Service Representative

Since 1938, Hahn Systems has served as the premier industry leader in supplying power and pneumatic tools, air compressors, fasteners, adhesives, sealants, abrasives, hand tools, MRO supplies, and accessories. Our experience is unsurpassed – with a hassle-free sales team of experts, knowledgeable in identifying the right products for specific tasks, you can rely on us to make sure your operation is as efficient as possible. Our primary market types are residential and commercial construction, manufactured housing, recreational vehicles, boat building, furniture, cabinets, bedding, MRO supplies, packaging, pallet, and crating industries. We offer customer service that is second to none, and quality products at a great value. We are now seeking dedicated and driven individuals to join the team!

Service Representative Role

The Service Representative’s mission is to provide excellent customer service through repairing and maintaining customer tools.

Competitive Salary, Full Medical Benefits, 401K Match, PTO Package

Responsibilities

• Repair and maintain pneumatic tools


• Schedule on-site service calls


• Schedule product delivery


• Manage parts inventory in the service vehicle according to the scope of the tool population with your accounts


• Inform customers of new products/offers related to their type of work


• Collaborate with colleagues to exchange information, such as selling and service strategies and marketing information


• Maintain customer contact for service and product needs and communicate any changes or concerns to the service manager or assigned sales representative


• Arrange delivery of products and equipment


• Ability to repair or replace defective equipment parts using the necessary tools and equipment


• Perform routine preventative maintenance for customers


• Diagnose mechanical problems- ability to read schematics


• Communicate parts needs and/or issues to the service manager


• Represent the company with integrity



• All other responsibilities assigned

Requirements

• Ability to learn new skills


• Previous repair and mechanical experience


• Collaborate with Purchasing, Inventory Management, Accounting, and Operations


• Creative problem solving, analytical Thinking, and communication skills


• MS Office applications & basic internet usage



• Ability to lift 50 Lbs.

Work Environment and Physical Demands:

This role is primarily spent in a warehouse environment, with some time in an office environment, routinely using standard repair equipment and technology. While performing the duties of this role, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.

Hahn Systems is an Equal Opportunity Employer. Hahn does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.