional communication

Support service manager with reporting, scheduling, and service coordination duties

Qualifications

2+ years of experience in service coordination, dispatching, or customer service

Experience in CNC, manufacturing, or industrial equipment environments preferred

Excellent organization and time-management skills

Strong communication and customer service abilities

Comfortable handling multiple priorities in a fast-paced environment

Proficient in Microsoft Office (Outlook, Excel, Word) and service management software

Detail-oriented with strong follow-through

Skills & Competencies

Problem-solving and decision-making

Multitasking and prioritization

Scheduling and logistics coordination

Customer relationship management

Data entry and documentation accuracy

Team collaboration

Professional communication

Physical Requirements

Ability to sit, stand, and operate a computer for extended periods

Occasional lifting up to 25 lbs may be required

Work Environment

Office and warehouse environment

Interaction with field technicians and customers on a daily basis

• High-volume scheduling and communication