Service Desk Engineer

• Provide Level 1 & Level 2 support for IT-related issues via phone, email, or ticketing system.
• Manage and resolve incidents using ticketing tools (e.g., ServiceNow, Jira, Remedy).
• Perform user account management in Active Directory (create, modify, disable accounts, password resets, group policies).
• Troubleshoot and support Windows OS (Windows 10/11, Windows Server) including desktop, laptop, and peripheral devices.
• Install, configure, and maintain software applications and updates.
• Escalate complex issues to higher-level support teams when necessary.
• Document solutions and maintain a knowledge base for recurring issues.
• Ensure compliance with IT policies, security standards, and SLA timelines.

Job Type: Full-time

Pay: ₹500,000.00 - ₹700,000.00 per year

Application Question(s):

• Total Years of experience
• How soon can you join? (Notice Period)
• Are you willing to work on rotational shifts? (Day/Mid/Night)
• Current CTC?
• Expected CTC?

Work Location: In person