Service Sales Engineer – Aftersales (Retrofit)

About Us

Since 1974, S.K.M Air Conditioning LLC has been a trusted leader in HVAC manufacturing across the Middle East and beyond. With 2,000+ employees representing 30+ nationalities , SKM operates in 8+ countries and delivers solutions to more than 30 global markets . We are committed to engineering excellence, innovation, and customer value in everything we do.

Why Join SKM?

At SKM, you’ll be part of a performance-driven organization where technical expertise meets customer success. We value teamwork, innovation, and accountability .

As a Service Sales Engineer – Aftersales , you will support our aftersales operations by identifying service opportunities, maintaining key accounts, and driving customer satisfaction through timely solutions and high-quality support.

Role Overview

The Service Sales Engineer is responsible for executing aftersales and service sales activities including AMCs, retrofits and repairs sales . This role focuses on maintaining customer relationships, preparing quotations, coordinating service jobs, and ensuring smooth delivery of aftersales solutions aligned with SKM standards.

Key Responsibilities

🔧 Service & Retrofit Sales

• Identify and develop sales opportunities for AMCs, retrofit job and service contracts .
• Prepare and submit techno-commercial proposals and quotations in coordination with the Service and Estimation teams.
• Maintain close communication with customers to understand requirements, propose solutions, and secure repeat business.
• Achieve assigned sales targets and revenue growth objectives in the aftersales segment.
• Collaborate with consultants, contractors, and distributors to promote SKM’s service capabilities.

🛠 Service Operations Support

• Coordinate with service teams for job execution, scheduling, and follow-up to ensure timely delivery.
• Support the resolution of service issues and warranty claims by liaising with technical and operations teams.
• Ensure service quality, safety, and customer satisfaction through proactive communication and support.

👥 Customer Relationship Management

• Conduct client visits and site inspections to assess equipment condition and recommend retrofit or maintenance solutions.
• Build and maintain strong relationships with customers to ensure long-term retention.
• Attend client meetings and represent SKM’s service division in a professional manner.

📈 Reporting & Improvement

• Track and report sales activities, forecasts, and customer feedback to management.
• Support the implementation of continuous improvement initiatives to enhance aftersales efficiency and customer experience.
• Maintain compliance with QHSE standards (ISO 9001, ISO 45001, ISO 14001) in all activities.

Qualifications

• Bachelor’s Degree in Mechanical Engineering or equivalent technical qualification.
• 2–5 years of HVAC aftersales/service experience, preferably in the Gulf region .
• Knowledge of HVAC systems (chillers, AHUs, package/split units) and service operations.

Skills & Competencies

• Strong techno-commercial understanding and ability to prepare cost estimates and proposals.
• Excellent communication and negotiation skills.
• Customer-focused with a proactive approach to problem solving.
• Proficient in MS Office and CRM tools.
• Organized, self-driven, and results-oriented.

Core Behaviors

• Customer Focus – Builds trust and ensures customer satisfaction.
• Team Collaboration – Works effectively with service, sales, and technical teams.
• Ownership & Accountability – Takes responsibility for meeting targets and deadlines.
• Continuous Learning – Seeks to enhance technical and sales skills.

Join Us

At SKM Air Conditioning LLC , your contribution will directly impact the success of our aftersales business.

If you’re passionate about service excellence, technical sales, and customer success , we invite you to join our team and grow your career with SKM.

🚀 Apply today and become part of our journey of innovation and reliability.